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Complaint Details
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Initial Complaint
06/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 6-11-2019 I had my asphalt driveway repaired very bad quality asphalt rocks coming out of the asphalt said they were going to come and repair it in 2020 2021 and this year haven't seen them yetBusiness response
06/22/2022
hi, ******* good evening we have responded to this customer in the past and also provided a free sealcoating on the driveway, the complaining is the asphalt area about ******************************************************************************************************************** the contract the day we get materials its out of our control the driveway is in good condition as we have inspected itCustomer response
06/22/2022
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
*********************Business response
07/06/2022
hi, good afternoon *************** in regards to the complaint as stated in the contract we cannot guarantee the outcome of the asphalt we can do the free sealcoating on conditions all bad reviews must come down immediatly and not be posted again the driveway is up to contract regulations we can schedule the sealcoating he can call in at the office for a appointment thanks ****** ************Customer response
07/08/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Please with no overspray on the garage door,sometime around end of August or early September.
Regards,
*********************
Initial Complaint
10/26/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We contracted with Asphalt Express for a complete driveway tear out and replace. Work was completed Early June 2020. Price was ***** dollars. Nice people and a nice job was done. There was a year guarantee. Over winter of 2020/2021 an area sunk/caved and left a hole. Beginning April of 2021 thru October of 2021 we contacted Asphalt express no less than 10 times, and sent pictures of issue 3 times. With every contact Asphalt express agrees to fix issue when they are in the area, usually within two weeks of contact. To this day they have not shown up. Last phone call they stated they were short of workers and could not commit to a time to fix. They are continuing to take new work and new monies. We would like issue fixed
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.