Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My shipper choose Central Transport to deliver 5 at 100 pounds each Air Conditioners. ******* was never asked what was being shipped.Opon receiving on my end 1 of the A/Cs were damaged beyond repair The value of the unit was $879 plus shipping I filed a claim and the company said they only pay $2 a pound on air conditioners and heating units Then it now looks like they want to give me only $20 for the damaged unit As a result I spoke with my shipper and he will not do business with them again

  Business Response

  Date: 06/24/2024

  Thank you for reaching out and bringing this matter to our attention. We apologize for any inconvenience and frustration this situation has caused. Our liability for specific commodities, including air conditioners and heating units, is indeed limited to $2 per pound. This policy is standard across the industry and is communicated in our terms and conditions. As such, the compensation for the damaged unit is based on this liability limit, we are unable to alter the compensation amount due to these established guidelines. If a replacement is what you are seeking, Central Transport would suggest contacting the manufacturing company to request a product replacement. 

  Thank you for contacting us and highlighting this matter. We appreciate your understanding.
  

  Sincerely,

  Central Transport LLC 

   

  Customer Answer

  Date: 06/24/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  So Im the one who has to spend more money for my item who you were intrusted in? I spoke with the shipper and you never disclosed you were not responsible for anything but 2 dollars a pound . He agreed he will never ship with you again because he values his customers more then the ********************** business. And if this is a standard for shipping these products Why does UPS,FedEx  honor damage claims ? Its hard to believe this because these companies would be out of business with losses like this . Seems like I need to get into this business where nothing is your fault and profit just rolls instead of honesty and being up front with your customers But dont worry Just send my 200 and Ill just watch my transport company from here on out  
  
  Regards,
  
  *********************

• Initial Complaint

  Date:01/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A LTL shipment was set up on 12/20/23 for 2 skids weighing 314 lbs. Central claims they reweighed the shipment to 495 lbs and is now charging almost double the quoted rate.My shipping **** has double checked the received shipment and have verified the original weight of 314 lbs is correct.This is common practice for Central and it seems they alter 3 out of 4 shipments they handle.We will be pulling all our business from them and will also insist our 3PL's do not use them either.

  Business Response

  Date: 01/22/2024

  Please advise in order for Central Transport to properly investigate this matter we will need the Central PRO tracking number(s), BOL number(s), company pickup and delivery to information, a copy of the BOL(s) used for shipping. All communication regarding quotes that were provided.

  Once Central Transport receives additional information we can proceed with investigating.

  Customer Answer

  Date: 01/24/2024

  Central Transport is requesting additional information.  Here is the information requested:

  BOL:  60106517423

  Pro:  *************

  Pick up company:  Techflex

  Delivery company:  ****************
  

  Business Response

  Date: 01/29/2024

  Hello,

  We are very sorry to hear about your experience. Its our goal to make sure every customer receives the best possible service.

  To dispute Incorrect Weight or Dimensions disputes the following is required:
  

  Printed detailed packing slip or purchase order that accompanied the shipment.
  Printed product catalog or web site link that indicates the weight and/or dimensions of the items shipped.

   

  Disputes can be filed using the link provided below. 

  Invoice Correction Request - Central Transport

   

  Thank you, 

  Central Transport LLC

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a shipment picked up in **********, delivered to *********. It was quoted as a one day shipment. Instead of arriving the next day, I received a call from dispatch stating they would be in the area the following day between 10am-noon. I said that would be fine. So we were given a 2 day delivery instead of one day. I get it, that happens. It wasn't a guaranteed shipment. They showed up the next day at 11:30am as expected. However, after the shipment was delivered they rebilled $60 claiming I "requested an appointment" when all I did was agree to be here to accommodate them based on their route. Then also billed almost $23 to reweigh the pallet, claiming it was 43lbs heavier that it actually is, but we have certification of the real weight. We are now disputing these issues. This is a carrier that will not honor their rates and tries to scam extra money from customers.

  Business Response

  Date: 12/14/2023

  In response to complaint #********, Central Transport will need additional information to provide a proper response to this complaint. 
  
  Please advise in order for Central Transport to properly investigate this matter we will need the Central PRO tracking number(s), BOL number(s), company pickup and delivery to information, a copy of the BOL(s) used for shipping. All communication regarding quotes that were provided.
  
  Once Central Transport receives additional information we can proceed with investigating. 
  

  
  

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Central transports main office location in ****** ********, has a foul, mildew, moldy smell coming from the vents anytime the ** or heat is on, they know there is mold in this building going through the vents because they purposely cautiously and rarely use the ** or heat because it always raises complaints to the higher **** Everyone in the ****** building is CONSTANTLY sick, coughing, sneezing, and management has done nothing upon receiving feedback. There are no inspections that go on in this building to ensure its a safe workplace for employees, and is negligible to everyone's health that works at central transports ****** location. They are keeping people sick by trying to save money. No one there knows what to do about it.

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************** to deal with. ******* will sign your company up to ship at certain prices and then when the invoices start coming they have 100s of dollars added to it. Rep says oh sorry I made a mistake and didn't have you on the right program. No help from her after that. Her mistake not mine. She probably didn't want to lose her bonuses. Then they start harassing your customers to pay the difference while you are trying to get it straightened out with them. Its a family run company and they have young twits call you and your customers relentlessly try to collect the money they claim you owe while your trying to work it out with them. Lost a lot of customers over their harassing phone calls and letters. Now they've got collection lawyers involved. Unbelievably ruthless.

• Initial Complaint

  Date:07/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bait and Switch On the last two shipments on Central Transport they provided a low price on a shipment and after the shipment was made, Central Transport provided "adjustments" that increased the prices substantially, I spoke to one of the logistics companies and she said that 70% of the complaints she receives for such bait and switch "adjustments" comes from Central Transport.That is, in order to get business, Central Transport, quotes low prices and then raises the prices after the shipment. This has happened to me twice in a row and feel that it is important to warn others concerning this unethical practice.

  Business Response

  Date: 08/01/2023

  In response to complaint # ********, Central Transport will need additional information to provide a proper response to this complaint. 
  
  Please advise in order for Central Transport to proper investigate this matter we will need the Central PRO tracking number, *** number, company freight picked up and delivered to, a copy of the *** used for shipping. 
  
  Once Central Transport receives additional information we can proceed with investigating. 
  

  
  

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this shipping company 1600$ to delivery 3 pallets of furniture the furniture it self was worth about 2000$. Upon delivery every pallet was heavily damaged and the furniture was basically a total loss. I documented all of this noted it on the *** and filed a claim with the company. Fast forward a few months and the company says they will only give me 130$ for the damages they caused. The furniture was a total loss plus i paid them 1600$(roughly) to deliver it. I am now out 3600$. I am soley seeking to get a refund for the shipping cost since they did not hold up their end of the deal by delivering my items in a reasonable condition. Although most shipping companies refund the shipping cost and pay a fair amount for the cost of the items

  Business Response

  Date: 08/18/2023

  In response to complaint # ********, Central Transport will need additional information to provide a proper response to this complaint. 
   
  Please be advised in order for Central Transport to properly investigate this matter we will need the Central PRO tracking number, *** number, company freight picked up and delivered to, a copy of the *** used for shipping, and appropriate claims documents.  
   
  Once Central Transport receives additional information we can proceed with investigating. 
  

  
  

• Initial Complaint

  Date:02/01/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for a service that was never completed central then refuses to refund the money. Service was never completed, but yet was paid for in full. Theft.

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a delivery made by Central Transport on November 10, 2022. It contained a front fender retailing at $189.00. Upon delivery their driver advised me that the shipment was damaged and he wanted me to be aware of it. After inspecting the fender and verifying the damage WHILE IT WAS STILL ON THEIR DELIVERY TRUCK. (pictures attached) The retailer, Auto Body Specialties has put in a damage claim to Central Transport on our behalf a numerous amount of times. After contacting them today we have gained the understanding that Central Transport will not acknowledge the damage that their company did & has bluntly refused to settle on this issue that they caused. This is not acceptable jurisdiction as the company has exonerated themselves from any damage made by them to our shipment using the excuse that their driver did not note the bill of landing of the damage along with them saying it was to be reported to them within 5 days in which their driver told us that he would take care of that. We expect the $189.00 for the damaged fender along with the $200.00 shipping fee we paid to be reimbursed. Totaling the amount to $389.00! That said, it is mind boggling how a company can still deny the damage when we have the pictures that were taken even before our shipment left their truck.

• Initial Complaint

  Date:11/21/2022

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company accepted a package to ship. The package weighted in approx. 250 pounds. When package was delivered it was missing large item and was delivered to the wrong location. This is a customized plate for a manufacturing company and this business has had to shut down because the loss of the package. They made little to no attempt to find the package. A Claim was submitted for a lost package and the amount paid was $24.00. The item mishandled has been quoted approx. 10,,000.00 to have manufactured. We cant hardly speak to the claims department and dont know what to do.