Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem with Lending Force, LLC of ************* (a mortgage brokerage company) from early December 2024 and continues as we continue to dispute and file complaints regarding their deceptive business practices. This involves deceptive practices, mis-representation and fraudulent inducement in the refinancing of a home mortgage, predatory lending targeting seniors, abuse of VA Loan Guarantee Program, unauthorized debits from our bank account and an unauthorized hard-credit pull. In short, the brokers/Lending Force stated (in writing and verbally - very emphatically and repeatedly) one set of terms but delivered another and then blamed the *********************** for what they called an error (omission of taxes in escrow) to make it look like the payment we'd be expecting would be lower. They provided the lower rate in preliminary closing documents, stated the lower rate over and over again, including at the Closing table. The quote was always your payment will be around $2600 with taxes and insurance included. However the set of documents they provided us was different from what they provided the lender and Notary for our signing. Then they deliberately arranged the Closing for Christmas Eve and provided us the Prelims only hours earlier. When we suggested rescheduling, they used scare tactics and reminded us that the Prelims were the exact duplicate of the official docs **************** Further, they obtained our bank information (debit card) saying it's just for security. Then took $700 from out account. They obtained the non borrower wife's ssn, saying its just to have on hold with the Lender. Then used it to perform a hard-credit pull on the non-borrower's credit file - falsely presenting her as the "VA Borrower" when the Husband is. Then the CEO offered us $2500 check for us to just "put it all behind us". There's so much more. Very bad experience and now we are at a $3300 monthly mortgage, when they led us to believe it would be $2600.

  

  Business Response

  Date: 03/10/2025

  Dear Mr. ********************* you for bringing this matter to our attention. We are deeply sorry for the negative experience you've described with Lending Force, LLC. Your concerns are troubling, and we take them very seriously. We will promptly investigate your complaint and work to resolve the issue as quickly as possible. Our team will do everything we can to provide a resolution.
  
  Again, we sincerely apologize for the distress this has caused, and we are committed to addressing your concerns.
  If you have any questions, please contact us directly.
  
  Sincerely,
  Lending Force 

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lending Force has been blowing up my phone the last few months. They always call from a weird number that cannot be called back. Several times I've asked to please take me off their list and they hang up on me while I'm speaking. Each and every time!This is getting ridiculous!

  

  Business Response

  Date: 03/10/2025

  Dear Khawar,
  Thank you for reaching out to us, and we sincerely apologize for the inconvenience you've experienced. We understand how frustrating repeated calls can be, especially when youve already requested to be removed from our list.
  We are committed to resolving this matter immediately. We will ensure that your number is removed from our call list and investigate why the calls have persisted. In the meantime, if you continue to experience any issues, please dont hesitate to contact us directly.

  We truly appreciate your patience, and again, apologize for any frustration caused.

  Best regards,
  Lending Force Team

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacted numerous times from people from Lending Force about refinancing my mortgage and have told them that I wasnt interested and to stop calling me. They have not listened and continue to contact me every day and sometimes multiple times a day. This is now harassment and I want it to stop immediately.

  

  Business Response

  Date: 03/10/2025

  Dear Mr. ********************** you for reaching out to us. We sincerely apologize for any inconvenience caused by our calls. We understand your request to be placed on our "Do Not Call" list, and we will make sure your number is removed immediately from our calling list. Your feedback is important to us, and we take your concerns seriously. Please rest assured that we are committed to respecting your preferences moving forward.
  If you have any other questions or need further assistance, feel free to let us know. We appreciate your understanding and patience.

  Lending Force Team

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Call on 1/11 and 2 calls on 1/13. Each time I expressed no interested and asked to not be contacted again. **** aggressive sales. Broker *********** mortgage rates are now 4.9%

  

  Business Response

  Date: 02/04/2025

  Dear Mr. **************** sincerely apologize for any inconvenience this has caused you. We will place you on a Do Not Call list - thank you for bringing our attention to this matter.

  Best,

  Lending Force Team

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a refinance with this company. They assured me they would only do a soft pull on my credit. They rocerded to do 3 hard pulls each time stating they were soft. To top it off, they allegedly were putting together closing documents for me to look at and I have not heard anything back from the officer **** ****** who at first assured me everything looked good pending an appraisal.

  

  Business Response

  Date: 01/22/2025

  Dear Ms. ******************* you for bringing this to our attention, and we sincerely apologize for any confusion or inconvenience caused during your refinance application process. We understand the importance of transparency and accuracy in credit inquiries, and it's disappointing to hear about your experience. We are investigating the issues you've raised regarding the credit inquiries and communication with our team. Rest assured, we take your concerns seriously and will work swiftly to resolve them. We will review the details of your application to ensure everything is handled appropriately moving forward.
  
  Thank you for your patience and understanding as we work to improve your experience with us.
  
  Sincerely,
  Lending Force

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls me multiple times a day. I have never inquired about their services. I have asked several times about not calling me, stating I dont want thier services. And yet they keep calling. And the operators simply say oh well you never told me to not call...it has become harassment at this point.

  

  Business Response

  Date: 01/09/2025

  Dear Mr. ********************** you for reaching out to us. We appreciate you contacting us about this matter. We apologize for any inconvenience this may have caused and are here to assist you. We will make sure you are no longer contacted.

  Thank you,

  Lending Force

• Initial Complaint

  Date:12/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was called by lending force was working with **** and everything was going well. Until he would not stop calling and trying to contact me. Even after repeated times of me asking him to be patient and that I would contact him when I was ready. During this process he was very pushy so I blocked his number. I then got a call from another representative right after the fact and told him that I didn't want to talk with him and to put me on the do not contact list. He then proceeded to try to get me to talk with him. Super unprofessional representatives and harassing behavior from them cost you guys a customer.

  

  Business Response

  Date: 01/09/2025

  Dear Mr. ***************** apologize for this behavior and inconvenience. We will make sure you are placed on a Do Not Call list immediately and thank you for bringing this up to our attention.

  Best,

  Lending Force

  Customer Answer

  Date: 01/09/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  There have been multiple complaints about this problem. Just putting people on a do not call list will prevent us from getting the calls, but will not prevent further harassment from your company to others. People need new training, and the ones that have done the harassing need to be reprimanded.
  
  Regards,
  
  ******* *******

• Initial Complaint

  Date:12/13/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lending Force has been calling me all week and refuses to stop after being asked several times to remove me from their calling lists.

  

  Business Response

  Date: 01/09/2025

  Dear Mr. ****************** you for bringing this matter to our attention. We will make sure you are placed on a Do Not Call list. We apologize for any inconvenience this has caused.

  Thank you,

  Lending Force

• Initial Complaint

  Date:12/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Predatory and Harassing Practices:I am filing this complaint against Lending Force due to their predatory and harassing practices. This company has repeatedly engaged in unsolicited contact, bombarding me with unwanted phone calls despite my explicit requests to stop!Unsolicited Calls: Lending Force has called me multiple times a day, often from different numbers, in an attempt to circumvent blocking. These calls are aggressive and clearly violate consumer privacy standards.Predatory Behavior: The representatives use high-pressure tactics to push financial services, which feels coercive and unethical. This is particularly concerning given their claims of offering "help" to consumers while clearly prioritizing their profits.Lack of Accountability: Attempts to speak with a supervisor or remove my number from their system have been ignored. The calls continue without any regard for consumer requests or boundaries.Desired Resolution:I request a full investigation into Lending Force's business practices, particularly their adherence to laws regarding telemarketing and consumer protection.I demand that they cease all communication with me immediately and implement proper compliance measures to prevent this behavior from happening to others.Their harassment is not only unprofessional but also illegal under telemarketing regulations. I urge the BBB to take swift and decisive action to hold Lending Force accountable for their behavior.

  

  Business Response

  Date: 12/05/2024

  Dear Mr. **************** apologize for the inconvenience caused by our calls. We take your concerns seriously and are committed to resolving this matter. Your request to stop communications will be prioritized, and we are placing you on our Do Not Call list immediately.
  

  Thank you for bringing this to our attention. If you have further questions, please feel free to contact us directly.
  
  Sincerely,
  Lending Force Team

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lending Force calls me a minimum of three times a day from different numbers each time that are designed to look like local numbers to my state, not Michigan phone numbers. I've never expressed interest in a home loan within the last 2 years and have never once initiated contact with Lending Force. Yet they keep calling me saying i recently expressed interest in a home loan. I've asked to be unsubscribed. I've tried being nice on calls, I've been blunt, rude, angry - nothing gets these people to stop harassing me. This is an act of desperation as this has been going on for well over a week.

  

  Business Response

  Date: 11/20/2024

  Dear *****,

  Thank you for reaching out and sharing your concerns. We sincerely apologize for the repeated calls you've been receiving. We understand how frustrating this must be. Please rest assured that we have immediately placed your number on our Do Not Call list to prevent any further contact from us.

  If you continue to experience any issues or have further questions, don't hesitate to reach out. We're here to help and want to ensure you have a positive experience moving forward.
  
  Best regards,
  Lending Force Team

  Customer Answer

  Date: 11/26/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***** *****