Complaints
Customer Complaints Summary
- 2 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/22/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6-11-2019 I had my asphalt driveway repaired very bad quality asphalt rocks coming out of the asphalt said they were going to come and repair it in 2020 2021 and this year haven't seen them yet
Business Response
Date: 06/22/2022
hi, ******* good evening we have responded to this customer in the past and also provided a free sealcoating on the driveway, the complaining is the asphalt area about ******************************************************************************************************************** the contract the day we get materials its out of our control the driveway is in good condition as we have inspected itCustomer Answer
Date: 06/22/2022
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
*********************Business Response
Date: 07/06/2022
hi, good afternoon *************** in regards to the complaint as stated in the contract we cannot guarantee the outcome of the asphalt we can do the free sealcoating on conditions all bad reviews must come down immediatly and not be posted again the driveway is up to contract regulations we can schedule the sealcoating he can call in at the office for a appointment thanks ****** ************Customer Answer
Date: 07/08/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Please with no overspray on the garage door,sometime around end of August or early September.
Regards,
*********************
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