We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pool Enclosures

Michiana Pool Safety

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Enclosures.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/29/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This issue started when I was directed to use the company at fault - Michiana Pool Safety - ****************************************** In 2003 I purchased a brand new safety pool cover from Meyco Products - ****************************************************Over the past ******************************************************************************** that when I need the cover replaced, I have to contact ************ will put me in touch with a "Meyco" dealer. The dealer ***** directed me to use is Michiana Pool Safety After speaking to ****** *******, the owner of Michiana Pool Safety, through both phone ************** I agreed to an exceptionally high replacement cover cost & sent a signed purchase agreement & a check for $2,300 to Michiana Pool Safety on August 6th. On August 12th the owner, ******, responded to my email to confirm that he received the ********* confirmed with my bank that the check was cashed on August 12, 2024. ******, the owner, confirmed that the projected delivery date of the cover would be September 24, 2024. On September 24, 2024 I was told that the new delivery date would now be between October 7th & October 18th. On October 2, 2024 I received an email stating that the manufacturer ***** had been hit by hurricane ********** delivery of the cover was going to be "significantly" delayed. On October 21, 2024 ****** informed me that I need to put my old cover on as there wasn't an update from the manufacturer. I called the manufacturer ***** directly myself & was informed that they were down less than a ************ production was back up & running but they could not/would not confirm an order for my pool cover was ever placed by Michiana Pool Safety. I was told I had to talk with the "dealer" only. I sent MPS an email on October 24, 2024 stating that I spoke with ************** directly & that is when his responses to me stopped. ****** will not return any phone calls or emails from me or ***** Products as I call both *********** daily.

    Customer Answer

    Date: 11/19/2024

    This doesn't make sense to close this case because this ***** didn't respond. How is this helpful in anyway? This business steals my money, I report it to try to gain a resolution, he doesn't answer the phone and that's it? You just close the case as if the incident doesn't exist?

    The person has admitted to just taking my money, lying to me about the product being ordered & just keeping the money. I understand this is not a government agency but for me to make a claim with all my included proof of a poor business practice & you just roll over & say "well, he didn't answer the phone so I guess it didn't happen."

    What an absolute JOKE!!

    Thanks for absolutely NOTHING!!!

    Business Response

    Date: 12/12/2024

    The pool cover for ****** ******** was completed and shipped out Via Fed Ex on 12/4/2024. The pool cover had a Signature Required to be delivered. On 12/6/2024 ****** ******** received the pool cover Via Fed Ex and we received his Signature and the package was released to him. There is a remaining balance of $581 that is due. Once that payment is paid by ****** ******** the remaining balance will be satisfied and we will close this file. ****** ******** stated in his email to us "That he has no issue paying the remaining balance of $581 once he receives the pool cover." We will send an update once we receive his payment. 

    Customer Answer

    Date: 12/12/2024

     
    Complaint: 22486617

    I am rejecting this response because:

     

    While the item I paid for several months ago showed up at my residence last week, there is no way to confirm this product actually fits the application. It is IMPOSSIBLE to install a winter pool cover when the current safety cover is covered in snow.

    Check the weather, we just got 3"+ of wet snow & it's currently 16 degrees outside.

    This piece of s*** should have just delivered what he promised before he admitting to never ordering the cover after he accepted my payment. This admission is in the initial honest complaint.

    This business tried to take advantage of me & tried to steal my money until I hounded him nearly daily & had to threaten showing up at his home to retrieve either my cover or my full refund.

    This person is a lying scumbag & I will not relinquish this complaint at any level.

    Potential consumers should know whom they're dealing with if they choose to use this company for their "services."


    Sincerely,

    *** ********

  • Initial Complaint

    Date:07/16/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Meyco pool cover from Michiana Pool Safety and paid by check on 10/26/2023. Installation was supposed to be included in the price.****** had convinced me that I should order my replacement winter cover from him since he is a Meyco dealer and it would match the the old mounting anchors. He came to install the cover on December 27, 2023 (it was a surprisingly nice day) . Unfortunately, the new cover did not match the old cover. ****** promised to return in the spring and install new anchors, but he never showed. He ignored my phone calls and contact requests from his website, so I had to do the work myself. I had to ****** a hammer drill, buy a $30 bit (which I gave to the drill owner in exchange for using his drill), and spend over 2 hours drilling holes in concrete...not much fun. I would like to be reimbursed for the bit and my time. I'm not sure what it would have cost me to hire a handyman for a couple of hours, but probably at least $25 an hour.

  • Initial Complaint

    Date:05/09/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was given an estimate and paid in full for a baby gaurd pool fence. *************************** the owner has not returned any calls, voicemails, or emails since he cashed the check.

    Customer Answer

    Date: 06/01/2024

    Owner ****** did reach out to me via email and stated he would get the job done. The work was completed to my satisfaction on May 25th 2024. 

Michiana Pool Safety is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.