ComplaintsforOnStar Corporation
Automation Equipment
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Complaint Details
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Initial Complaint
06/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Chevrolet Bolt EUV 2023 VIN: ***************** ******************************* I request that OnStar add complimentary *********/Connected Access to my vehicle as per the terms and conditions of the purcahse and promises made by *************** The car was purchased in ******, **.Business response
06/23/2023
June 23, 2023
*******************************
*****************************
Toccoa, ** 30577
Account # *********
******************** case # ********
Dear ********************,
The OnStar Executive Relations team has attempted to contact you in an effort to address your concerns. Unfortunately, we have been unsuccessful in reaching you thus far. The number we have tried to dial is **************.
Please call me if you would like to further discuss your concerns. I can be reached at **************. The Executive **************** is open Monday through Friday from 8:00 AM 6:00 PM EST. I am typically in the office between 8:00 AM and 5:00 PM
Sincerely,
****
OnStar Executive Relations LiaisonCustomer response
06/23/2023
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
I expect a resolution in writing.
Regards,
*******************************Initial Complaint
06/07/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had Onstar service sine 09/2013 on my ***** Camero. Due to upgrade in technology I wasn't compatible to my 2014 Camero. There was another feature called OnstarGuard which I explained I didn't want back in Nov. 2022. I just realized at the beginning of May that I've been paying $13.08 each month for the ******************* since Nov. 2022. The representative signed my up anyway. I call May 5, 2023 which they credited me $65.00 and was supposed to cancelled. I look at my CC account today and I was charged again $13.08. I spoke with a specialist at OnStar that informed me that it doesn't cancel out until the end of my billing cycle which was May 24th and that's the date I was charged. I explained to him that I need to be compensated for the interest that I have been charged on my credit card because I should not have been signed up for the program in the beginning. Now I have to wait 3-7 business day for a supervisor to call me. I not convinced that I won't be charged next month. This is the 6th month I 've been charged.Business response
06/22/2023
June 20, 2023
***********************
***************************************************************; 60649
Account # *********
******************** # ********
Dear ************,
The OnStar Executive Relations team has attempted to contact you in an effort to address your concerns. Unfortunately, we have been unsuccessful in reaching you thus far. The number we have tried to dial is ************.
Per our conversation, please submit supporting documentations for an additional refund consideration. All documents should be emailed to *********************************************** .
Please call me if you would like to further discuss your concerns. I can be reached at **************. The Executive **************** is open Monday through Friday from 8:00 AM 6:00 PM EST. I am typically in the office between 9:00 AM 6:00 PM EST.
Sincerely,
******
OnStar Executive Relations LiaisonInitial Complaint
06/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I canceled my promotional Onstar but was billed after the promotional date. Moreover, Onstar, updated my credit card number automatically to a card number I did not give them permission to use. I expect to get a refund for the subscription and Onstar should be checked for data breach. ********Business response
06/15/2023
June 15, 2023
*********************************
***************br>*******, ********** 93230
Account # *********
******************** Case #********
Dear ********************,
The OnStar Executive Relations team has attempted to contact you in order to discuss the recent concerns. Unfortunately, we have been unsuccessful in reaching you thus far. The number we have tried to dial is *************.
If you would like to further discuss any concerns, please call me at your earliest convenience. I can be reached at **************. The Executive **************** is open Monday through Friday from 8:00 AM 6:00 PM. I am typically in the office between 9:00 AM 6:00 PM EST.
Sincerely,
******
OnStar Executive Relations LiaisonInitial Complaint
05/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bad customer service and ********************** mess upBusiness response
06/07/2023
June 7, 2023
*******************
********************************
*****, ** 07712
Account # *********
******************** # ********
Dear ************,
Thank you for taking the time to contact OnStar to address your concerns. We would like to take this opportunity to apologize for the unsatisfactory experience you had with OnStar.
Per our conversation, the 2018 Chevrolet Malibu ending in VIN **** requires a paid plan to use the remote access features. You may login in online to www.onstar.com or call in to add or manage a plan.
If you have any additional questions, please contact us at **************. We are available Monday through Friday from 8:00AM until 6:00PM ET, and I am typically in the office from 9:00AM until 6:00PM ET.
Sincerely,
******
OnStar Executive Resolution LiaisonCustomer response
06/07/2023
no my other car it free and you guy mess upInitial Complaint
05/17/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Misled to believe I needed services that I actually did not need which resulted in me paying higher monthly subscription fees.Business response
06/02/2023
June 2, 2023
***************************
******************** E
************, ** 32224-5849
Account #*********
BBB case #********
Dear ****************,
The OnStar Executive Relations team has attempted to contact you in an effort to address your concerns. Unfortunately, we have been unsuccessful in reaching you thus far. The number we have tried to dial is **************.
Please call me if you would like to further discuss your concerns. I can be reached at **************. The Executive **************** is open Monday through Friday from 8:00 AM 6:00 PM EST. I am typically in the office between 8:00 AM and 5:00 PM
Sincerely,
****
OnStar Executive Relations LiaisonInitial Complaint
04/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
OnStar has literally ignored my damage claim for my vehicle. I have been without my Cadillac XTS since June 27, 2022. I have tried to resolve this issue but they would never let me speak to the back office to get this issue resolve. My 2013 XTS Cadillac was damaged by the Tow truck who OnStar dispatch out for me. Unfortunately, Onstar accepted fault during the mediation claim but refused to fix the transmission. Therefore a mechanic lien was put on the vehicle. During this time, I call everyday but no response from *************************. He sat on the claim for 6 month. Finally, they gave me the Progressive number to deal with this claim. During this time the car was sold but pictures was taken during this time. Unfortunately this claim was not resolved. Today, I'm still without a vehicle due to this issue with Onstar.Business response
05/09/2023
May 9,2023
*************************
**************************
******,** 75035
Account Number #*********
******************** Case # ********
Dear **************,
As an OnStar member, youve been able to count on OnStar to be there whether its a medical emergency or a simple convenience like unlocking your vehicle doors remotely. Our goal is always to provide the safety, security and peace of mind that OnStar offers.
Per our conversation today, I advised that we have re escalated your concern to our roadside team for further follow up.
If you have any additional questions, please contact ** at **************. We are available Monday through Friday from 8:00 AM to 6:00 PM EST. I am typically in the office between the hours of 8:30 AM to 5:30 PM EST.
Sincerely,
*****
OnStar Executive RelationsInitial Complaint
04/24/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
i am contacting you again concerning complaint ID ******** After being contacted by OnStar following up on their BBB complaint i Was promised over the phone not to be billed in the future and promised a refund of $60 so after trusting them i Agreed to close complaint ID ******** thru our verbal agreement. i Have again been charged $14 on my credit card and $15 on my wife's credit card for OnStar. (i Will be blocking them now and seek to formally pull back unauthorized charges). Reminder: Their services were to have stopped the end of December 2022 so on top of the $60 they charged for ******* ********** 2023 i Have now been charged for March $14 on one card and $15 on another now totaling $89 in OnStar fees owed to me. After doing some research i Have found many folks with multiple issues with similar problems. i Will be in process of seeking additional consumer advocates. i Will be refusing telecommunications since they have proven that oral promises will not be honored and will be demanding written documentation in the future via E-mail or snail-mail.Business response
05/05/2023
May 5, 2023
*****************************
*******************
Freemont,NE 68205
Account #********* and 138637827
BBB #********
Dear *****************,
Thank you for taking the time and effort to bring your concerns to our attention. We would like to take this opportunity to apologize for the unsatisfactory experience you had with OnStar.
Our goal is always to provide the safety,security and peace of mind that OnStar offers.
Per our conversation, we have processed two refunds of $45.00 on each account to the method of payment on file. Please allow 3-5 business before the credit applies.
If you have any additional questions or concerns, please contact ** at **************. We are open Monday through Friday from 8:00AM to 6:00PM EST. I am typically in the office between the hours of 9:00AM to 6:00PM EST.
Sincerely,
******
OnStar Executive RelationsInitial Complaint
04/20/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
OnStar had taken it upon themselves to terminate my service. They had sent a letter in the mail to contact them to advise if I still own the vehicle. My car is a 2019 Chevrolet bolt ev. Its barely 4 years old, so not sure why I wouldnt own the car, but I called them and talked to a representative and advised them I still owned the car. Rep advised dont worry, nobody is going to shut me off. A couple weeks later, OnStar cut off my services on march 3rd 2023. I called up upset and they told me they couldnt give me the 7 years of free service I had before because its no longer a plan. I told them I had services for free for 7 years and advised I still owned the vehicle and they still shut me off. They told me they had to break up my services in month to month intervals. My service has never worked with all the features *** had before. Ive been dealt with incompetence and lack respect. Each time I call to inform them that my services are not working correctly, they either hang up on me or lie and tell me they reopened my case. This has not been the case. My vehicle will be charging and get charge interruption notifications when the car is charging and the app will indicate the car is not charging. I want them to fix my services to the quality of service I had prior to the illegal disconnect of my service and stop receiving disconnection notifications in the mail.Business response
05/23/2023
May 23, 2023
*********************
*******************************************************
Account # *********
******************** # ********
Dear **********,
On behalf of the entire OnStar organization,please let me take this opportunity to apologize for the unsatisfactory experience you had with us.
Per our conversation, please charge your vehicle and retest your mobile app. If you are still having issues after the charge, please reach back out to **.
If you have any additional questions, please contact ** at **************. We are open Monday through Friday from 8:00AM to 6:00PM EST. I am typically available from 8:00 AM to 5:30 PM EST.
Sincerely,
*****
OnStar Executive RelationsInitial Complaint
04/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have cancelled my services twice with OnStar, and they continue to try to charge my account. Both times I call they try to sell me more services, when I very clearly do not want the services. In my last phone call, I was assured that my services were retroactively canceled and they would not attempt to charge me again. They attempted the charge again today. I've locked the card, so not losing any money. I want these charges stopped immediately so I can unlock my card.Business response
05/02/2023
May 2, 2023
***********************
****************************
******, ******** 61833
Account # *********
******************** Case # ********
Dear ****************,
The OnStar Executive Relations team has attempted to contact you in order to discuss the recent concerns. Unfortunately, we have been unsuccessful in reaching you thus far. The number we have tried to dial is **************.
If you would like to further discuss any concerns, please call me at your earliest convenience. I can be reached at **************. The Executive **************** is open Monday through Friday from 8:00 AM 6:00 PM. I am typically in the office between 9:00 AM 6:00 PM EST.
Sincerely,
******
OnStar Executive Relations LiaisonInitial Complaint
04/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have continued to be billed for MONTHS despite calling to cancel on several occasions and being told that it was done.Business response
05/10/2023
May 10, 2023
*****************************
14904 *************.
******,** 56425
OnStar Account # *********
******************** Case #********
Dear ***************,
On behalf of the entire OnStar organization, please let me take this opportunity to apologize for the unsatisfactory experience you had with **. Thank you for taking the time and effort to bring your concerns to our attention.
Per our conversation on May 10, 2023, the billing issue was resolved and a refund in the amount of $5.33 was processed.
We are sorry if the service has not met your expectations. If you have any additional questions or concerns, please contact ** at **************. We are open Monday through Friday from 8:00AM to 6:00PM EST. I am typically in the office from 9:00 AM -6:00 PM.
Sincerely,
Jada
OnStar Executive Relations
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Contact Information
P.O. Box 1027
Warren, MI 48090
Customer Complaints Summary
324 total complaints in the last 3 years.
91 complaints closed in the last 12 months.