ComplaintsforSteve's Blinds & Wallpaper
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Complaint Details
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Initial Complaint
04/18/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I Field a complaint last month against *****'s Blinds with BBB. Complaint *********** where the business agreed to replace the shutters at their cost and i quote: "We have offered to provide a replacement selling to her at our cost". I accepted their offer and based on that BBB closed the case. since then, I have been trying unsuccessfully to g replacement confirmation with no response uo till today where they requested $180.00 to replace the shutter. I believe they planned that all along to close the case and cheat the system although they admitted they made a mistake and asking me to to $180.00 to do the correct measurment.I need full, or partial refund for minimum of $250 ( cost of adding a different frame to my windows to fit the shutters. No replacement is accepted anymore.Business response
04/18/2023
As previously stated and also stated by customer we offered to sell at our cost a replacement shutter. We have paid for material made shutter to her specifications paid for shipping. We are offering once again to sell her a new shutter at our cost. That is an offer we stand by which we want to assist the customer. We are here to assist the customer she has the shutter it is installed. If she needs something different we will sell a new one to her at are cost.Customer response
04/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
Why should I pay for their mistakes? and they played with wording . when they said at our cost, this means they are paying for it not ME.
I have already wasted close to $500 on this nightmare and willing to settle for a partial refund.
If their cost is $180 ( as they claimed ) and I paid $497.45.... they will still make money .I will ONLY accept either full refund of $497.45 or partial refund of $200 (in this case i can use the money to add frame)
Regards,
*******************Business response
04/21/2023
The customer has the shutter installed. We state on our website they are custom made. I have offered to sell at our cost a replacement. There is nothing else to say.Customer response
04/24/2023
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
The business failed to point out the section where they notify clients (me) regarding the final measurement and states clearly the final "Actual" measurement of the product . they did the opposite , they confirmed my measurement & dimensions for the final product .Cannot be refunded when custom ONLY IF IT IS THE CUSTOMER MISTAKE NOT THE BUSINESS MISTAKE.
I have documented everything . Legal fees costs the business more ... but, it is their call.
Regards,
*******************Initial Complaint
10/25/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On Friday October 21 at 11:15 am PST I placed an order with ***** blinds for 6 cellular shades. I immediately noticed that other options existed to order black out shades and other retailers were also priced lower. I called ********************************* customer service line immediately at ******* PST, just ***************************************************************************** cancel my order. **************** said since the shades are custom made they could not cancel my order. I said I understood completely, but I was calling them ************************************************************************************ 10 minutes, I asked for a courtesy cancellation or an order update with a price match. To which they said they would have a supervisor contact me by the following Monday or Tuesday. On Tuesday, October 25th, I received an email that the shades had been sent to production. I called customer support immediately to sort out the situation as a supervisor had not yet contacted me, and they had agreed to put the order on hold until a supervisor could reach out to me. I was not connected to a supervisor and I keep getting the run around, and now they are saying it will not be possible to make the change or cancellation. This has been one of the worst customer service experiences I've had - and I would like to have my order canceled and a refund issued at soon as possible.Business response
10/26/2022
We are working with this customer. We have offered a 10% discount. We also explained that we have electronic transfer of orders when placed goes directly over to the factory and cannot be changed. We are sorry for the difficulties. Hope that the discount helps the customer.Customer response
10/26/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*******************************
Initial Complaint
09/22/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
*****`s Wall PAPER AND BLINDS WILL NOT RESOLVE MY COMPLAINT CONCENING MY PURCHASE OF WINDOW BLINDS .THE VALANCE FOR THE BLINDS ARE TO SHORT THEREFORE THE HARWARE THAT HOLDS THE BLINDS CAN BE SEEN WHEN THE VALANCE FOR THE BLIND`S SHOULD COVER THE HARDWARE. I HAVE HAD SEVERAL CONVERSATION WITH *****``S WALLPAPER AND BLINDS AND ALL GET IS EXCUSES BLAMEING ME FOR THE PROBLEM . AFTER READING SEVERAL REVIEWS OF OTHER CUSTOMERS IT SEEMS TO BE THE WAY THEY HANDLE THIER BUSINESS IT`S ALWAY`S THE CUSTOMERS FAULT . ALL I WANT IS PROPER SIZE VALANCE`S OR A RETURN OF MY MONEY.Business response
09/23/2022
We are sorry for the issues that you are having. After listening to the recordings and discussing with our management team. You state when ordering the valances you took the deductions, we informed you that the factory will take the deductations and you indicated that you took them and then ordered them that way. The blinds fit perfectly, and the valance is a quarter inch to short showing the hardware. We have discussed with you that we will give you an Opps price to remake that valance which is at our cost. We still offer that. We are here to resolve your issue with respect and consideration for your issues.Customer response
09/26/2022
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
*************************** Steves wall paper and Blinds are playing with words the person who took my order adviced me that the manufacture would make the ajustment on my mesurments and the Blinds do not fit perfectly the blinds move inside the brackets but I could accept that part but the Valance are too short and Steves Wal paper AND blinds ask me to pay to have the Valances remade. As far as I AM CONCERN THEY CAN REFUND ME THE COST OF THE VALANCES AN D I`LL FIND SOMEPLACE ELSE TO HAVE THE VALANCES MADE.
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Customer Complaints Summary
26 total complaints in the last 3 years.
17 complaints closed in the last 12 months.