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Average of 22 Customer Reviews
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Review fromTeresa L
Date: 11/18/2024
1 starTeresa L
Date: 11/18/2024
A real hassle to renew subscription. Not able to renew online. Had to come to BBB to get a phone number to call. After a long wait on hold, finally was connected only to be disconnected after speaking to someone. Suspect it was on purpose.
TV Weekly Magazine
Date: 01/17/2025
Hi ******,We're sorry to hear about your connection troubles! Our support team can be reached at ************.Kind regards,**** *.Review fromPaula D
Date: 10/30/2024
1 starPaula D
Date: 10/30/2024
My tvweekly magazine has been arriving very late many times. Getting the magazine over half way through the magazine's issue is useless. Example: I received the Oct.20-Nov.2 issue today -on Oct. 30! I want to cancel any further magazine issues. My subscription runs until 6/14/25.TV Weekly Magazine
Date: 01/17/2025
*****,We're very sorry to hear about recent delivery delays! We always mail our magazines at least 10 full business days prior to their issue date to allow for successful transit time with the ****. Unfortunately, delays while the magazines are in the hands of the **** can occur. This is why, whenever an issue is reported as missed, the associated subscription is credited. This is also why we have digital issues of our National Issues available online for current subscribers, and why we send out, for subscribers who have chosen to receive them, weekly update grids of current TV listings. In reviewing our account records, we've not located any subscriptions tied to your name or email address. If you would like assistance with your account, please contact our support team directly at ************.Kind regards,**** *.Review fromMarian M
Date: 05/06/2024
1 starMarian M
Date: 05/06/2024
Weekly TV magazines are not being delivered in a timely fashion or in accordance with dates on the magazine. The most recent issue; March 31-April 13 was received May 2, 2024, over two weeks after the period its supposed to cover. This issue was received after the April 14 - 27, 2024 issue.This is totally unacceptable however I have not been able to get this business to cancel my subscription or refund the $39.95 that I paid. How can you help resolve this issue?TV Weekly Magazine
Date: 05/21/2024
Hi ******, There is no record of a cancellation request on your account record. The only recent contact on file is a single miss report on the 03/04/24 issue. That said, we are unfortunately, we are having **** delivery trouble with your whole region. In fact, the trouble is so widespread that several lawmakers in your state have started an investigation into **** delivery failures. While this is less than ideal, it means we don't expect these delays to be permanent. To work to counteract this, we've filed a publication on your account, to force the **** to track the movements of your specific mailings for the next 30 days. Our hope is that this will help them pinpoint where their slow-downs are happening. To help with viewing in the meantime, digital copies of our 3 national books are available at www.tvweeklyhelp.com. While not identical to local listings, the national books provide general TV coverage as well as access to the same great article and puzzle content. Again, we are very sorry you are experiencing such delivery issues. We are working to do everything we can on our end to get this issue resolved.Kind regards,Review fromKenneth A
Date: 02/01/2024
1 starKenneth A
Date: 02/01/2024
HORRIBLE! I called to cancel my father-in-law's subscription because he passed away. They're charging a $10 cancellation fee. I'm not cancelling because he simply doesn't want it anymore. I'm cancelling it because HE DIED. Classless!TV Weekly Magazine
Date: 02/05/2024
Our Sincere condolences on ******************** passing.While our standard processioning fee for cancellation is $10.00, we do try to make accommodations when appropriate. Per your comments, the $10.00 processing fee has been waived. A refund check should reach the listed billing address in the next ***** business days. Kind regards,************ ********** ServicesReview fromEllen W
Date: 01/27/2024
1 starEllen W
Date: 01/27/2024
I have completely lost faith in the Better Business Bureau when they can rate TV Weekly an A+ business by not including customer reviews, which are always tales of woe. This is a business that should be prevented from operating, since it is a complete fraud. I will never believe BBB again.TV Weekly Magazine
Date: 02/05/2024
Hi *****,We're sorry to hear you're dissatisfied with TVW!While we can't speak to your complaints about the BBB- you'll need to contact them directly- we'd be happy to check your TVW account details and address any service issues you may be experiencing!Our support team can be reached at ************.Kind regards,************ ********** ServicesReview fromLynn L
Date: 12/26/2023
1 starLynn L
Date: 12/26/2023
My father was sent an offer with his name on it for ***** a year. When I called to get it for him, I was told it was only for new subscribers only. This is for a 87 year old man. How ridiculous is it that you send an offer and then try to charge him $73 dollars. Bait and switch if you ask me.TV Weekly Magazine
Date: 02/06/2024
Hi ****,We sent the below response to you on 01/09/24, but never got a response:"Hi ****,I'm so sorry to hear you were given bad information by our customer service center! Since your dad's subscription expired in September, he definitely qualifies for this offer. If you like I can set you up with a callback to get his subscription set up. If you prefer to call back at your convenience, I've noted your account as well.I would like to revisit this issue with the agent you spoke to in the first place. Would you mind sharing with me roughly the date you called and the phone number you called from?"In reviewing your father's account, you have since renewed at the $29.95 rate.If there is anything else we can assist with, please do let us know! Our support team is available at ************ Kind regards,***************** regards,************Review fromPeg C
Date: 07/21/2023
1 starPeg C
Date: 07/21/2023
Service it totally hit or miss! for the last 6 issues, 2 have been on time. IF they arrive, it is a week or more late!TV Weekly Magazine
Date: 12/13/2023
Hi Peg,It sounds like your issues were getting held up in transit with the ***** Our mailed magazines are shipped **** days prior to their issue date, which allows plenty of time for a timely delivery from the ***** We do show that a repeated delivery issue complaint was passes to the **** back in July and that no more misses were filed to your account after that. If delivery issues ever crop ** in the future, please do let us know by reporting the miss at ************, or by logging into your account at www.tvweeklyhelp.com, as this 1)enables us to track problem areas and 2)ensures your subscription is properly credited. Kind regards,************ TVW Support.Review fromHelen C
Date: 07/16/2023
1 starHelen C
Date: 07/16/2023
I have missed a delivery of my publication for the second time in a row. 4 weeks with no TV guide. (NOT the first time for missing deliveries!!) I called the newspaper. They claim NO control over this delivery -as it is managed by a 3rd party. They give me the phone # to TV Weekly. TVWeekly claims they will contact the paper-if not delivered within ***** hrs I will be credited. So.. that 're-delivery' NEVER happens. WHERE is the publication? In the trunk of the 'carrier'? Perhaps he is selling them out of his truck for a bit of extra $$? The newspaper claims it is the responsibility of the 3rd part agent (TVWeekly). TVWeekly claims it is the responsibility of the newspaper. That leaves ME.. the disgruntled customer in middle and clearly with no opportunity for a resolution. All I want if the biweekly delivery of the TVWeekly. As far as I know my subscription has been extended many times due to credit. What good is that if I cannot get the delivery?!!TV Weekly Magazine
Date: 12/13/2023
Hi *****,It looks like you've since switched over to **** delivery, but for past edification, when a miss report is filed into our system on a newspaper delivered subscription, two things happen: 1) a report regarding the missed issue is automatically sent to the paper, along with a request for redelivery, and 2) the *** subscription is atomically credited with an additional two weeks of coverage. We partner with the paper on delivery, but they are a separate organization over which we do not have direct control. The expectation is that the missed issue will be redelivered within ***** hours, but this cannot be guaranteed, which is why the compensatory credit is atomically applied to the *** subscription. Kind regards,*************** SupportReview fromGenna Z
Date: 06/15/2023
1 starGenna Z
Date: 06/15/2023
This company sends out invoices to people who are NOT customers and have NO affiliation with them. The invoices are designed to look like you are a recurring customer and need to pay the bill.TV Weekly Magazine
Date: 12/13/2023
Hi Genna,Like many businesses, we often send order offers to potential new customers. These forms are labeled as subscription offers. Any time a form is returned with an indication that the recipient doesn't want to receive future offers from that publication, their information is added to our 'Do not mail' list. Kind regards,************ TVW SupportReview fromSheryl S
Date: 06/01/2023
1 starSheryl S
Date: 06/01/2023
I was a customer until May 2023 and then had issues with TV Weekly letting my carrier know that I had paid my renewal. This resulted in a missed issue. TV Weekly said they would start sending my copy by mail but it would take a few weeks. By then I would have missed 5 weeks of the guide.The customer service is terrible -- esp on a holiday weekend, and there is no follow-up after asking for a Supervisor. I called 4 or 5 times and every time the call dropped off. They don't have enough help.I was paid in full for the next ************** charged me $10.00 to cancel. What a racket! I think this company is horrible. I would give 1/2 a star if possible.TV Weekly Magazine
Date: 12/13/2023
******,We're sorry to hear about your difficult delivery experience!While we partner with newspapers across the country on delivery, they are separate organizations over which we do not have direct control. The expectation is that a reported missed issue will be replaced within ***** hours, however as this cannot be guaranteed, the associated TVW account is automatically credited with an additional 2 weeks of coverage when a miss report is filed. Regarding a switch to mail delivery, this can take 10 full business days to process. This is because our magazines are mailed at least 10 business days prior to their issue date, so depending on when you request the switch, one or two issues are currently in transit.If you ever wish to come back as a subscriber, our support team can be reached by email at ********************************************* or by phone at ************.Kind regards,************ TVW Support
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