ComplaintsforJerry Baker

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Initial Complaint
09/26/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Company has repeatedly been told to stop sending books and subscriptions to my mother who has dementia. The company sends products and then, when she does not return them, sends invoices claiming she has agreed to purchase these items. My mother has Alzheimers and would receive these invoices with statements that read past due, which she found frightening - thinking she was delinquent on her bills. She currently has a balance of $19 and the agent I spoke with today at the company, **** at ext 341, informed me that her information is being sent to a collection agency. Again, my mother has dementia and is 85 years old. She currently resides in an assisted living facility and no longer lives at the address the items continue to be delivered to. This company seemingly preys on the elderly.
Business response
09/29/2023
September 28, 2023

***********************************
Trade Practices Consultant
Better Business Bureau ************************
*********************************************************************************-6409

Re: BBB Case # ******** *********************** ***** on behalf of *********************

Dear ************************:

This letter is in response to the complaint forwarded to our company on behalf of *********************, ********************************************************************

We reached out to *********************** ***** via telephone (we left a detailed voicemail) to assure her that her issue has been resolved; all unpaid account balances have been written off and the balance is now $0.00. We are sorry for any miscommunication that *** have taken place. She can rest assured that we have removed her mother from our mailing lists and, though some correspondences *** cross in the mail, she can ignore them.

Customer satisfaction is our number one goal. So upon receipt of ****************** complaint, and as indicated above, we immediately removed her name and address from our mailing list and flagged ******************** account as Do not promote. ****************** will not receive any further solicitations,mailings, invoices, books, or statements from us again.

We trust these actions bring this matter to a close. And we apologize to ****************** and Ms. ************************* for any inconvenience we *** have caused them.

If you have any further questions or comments, please do not hesitate to contact me directly.

Sincerely,

***********************,Customer Care Manager
********************** d/b/a Jerry Baker
********************
Initial Complaint
09/20/2023
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have ordered and paid for one book from Jerry Baker which I ordered a couple of years ago. Jerry Baker has continued to bill me for the subsequent book he sent to me that I didnt order. My husband opened the order accidentally. We are on a limited income and cant afford to return the book I didnt order. I continue to receive demanding invoices for payment from Jerry Baker. I have even emailed him and asked him to stop contacting me and I was told that I would be placed on a do not contact list - however, I continue to receive his invoices demanding payment.
Business response
09/20/2023
September 20, 2023

***********************************
Trade Practices Consultant
Better Business Bureau ************************
*********************************************************************************-6409

Re: BBB Case # ******** ***************************

Dear ************************:

This letter is in response to the complaint forwarded to our company on behalf of ***************************, ********************************************************

Please be advised that on or about June 12, 2022, **************** placed a order for a 21-Day Free Preview for one of our books on our web site.Our Never Any Obligation To Buy Guarantee, which is on the web site,explained that if **************** decided to preview the book, she may be invited,but never obligated to preview other books in the Jerry Baker Hints Book Series. We shipped and invoiced **************** for the Vinegar: The King of All Cures book on or about June 24, 2022, and received Ms. ******* payment on or about November 7, 2022.

In accordance with our Guarantee, we sent **************** a notification that we were about to send her the next book in the Series to preview, and that if she did not want to receive it, please let us know. When we did not hear back from ****************, we sent her the next book in the Series,along with an invoice for it on or about January 13, 2023. **************** states that she did not order the book, and this is the subject of her complaint.

Nevertheless, customer satisfaction is our number one goal.So upon receipt of Ms. ******* complaint, we immediately cleared her account so it now shows a $0 balance due. We also had removed her name and address from our mailing list, and flagged Ms. ******* account as Do not promote. **************** will not receive any further solicitations, mailings, invoices, books or statements from us again. And she may keep the current book with our compliments.
We trust these actions bring this matter to a close. And we apologize to **************** for any inconvenience we may have caused her.

If you have any further questions or comments, please do not hesitate to contact me directly.

Sincerely,

***********************,Customer Care Manager
********************** d/b/a Jerry Baker
********************
Customer response
09/22/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
06/16/2023
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Regarding Alleged Customer: #*************** *************************** of ********, **, order #*** 738 800 The alleged customer received unordered merchandise (a book) from the company "Jerry Baker" on or around the last week of January 2023, along with a bill for the unordered merchandise. The bill erroneously claimed the alleged customer ordered the book or agreed to "preview" it, despite no such request ever being made. Good faith attempts (in accordance with the company's requirements despite not being a customer) to contact the company directly to resolve have been ignored. Company continues to harass the alleged customer with bills demanding payment for the unordered item. It appears the company targets vulnerable, elderly persons due to the subject matter of the books.
Business response
06/19/2023
Jerry Baker
PO Box 1001
*****, ** 48393-1001
June 19, 2023

***********************************
Trade Practices Consultant
Better Business Bureau ************************
*********************************************************************************-6409

Re: BBB Case # ******** *********************** on behalf of ***************************

Dear ************************:

This letter is in response to the complaint forwarded to our company on behalf of ***************************, ******************************************************************

Please be advised that on or about June 18, 2021, we received a 21-Day Free Preview Invitation for one of our books from *******************Our Never Any Obligation To Buy Guarantee, which is on the Certificate,explained that if ****************** decided to preview the book, she may be invited,but never obligated to preview other books in the Jerry Baker Hints Series. We shipped and invoiced ****************** for the Vinegar: The King of All Cures book on or about July 1, 2021, and received ******************** payment on or about August 2, 2021.

In accordance with our Guarantee, we sent ****************** a notification that we were about to send her the next book in the Series to preview, and that if she did not want to receive it, please let us know. When we did not hear back from ******************, we sent her the next book in the Series,along with an invoice for it on or about January 18, 2022. ****************** states that she did not order the book, and this is the subject of her complaint.

Nevertheless, customer satisfaction is our number one goal.So upon receipt of ******************** complaint, we immediately cleared her account so it now shows a $0 balance due. We also removed her name and address from our mailing list, and flagged ******************** account as Do not promote. ****************** will not receive any further solicitations, mailings, invoices, books or statements from us again. And she may keep the current book with our compliments.
We trust these actions bring this matter to a close. And we apologize to ****************** and her family for any inconvenience we may have caused them.

If you have any further questions or comments, please do not hesitate to contact me directly.

Sincerely,

***********************,Customer Care Manager
********************** d/b/a Jerry Baker
********************
Initial Complaint
06/14/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I previously had purchased one book from Jerry Baker and paid in full. However, the company is now sending me unsolicited and unwanted books via mail and then asking for payment. The company does not respond to phone calls despite several attempts to cancel/opt out. I tried to reach the customer care manager *********************** but she never answers. The website offers a "remove from mailing list" form, which I filled out several times, however an error report always follows. This error report has been ongoing for 2-3 years now. Previous BBB complaints have also listed the error report after filling out the remove from mailing list (as if it were done on purpose to prevent individuals from opting out of the mailing list). The company also makes it expensive and difficult to return the book via mail. I would like to be removed from all mailing lists and have charges dropped for a book I never ordered. Customer number - ************ Order number - *********
Business response
06/15/2023
Jerry Baker
PO Box 1001
*****, ** 48393-1001
June 15, 2023

***********************************
Trade Practices Consultant
Better Business Bureau ************************
*********************************************************************************-6409

Re: BBB Case # ******** *****************************

Dear ************************:

This letter is in response to the complaint forwarded to our company on behalf of *****************************, **** *****************************************************************************

Please be advised that on or about February 12, 2018, we received a 21-Day Free Preview Certificate for one of our books from *********************Our Never Any Obligation To Buy Guarantee, which is on the Certificate,explained that if ******************** decided to preview the book, she may be invited,but never obligated to preview other books in the Jerry Baker Health Series. We shipped and invoiced ******************** for the Healing Fixers, Mixers, &Elixirs book on or about February 23, 2018, and received Ms. ********* payment on or about May 3, 2018.

Since that time, we have sent ******************** several invitations to preview the next book in the Series. In accordance with our Guarantee, we shipped and invoiced ******************** for the books, all of which she kept and paid for. The last book shipped in January 2023. ******************** states that she did not order the book, and this is the subject of her complaint.

Customer satisfaction is our number one goal, so upon receipt of Ms. ********* complaint, we immediately cleared her account so it now shows a $0 balance due. We also removed her name and address from our mailing list and flagged Ms. ********* account as Do not promote. ******************** will not receive any further solicitations, mailings, invoices, books or statements from us again. And she may keep the current book with our compliments.

We trust these actions bring this matter to a close. And we apologize to ******************** for any inconvenience we may have caused her.

If you have any further questions or comments, please do not hesitate to contact me directly.

Sincerely,

***********************,Customer Care Manager
********************** d/b/a Jerry Baker
********************
Customer response
06/15/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
06/08/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Nature of dispute - Received a book which I didn't order or want. I didn't see who it was from, until later ( small stamped on box), now in order to send it back, postal states, I need to put postage on it. I want them to send me a free postal slip to return book back to them.I do not want anymore books sent to me, remove my name from their list.
Business response
06/13/2023
Jerry Baker
PO Box 1001
*****, ** 48393-1001
***********************************
Trade Practices Consultant
Better Business Bureau ************************
*********************************************************************************-6409

Re: BBB Case # ******** *********************************

Dear ************************:

This letter is in response to the complaint forwarded to our company on behalf of *********************************, ********************************************************************

Please be advised that on or about January 27, 2020, we received a 21-Day Free Preview Certificate for one of our books from *******************. Our Never Any Obligation To Buy Guarantee, which is on the Certificate, explained that if ******************** decided to preview the book, she may be invited, but never obligated to preview other books in the Jerry Baker Hints Series. We shipped and invoiced ******************** for the Grandma Putts Vinegar,Garlic, Baking Soda and 101 More Problem Solvers book on or about January 31,2020, and received ********************** payment on or about February 24, 2020.

Since that time, we have sent ******************** several invitations to preview the next book in the Series. In accordance with our Guarantee, we shipped and invoiced ******************** for the books, all of which she kept and paid for. The last book was shipped in May 2023. ******************** states that she did not order the book, and this book is the subject of her complaint.

Customer satisfaction is our number one goal. So upon receipt of ********************** complaint, we immediately cleared her account so it now shows a $0 balance due. We also removed her name and address from our mailing list and flagged ********************** account as Do not promote. ******************* will not receive any further solicitations, mailings, invoices, books,or statements from us again. And she may keep the book with our compliments.
We trust these actions bring this matter to a close. And we apologize to ******************** for any inconvenience we may have caused her.

If you have any further questions or comments, please do not hesitate to contact me directly.

Sincerely,

***********************,Customer Care Manager
********************** d/b/a Jerry Baker
********************
Initial Complaint
05/27/2023
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
They claim my mother who has Alzheimers ordered a book several years ago. I called the company and a woman assured me that they would cancel the bill and send a call tag to return the book. I never received the call tag and disposed of the book about one year later. They continue to send bills and I continue to throw The bills away I opened.
Business response
05/30/2023
Jerry Baker
PO Box 1001
*****, ** 48393-1001
May 30, 2023

***********************************
Trade Practices Consultant
Better Business Bureau ************************
*********************************************************************************-6409

Re: BBB Case # ******** *********************** on behalf of *************************

Dear ************************:

This letter is in response to the complaint forwarded to our company on behalf of *************************,********************************************************************************

After reviewing the enclosed documentation apparently there was a misunderstanding between ******************* and our *************************** in November 2021.

Customer satisfaction is our number one goal, so upon receipt of Mr. ********* complaint, we immediately cleared Ms. ********* account so it now shows a $0 balance due. We also removed her name and address from our mailing list, and flagged Ms. ********* account as Do not promote. ******************** will not receive any further solicitations, mailings, invoices, books or statements from us again.

We trust that these actions bring this matter to a close.And we apologize to ******************** and her family for any inconvenience we may have caused them.

Thank you for bringing this matter to our attention and allowing us the opportunity to resolve the issue with your office. If you have any further questions, please do not hesitate to contact me directly.

Sincerely,

***********************, ************* Manager
*********************** Best Health Products
*********************
Customer response
05/30/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
05/03/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Six months ago, in October 2022, I moved in with my elderly mother, *****************, at the address provided. She has health issues and dementia and can no longer live alone. I discovered an unpaid bill for this business and several collections notices. My mother does not handle her own money, another of her children has power of attorney, and my mother was hiding these bills in shame as she didnt understand why she was getting threatening mail. I saw to it the arrears was paid and sent in a request for her to be removed from any future mailing lists. I also noticed the letters she was receiving on an alarmingly frequent basis were telling her more books would be sent if she didnt send back refusals. This puts the onus on us to constantly tell them we dont want their books, which is a shoddy business practice. I have not seen any mail from this business lately so hoped this meant we had been removed from their list, but no, another unsolicited book showed up today. I want my mothers name and address permanently removed from their mailing list and to never receive another book or letter from them again. I also want for any charges on her account for this unsolicited book to be removed. We are sending it back but after reading the 3 pages of similar complaints against this company, I have little faith they will do the right thing unless forced to.
Business response
05/04/2023
Jerry Baker
P.O. Box 1001
*****, ** 48393
May 4, 2023

***********************************
Trade Practices Consultant
Better Business Bureau ************************
*********************************************************************************-6409

Re: BBB Case # ******** *****************

Dear ************************:

This letter is in response to the complaint forwarded to our company on behalf of *****************,*******************************************************

Please be advised that on or about September 15, 2020, we received a 21-Day Free Preview Certificate for one of our books from Ms. ******* Our Never Any Obligation To Buy Guarantee, which is on the Certificate, explained that if Ms. ****** decided to preview the book, she may be invited, but never obligated to preview other books in the Jerry Baker Hints Series. We shipped and invoiced Ms. ****** for the Vinegar: The King of All Cures book on or about September 28, 2020,and received Ms. ******* payment on or about October 20, 2020.

Since that time, we have sent Ms. ****** several invitations to preview the next book in the Series. In accordance with our Guarantee, we shipped and invoiced ************** for the books, which she kept and paid for. The most recent book was shipped in April 2023, and this book is the subject of her complaint.

Customer satisfaction is our number one goal, so upon receipt of Ms. ******* complaint, we immediately cleared her account so it now shows a $0 balance due.We also removed her name and address from our mailing list, and flagged Ms. ******* account as Do not promote. Ms. ****** will not receive any further solicitations, mailings, invoices, books, or statements from us again. And she may keep the current book with our compliments.
We trust these actions bring this matter to a close. And we apologize to Ms. ****** and her family for any inconvenience we may have caused them.

If you have any further questions or comments, please do not hesitate to contact me directly.

Sincerely,

***********************,Customer Care Manager
********************** d/b/a Jerry Baker
********************
Customer response
05/04/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved, in spite of the fact that they referred to me incorrectly as ***************
Regards,
***************************
Initial Complaint
04/24/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I'm don't owe them it's been over 10 years since I paid for that book
Business response
04/25/2023
Jerry Baker
PO Box 1001
*****, ** 48393-1001
April 25, 2023

***********************************
Trade Practices Consultant
Better Business Bureau ************************
*********************************************************************************-6409

Re: BBB Case # ******** *************************

Dear ************************:

This letter is in response to the complaint forwarded to our company on behalf of *************************, **************************************************************************

Please be advised that on or about April 22, 2019, we received a 21-Day Free Preview Certificate for one of our books from *********************Per his request, we shipped ******************** our Vinegar: The King of All Curesbook on or about May 3, 2019, along with an invoice for the book. ******************** states that he paid for the book and received an invoice for the book and this is the subject of his complaint.

Please be advised that according to our records, we have not received payment for the Vinegar: The King of All Cures book.

Customer satisfaction is our number one goal, so upon receipt of Mr. ********* complaint, we immediately cleared his account, so it now shows a $0 balance due. We also removed his name and address from our mailing list and flagged Mr. ********* account as Do not promote. ******************** will not receive any further solicitations, mailings, invoices, books, or statements from us again.
We trust these actions bring this matter to a close. And we apologize to ******************** for any inconvenience we may have caused him.

If you have any further questions or comments, please do not hesitate to contact me directly.

Sincerely,

***********************,Customer Care Manager
********************** d/b/a Jerry Baker
********************
Initial Complaint
04/18/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Alleged date of delivery 8/3/2018 of a book "Solve it with Vinegar" by Jerry Baker. They are billing my uncle *************************, who is a disabled, retired Veteran for this item. I wrote them a letter on April 3, 2023, telling them that he did not order this. They send me a photocopy of an "Exclusive Invitation RSVP" where it states, "you've been selected for a special 21-Day FREE PREVIEW of Jerry Baker's best book ever - Solve it with Vinegar! - plus a valuable FREE GIFT. There's no risk-just mail this **********!".1) there is no indication that my uncle (I am his legal guardian) ordered this nor did he approve of them sending it to him. I don't see any proof whatsoever that he agreed to receive or keep this item. 2) It clearly says there is no risk - just mail this RSVP. There is no documentation that he RSVP'd or requested this. This charge needs to be reversed and we don't want to be contacted by them ever again.
Business response
04/19/2023
Jerry Baker
PO Box 1001
*****, ** 48393-1001
April 19, 2023

***********************************
Trade Practices Consultant
Better Business Bureau ************************
*********************************************************************************-6409

Re: BBB Case # ******** *************************

Dear ************************:

This letter is in response to the complaint forwarded to our company on behalf of *************************,*******************************************************************

Please be advised that on or about June 26, 2018, we received a 21-Day Free Preview Invitation (see Attachment) for one of our books from **************. Per his request, we shipped ************** our Solve It with Vinegar book on or about July 6, 2018, along with an invoice for the book. ************** states that he did not order the book and did not receive the book (which we were unaware of) and this is the subject of his complaint.

Customer satisfaction is our number one goal, so upon receipt of Mr. ****** complaint, we immediately cleared his account, so it now shows a $0 balance due. We also removed his name and address from our mailing list and flagged Mr. ****** account as Do not promote. ************** will not receive any further solicitations, mailings, invoices, books, or statements from us again.

We trust these actions will bring this matter to a close.And we apologize to ************** for any inconvenience we may have caused him.

If you have any further questions or comments, please do not hesitate to contact me directly.

Sincerely,

***********************, ************* Manager
********************** d/b/a Jerry Baker
*********************
Initial Complaint
04/07/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My mother who is elderly was sent a book from this company unsolicited. She was told she owed them money for it which she ended up paying because she was scared. She called them to get taken of the service which she never had to begin with and now she just got a second book in the mail. I just found out what has been happening. I threw the book out and told her to not answer any calls or mail from them. This is a scam company posing as a legit company to scam the elderly. It seems that they have done this to a lot of people. I dont understand how nothing is being done about this. I just want the company to leave my mother alone.
Business response
04/10/2023
Jerry Baker
PO Box 1001
*****, ** 48393-1001
April 10, 2023

***********************************
Trade Practices Consultant
Better Business Bureau ************************
*********************************************************************************-6409

Re: BBB Case # ******** *********************************

Dear ************************:

This letter is in response to the complaint forwarded to our company on behalf of *********************************, ****************************************************************

Please be advised that on or about July 20, 2017, we received a 21-Day Free Preview Certificate for one of our books from ********************. Our Never Any Obligation To Buy Guarantee,which is on the Certificate, explained that if ******************** decided to preview the book, she may be invited, but never obligated to preview other books in the Jerry Baker Hints Series. We shipped and invoiced ******************** for the Vinegar:The King of All Cures book on or about July 28, 2017, and received Ms. ********* payment on or about August 14, 2017.

Since that time, we have sent ******************** several invitations to preview the next book in the Series. In accordance with our Guarantee, we shipped and invoiced ******************** for the books which she kept and paid for. The most recent book was shipped in March 2023, and this book is the subject of her complaint.

Customer satisfaction is our number one goal, so upon receipt of Ms. ********* complaint, we immediately cleared her account so it now shows a $0 balance due.We also removed her name and address from our mailing list, and flagged Ms. ********* account as Do not promote. ******************** will not receive any further solicitations, mailings, invoices, books or statements from us again.
We trust these actions will bring this matter to a close. And we apologize to ******************** for any inconvenience we may have caused her.

If you have any further questions or comments, please do not hesitate to contact me directly.

Sincerely,

***********************,Customer Care Manager
********************** d/b/a Jerry Baker
********************

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