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Business Profile

Retail Sportswear

Dunham's Athleisure Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Sportswear.

Complaints

This profile includes complaints for Dunham's Athleisure Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dunham's Athleisure Corporation has 15 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/13/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to Dunham Sports today. 3/13/24 and was going to purchase ammo remington 115 50 rd sku ************ and it was ten dollars more than *****************. I took a photo of RK shelf sticker with the same SKU priced ***** at Dunhams it was ***** give or take $2. I cant remember the exact price at Dunhams. I went up to the front and asked if they could price match they called a manager and said no it has to be in a add. This makes no sense as last time I went there it was no issue simple price match. This puts a poor taste in my mouth. They are never busy and ide rather support a smaller store. I purchase a lot there but after this event I dont think I will ever be back. The lady at the front was not very nice either and that is not how customer service should work. Being they were the same exact item at both facilities it doesnt make any sense. Its not like they were even on sale at ***************** it was their normal price. I see on ****** that there are many reviews that never get answered and that is why I am trying here. Thanks.

      Business Response

      Date: 03/14/2024

      Thank you for making us aware of this customer's experience and I thank you for the opportunity to respond.  For various reasons, to confirm a claim that a customer found the exact same product for less elsewhere, we have a very limited list of what is acceptable support.  The price matching policy is on our website and provides:

      Best Price Guarantee / Low Price Guarantee / Price Matching

      If a Dunhams store, or another competitor, has available stock for sale on the exact item you purchased (or plan to purchase) at Dunhams Sports at a lower price, we will refund 100% of the difference.* To receive your refund, present your Dunhams Sports sales receipt and Dunhams acceptable documentation of the lower price within 30 days of the original purchase (acceptable documentation is defined as a printed coupon or ad, or a photo of the coupon or ad). Please present this information at your local Dunhams store.


      * This guarantee/matching does not apply under the following conditions:
      The competitors item is not an identical match to our item
      The competitor is out of stock of the item
      The competitor is not within 5 miles of our store
      Internet Retailers
      Manufacturers Rebate
      Non Retail Business
      Mail Order Catalogs
      Dealers
      Limited Quantity or One of a kind sales
      Floor Samples
      Going out of business, Liquidation, or similar events
      Holiday or seasonal clearance
      Flea Markets or similar events

      Based on the customer's statement, it appears he did not present the proper documentation and therefore the store was unable to process his request.  If he can obtain a copy of the ad from the other store, or other acceptable documentation, we will gladly proceed with his request.

      Thank you.

      Customer Answer

      Date: 03/14/2024

      [A default letter is provided here which indicates your rejection of the business's response. 

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

      Im sorry but that makes no sense why has it been accepted in the past. It is all good I will not support your business anymore as I have tried and the quality of customer service is terrible. 

      Regards,

      ******************

    • Initial Complaint

      Date:11/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a handgun at Dunhams ,it doesn't work, I took it back to Dunhams , the manager said she would send it to the manufacturer for repairing June 2022. it is November 2022 and I haven't received my gun back. I talked with the district manager who said he would check into it , but still haven't heard back from him either.

      Business Response

      Date: 11/10/2022

      We will have someone follow up with the customer ASAP.  

    Dunham's Athleisure Corporation is NOT a BBB Accredited Business.

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