ComplaintsforMichiana Pool Safety
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/16/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I ordered a Meyco pool cover from Michiana Pool Safety and paid by check on 10/26/2023. Installation was supposed to be included in the price.****** had convinced me that I should order my replacement winter cover from him since he is a Meyco dealer and it would match the the old mounting anchors. He came to install the cover on December 27, 2023 (it was a surprisingly nice day) . Unfortunately, the new cover did not match the old cover. ****** promised to return in the spring and install new anchors, but he never showed. He ignored my phone calls and contact requests from his website, so I had to do the work myself. I had to ****** a hammer drill, buy a $30 bit (which I gave to the drill owner in exchange for using his drill), and spend over 2 hours drilling holes in concrete...not much fun. I would like to be reimbursed for the bit and my time. I'm not sure what it would have cost me to hire a handyman for a couple of hours, but probably at least $25 an hour.Initial Complaint
05/09/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I was given an estimate and paid in full for a baby gaurd pool fence. *************************** the owner has not returned any calls, voicemails, or emails since he cashed the check.Customer response
06/01/2024
Owner ****** did reach out to me via email and stated he would get the job done. The work was completed to my satisfaction on May 25th 2024.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.