Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Truly Free Home has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer ReviewsforTruly Free Home

    Detergent
    View Business profile
    View Business profileBBB accredited business

    Star rating
    10 word minimum.

    You can use up to 2000 characters

    Provide Your Information to Leave a Review

    Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

    All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

    This is automatically determined using your first name and first initial of your last name.
    How would you like to confirm your review?
    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Verify your phone number

    Enter the 6 digit code sent to the phone number ending in undefined

    If you have not received a code within 2 minutes, you can re-send it.

    15 Customer Reviews

    Sort By
    • Date
    • Highest Rating
    • Lowest Rating
    • Review from Holly H

      5 stars

      06/03/2024

      Love that everything, from my laundry.....including extreme stain removal, using the enzyme stain remover, to the brightening from the Oxyboost and of course, the laundry wash gives me clean......clean without chemical clean...clothing and household fabrics. Love using the dryer angels, when I don't hang out to dry, so that the clothes dry faster and "fluffier".Love that when my dishes come out clean in the dishwasher, and the steam rolls out that I don't have to cringe at the chemically smell. ( I did use the dishwasher Cleaner.... Made a difference!) I have not tried all products, but am blessed with good health and attribute some of ongoing health to using non-toxic products for everyday life. Thank you, Truly Free Home.
    • Review from Antonella A

      5 stars

      02/13/2024

      I was looking for a clean option for my cleaning products and TrulyFree was my answer! I love the products. Yes, they are on the pricy side but I am very happy with the results. They last long. I had a problem with my second order, reached out to them and received an answer in 1 day!
    • Review from John M

      5 stars

      11/14/2023

      Current customer and re-ordered detergent and subscribed for the 6 month intervals. We have a second home on **** and asked customer service if they could extend out further since we would not be their until 6 months later? They were happy to moved the delivery out 6 more months without hesitation. Very satisfied with their product and more so with their Cus Serv. Thank you so much.**********
    • Review from Catherine H

      1 star

      10/17/2023

      I want out! Terrible customer service! Ive had trouble with this company for the last few years. I spent hours trying to contact them through email, phone and web. Ive had nothing but run around sand lack of satisfaction. Their contact info is terrible, their website doesnt allow one to get into it no matter how many attempts are made- changing password etc. Even after a phone call- they never resolved with the correct items - not once! Ive been paying for items I never even use and dont have those I would use. I havent been able to get through to unsubscribe. Ive waisted countless dollars and precious minutes.I want out of this garbage- NOW!!

      Truly Free Home Response

      10/18/2023

      Hi ******! I hope this email finds you well. I am so sorry you are disappointed with the service you received from Truly Free. We take pride in responding to emails and voicemails within 24-48 hours. I had a chance to look into your correspondence history and was able to find the last email I personally served you on in 12/2021. In this email I reset your password. I apologize for any miscommunication. I see that you have been a valued customer for quite sometime , receiving a subscription order set to every 90 days since 6/30/2022. In regard to your last recorded call on 11/29/2022 it looks like Susan was able to address your leaking product and send out replacements. I am so sorry if you felt that your issues were unresolved. I have gone ahead and refunded you for your last order from 9/23 in good faith and canceled the subscription moving forward. We are always available via email and phone as you have reached out before. If you need anything moving forward please email at [email protected] or via phone 231 944 1716. We also have a live chat feature directly on the website. We hope that we will be able to serve you in the future. Thank you for your support :)
    • Review from Srey chew

      1 star

      05/09/2023

      Had 2 orders shipped in 2 months and wanted to change a few products for my third order. Something happened on their end and it wiped my full order out. I have called them twice and sent 4 emails just asking for someone to reach back out to me so I could resume my ordering. All I got each time was an auto reply indicating they would get back to me within 72 to 96 hours. Its been over 3 weeks and I have received nothing but the daily email ads from them trying to sell me something. They are trying to push product with zero concern for the customers buying it. I have now cut ties and WILL find another safe nontoxic product. I would not recommend this company to anyone. Buyer beware.

      Truly Free Home Response

      09/20/2023

      *************!

      I am so glad to see that you were able to reactivate an account with us.

      Let us know if you need any assistance moving forward:)

       

       

    • Review from Debbie K

      1 star

      04/03/2023

      I have tried numerous times by email and calling them to try to update my subscription. They keep emailing me back that someone will get back to me and I keep emailing them not to send out my order until I speak with someone. And they keep sending me an email saying someone will get a hold of me. After three weeks of this no one has and it turns out they shipped my order. I also wanted to update my shipping address and they are sending it out already without my permission and its going to the wrong address. They are extremely unreliable and I am canceling my subscription and hopefully I will be able to do this since they make it so difficult to do anything

      Truly Free Home Response

      04/05/2023

      Hi there!

      Thanks so much for sharing your feedack. 

      I certainly understand your frustration and I am happy to help. We have experienced a large influx of calls and emails over the past few months that have caused longer wait times for our customers. I want to sincerely apologize for this and let you know that we are doing everything in our power to make sure that this no longer happens in the future. Our customers mean the world to us and we strive to give amazing service. 

      I see that you sent a few emails to our customer support team. Your first email was sent on 3/27. Since there were multiple emails, our support agent combined them all into one and emailed you back on 3/29.  She was asking you to confirm your order so that she could get it set up correctly for you. We have not gotten a reply from you as of today. I also see that another one of our agents emailed you concerning the email you sent on 4/2 concerning the wrong address. She was letting you know that you have been refunded for the order. I will have a support agent reach out to you via phone so that we can make sure that this all straightened out. 

      If there is anything at all that we can do to make this better for you please let us know. 

       

    • Review from Maria L

      5 stars

      02/27/2023

      I joined truly free about 6-8 months ago and I am about to receive my third order. Although I find the products a bit pricey, I havent been disappointed yet. The scents are wonderful unlike the usual lavender all natural scented products you get over the counter. I have yet to find a better smelling product that is clean and non toxic. The products clean well. I currently use the laundry soap, fabric softener, aloe hand soap, stain stick (works great), room refresher (smells amazing), dishwasher detergent and dryer ***** which is awesome and lasts much longer than it states. The stainless steel cleaner doesnt work as well. That I would not buy again. With that said, I would recommend if you can afford it. I love that all products are recyclable! That was one of my biggest drivers to purchase from Truly Free. I love what this company stands for. I love that its made in *** therefore willing to spend a little more. You cant expect clean non toxic products made in the USA at offshore pricing. They have WONDERFUL customer service. I have spoken to them on multiple occasions and they are so kind and helpful. I had an issue where something was missing and resent it right away. They do put the customer first therefore Im a bit surprised at some of the other reviews. When I signed up it was very clear I joined a membership which is able to be cancelled at any time. You can also postponed an order if you do not need it. So far very pleased and would recommend Truly Free to friends and family.
    • Review from Joseph W

      1 star

      02/22/2023

      Made one order to try out truly frees detergent which I was happy with. Never did I think that I was locked in to a membership and now received an email stating that I can build my box for my next order. What! I was never aware that I was a member. I never even created a login account. Called, sent emails even texted as stated on their website. Got a text back saying this is a landline reply Y to TXT blah blah blah for .25 ugh!Calling truly free ever half an hour. No one picks up the phone. Are they working? Would never do business with such a shady outfit!
    • Review from Laura R

      4 stars

      01/21/2023

      I have tried a lot of these products and the ones that I have continued to use are the aloe hand soap, the bathroom cleaner and the degreaser. I have been using these since 2020 and just order when I run out, I don't have a subscription. The bathroom cleaner is good for cleaning the outside of the toilet and the sink area. ( I still use bleach type cleaners for the tub and inside of the toilet.) The degreaser is a good all around cleaner for walls, cabinets etc. The Aloe soap is great because there are no harsh chemicals and my hands don't get dried out. I like supporting a US company, especially one that is trying to make a difference in our world.
    • Review from Brittny C

      5 stars

      01/18/2023

      Truly free made it right!! I had an issue with my order being delayed and when I did get it was damaged however truly free did replace the order and sent me a follow up email confirming the new shipment. They also explained they are a small company! Very small as there are only 8 employees. I have to give credit where credit is due. Good company!! I will continue to be a customer

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.