ComplaintsforJerry Baker
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Complaint Details
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Initial Complaint
02/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On February 6 2023 I received an invoice in the mail for Jerry Baker Critter ************** Prevention. I have never heard of this place or book. I do not have it in my possession nor would I want it. It says if I do not pay I will be dealing with an outside collections agency. I will not pay when I do not have that book and did not order it.Business response
02/07/2023
Jerry Baker
PO Box 1001
*****, ** 48393-1001
***********************************
Trade Practices Consultant
Better Business Bureau ************************
20300 ******************************************************************************************: BBB Case # ******** *************************
Dear ************************:
This letter is in response to the complaint forwarded to our company on behalf of *************************, ******************************************************************** 15666-2473.
Please be advised that on or about May 5, 2014, we received a 21-Day Free Preview Certificate for one of our books from ****************. Our Never Any Obligation To Buy Guarantee, which is on the Certificate, explained that if **************** decided to preview the book, she may be invited, but never obligated to preview other books in the Jerry Baker Home, Health, & Garden Series. We shipped and invoiced **************** for the Supermarket Super Gardensbook on or about May 19, 2014, and received Ms. ******* payment on or about September 16, 2014.
Since that time, we have sent **************** several invitations to preview the next book in the Series. In accordance with our Guarantee, we shipped and invoiced **************** for the books, one of which she kept and paid for and one she returned. The last book was shipped in February 2016. **************** states that she did not order the book and did not receive the book (which we were unaware of), and this book is the subject of her complaint.
Customer satisfaction is our number one goal, so upon receipt of Ms. ******* complaint, we immediately cleared her account so it now shows a $0 balance due. We also removed her name and address from our mailing list, and flagged Ms. ******* account as Do not promote. **************** will not receive any further solicitations, mailings, invoices, books or statements from us again.We trust these actions bring this matter to a close. And we apologize to **************** for any inconvenience we may have caused her.
If you have any further questions or comments, please do not hesitate to contact me directly.
Sincerely,
***********************,Customer Care Manager
********************** d/b/a Jerry Baker
********************Initial Complaint
01/02/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
My elderly mother has received multiple invoices from Jerry Baker for various products including Oddball Cures. She has no recollection of ordering any of these products. I would like Jerry Baker to cease and desist with sending any further correspondence, including invoices, as the receipt of said correspondence is is causing her great consternation and agitation and she has a weak heart. I would also like her account with Jerry Baker to be settled immediately with a $0 balance due on ANY AND ALL orders issued by the company with her name on it. Please see the attachment for one of the invoices my mother received, which has her personal identifying information on it. The customer number assigned to her is ***************, and the specific order number for this particular order is ***********.Business response
01/03/2023
Jerry Baker
PO Box 1001
*****, ** 48393-1001
January 3, 2023
*************************
Customer Engagement Specialist
**********************
***** **************************************************************************************: BBB Complaint # ********* ***************************
Dear ****************:
This letter is in response to the complaint forwarded to our company on behalf of ***************************, ****************************************************************************** 92708-5518.
Please be advised that on or about January 15, 2019, we received a 21-Day Free Preview Certificate for one of our books from *******************Our Never Any Obligation To Buy Guarantee, which is on the Certificate,explained that if ****************** decided to preview the book, she may be invited,but never obligated to preview other books in the Jerry Baker Health Series. We shipped and invoiced ****************** for the Healing Fixers, Mixers, & Elixirsbook on or about February 1, 2019, and received Ms. ******** payment on or about April 29, 2019.
Since that time, we have sent ****************** several invitations to preview the next book in the Series. In accordance with our Guarantee, we shipped and invoiced ****************** for the books, all of which she kept and paid for. The most recent book was shipped in January 2022, and this book is the subject of her complaint.
Customer satisfaction is our number one goal, so upon receipt of Ms. ******** complaint, we immediately cleared her account so it now shows a $0 balance due. We also removed her name and address from our mailing list, and flagged Ms. ******** account as Do not promote. ****************** will not receive any further solicitations, mailings, invoices, books or statements from us again. And she may keep the current book with our compliments.We trust these actions bring this matter to a close. And we apologize to ****************** for any inconvenience we may have caused her.
If you have any further questions or comments, please do not hesitate to contact me directly.
Sincerely,
***********************,Customer Care Manager
********************** d/b/a Jerry Baker
********************Initial Complaint
12/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am POA for *********************** *********************************************************. She has received unsolicited book. She is on hospice And unable to respond to a card asking to check a box. Box has not been opened so billing statement not looked at . She has no Way to return as she is on hospice . Please help to have her account cleared and off mailing list.. *******************************Business response
01/03/2023
Jerry Baker
PO Box 1001
*****, ** 48393-1001
January 3, 2023
*************************
Customer Engagement Specialist
**********************
***** **************************************************************************************: BBB Complaint # ********* ***********************
Dear ****************:
This letter is in response to the complaint forwarded to our company on behalf of ***********************, **** ***************, *****, ** 49120-2036.
Please be advised that on or about March 4, 2014, we received a 21-Day Free Preview Certificate for one of our books from *****************Our Never Any Obligation To Buy Guarantee, which is on the Certificate,explained that if **************** decided to preview the book, she may be invited,but never obligated to preview other books in the Jerry Baker Hints Series. We shipped and invoiced **************** for the Grandma Putts Vinegar, Garlic, Baking Soda and 101 Problem Solvers book on or about March 18, 2014, and received Ms.******* ******* on or about June 20, 2014.
Since that time, we have sent **************** several invitations to preview the next book in the Series. In accordance with our Guarantee, we shipped and invoiced **************** for the books, some of which she kept and paid for and some were returned. The most recent book was shipped in December 2022, and this book is the subject of her complaint.
Customer satisfaction is our number one goal, so upon receipt of Ms. ******* complaint, we immediately cleared her account so it now shows a $0 balance due. We also removed her name and address from our mailing list, and flagged Ms. ******* account as Do not promote. **************** will not receive any further solicitations, mailings, invoices, books or statements from us again. And she may keep the current book with our compliments.We trust these actions bring this matter to a close. And we apologize to **************** for any inconvenience we may have caused her.
If you have any further questions or comments, please do not hesitate to contact me directly.
Sincerely,
***********************,Customer Care Manager
********************** d/b/a Jerry Baker
********************Initial Complaint
11/05/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
This company sends and invoices books never ordered. They ignore complaints. I want to be removed from any dealing with this company.Business response
11/07/2022
Jerry Baker
PO Box 1001
*****, ** 48393-1001
November 7, 2022
*************************
Customer Engagement Specialist
**********************
***** *************************************************************************************: BBB Complaint #-18363640 *********************
Dear ****************:
This letter is in response to the complaint forwarded to our company on behalf of ************************* **********., **********, ** 58421.
Please be advised that on or about March 2, 2020, we received a 21-Day Free Preview Certificate for one of our books from ****************. Our Never Any Obligation To Buy Guarantee,which is on the Certificate, explained that if **************** decided to preview the book, she may be invited, but never obligated to preview other books in the Jerry Baker Health Series. We shipped and invoiced **************** for the Supermarket Super Remedies book on or about March 13, 2020, and received ****************** payment on or about May 5, 2020.
Since that time, we have sent **************** several invitations to preview the next book in the Series. In accordance with our Guarantee, we shipped and invoiced **************** for the books, which she kept and paid for. The most recent book was shipped in October 2022, and this book is the subject of her complaint.
Customer satisfaction is our number one goal, so upon receipt of ****************** complaint, we immediately cleared her account so it now shows a $0 balance due.We also removed her name and address from our mailing list, and flagged ****************** account as Do not promote. **************** will not receive any further solicitations, mailings, invoices, books or statements from us again. And she may keep the current book with our compliments.We trust these actions bring this matter to a close. And we apologize to **************** for any inconvenience we may have caused her.
If you have any further questions or comments, please do not hesitate to contact me directly.
Sincerely,
***********************,Customer Care Manager
********************** d/b/a Jerry Baker
********************Customer response
11/07/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Initial Complaint
10/13/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Did not order book. Since I opened the box, I can't return to sender. I would have to pay $11.25 to send the book back. From their website, this seems to be a problem.I want them to send me a return label to return the book to them at their expense, not mine.I want them to cancel this order and provide a statement. that says so.I want them to stop sending me any information or books.I previously received a book which I don't think I ordered, but paid for it, because the trial period had expired.Thank you,******************** I think this is a scam.Business response
10/14/2022
Jerry Baker
PO Box 1001
****** ** 48393-1001
October 14, 2022
*************************
Customer Engagement Specialist
**********************
***** **************************************************************************************: BBB Complaint # -17019167
Dear ****************:
This letter is in response to the complaint forwarded to our company on behalf of ********************* ************************************************* 28806-3035.
Please be advised that on or about April 21, 2022, we received a 21-Day Free Preview Certificate for one of our books from Ms. ********* Never Any Obligation To Buy Guarantee, which is on the Certificate,explained that if Ms. ***** decided to preview the book, she may be invited,but never obligated to preview other books in the Jerry Baker Home, Health,& Garden Series. We shipped and invoiced Ms. ***** for the Supermarket Super Gardens book on or about April 29, 2022, and received Ms. ****** payment on or about July 11, 2022.
In accordance with our Guarantee, we sent Ms. ***** a notification that we were about to send her the next book in the Series to preview, and that if she did not want to receive it, please let us know. When we did not hear back from Ms. ****** we sent her the next book in the Series,along with an invoice for it on or about September 19, 2022. Ms. ***** states that she did not order the book, and this is the subject of her complaint.
Customer satisfaction is our number one goal, so upon receipt of Ms. ****** complaint, we immediately cleared her account so it now shows a $0 balance due. We also removed her name and address from our mailing list, and flagged Ms. ****** account as Do not promote. Ms. ***** will not receive any further solicitations, mailings, invoices, books or statements from us again. And she may keep the current book with our compliments.We trust these actions bring this matter to a close. And we apologize to Ms. ***** for any inconvenience we may have caused her.
If you have any further questions or comments, please do not hesitate to contact me directly.
Sincerely,
************************Customer Care Manager
********************** d/b/a Jerry Baker
********************Initial Complaint
09/20/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
My elderly mother, who has dementia, had ordered a couple of books from this company within the past few years. They keep sending her a bill for a book that she doesn't have, and it is highly upsetting for her in her mental condition. I contacted this business in late July or early August via email and was sent a response that her account had been closed. However, she continues to get a bill, so I contacted them via email again. This time, they said the account would be closed upon receipt of the outstanding charges. That is very different that what the original email said. I replied to them that I don't know where the supposed book is and that it has been distressing to my mother to receive the bills. Based on other complaints for this business, I can see that they are taking advantage of other elderly people by trying to get them to pay for books they didn't know they were ordering in the first place. That is low, especially when the elderly person is also suffering from dementia. I can provide proof of the original email from late July/early August that states the account was closed, if needed. The account is listed under ***********************.Business response
09/29/2022
Jerry Baker
PO Box 1001
*****, ** 48393-1001
September 29, 2022
*************************
Customer Engagement Specialist
********************** ************************************************* ******************************************************************************************: BBB Case # ******** *************************** on behalf of ***********************
Dear ****************:
This is letter is in response to the complaint that was forwarded to our company on behalf of ***********************, ************************************************************** 24055-5838.
After reviewing the enclosed documentation apparently there was a misunderstanding about the email between **************** and our **************** Department.
Nevertheless, customer satisfaction is our number one goal. So upon receipt of ****************** complaint, we cleared her account so it now show a $0 balance, removed her name and address from our mailing list, and flagged ****************** account as Do not promote. **************** will not receive any further solicitations, mailings, invoices, products, or statements from us again.
We trust that these actions bring this matter to a close.And we apologize to **************** and her family for any inconvenience we may have caused them.
Thank you for bringing this matter to our attention and allowing us the opportunity to resolve the issue with your office. If you have any further questions, please do not hesitate to contact me directly.
Sincerely,
***********************, ************* Manager
*********************** Best Health Products
*********************Customer response
10/05/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
06/30/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
The company has been sending unsolicited books/materials and I have had to send them back through the post office. I do not wish to receive any more of their products in the mail. Please remove my name from the mailing list of this business so that I do not continually get products.Business response
07/11/2022
Jerry Baker
PO Box 1001
*****, ** 48393-1001
July 11, 2022
*************************
Customer Engagement Specialist
**********************
***** *************************************************************************************: BBB Case #******** ***********************
Dear Ms. ******************* letter is in response to the complaint forwarded to our company on behalf of **************************** **************, **********, ** 63501-5312.
Please be advised that on or about January 21, 2022, we received a 21-Day Free Preview Certificate for one of our books from **************. Our Never Any Obligation To Buy Guarantee, which is on the Certificate, explained that if ************** decided to preview the book, she may be invited, but never obligated to preview other books in the Jerry Baker Hints Series. We shipped and invoiced ************** for the Vinegar Magic book on or about February 7, 2022 and received Ms. ****** payment on or about March 22, 2022.
In accordance with our Guarantee, we sent ************** a notification that we were about to send her the next book in the Series to preview, and that if she did not want to receive it, please let us know. When we did not hear back from **************, we sent her the next book in the Series, along with an invoice for it. ************** states that she did not order the book and this book is the subject of her complaint
Customer satisfaction is our number one goal, so upon receipt of Ms. ****** complaint, we immediately cleared her account, so it now shows a $0 balance due. We also removed her name and address from our mailing list, and flagged Ms. ****** account as Do not promote. ************** will not receive any further solicitations, mailings, invoices, books, or statements from us again. And she may keep the current book with our compliments.We trust these actions bring this matter to a close. And we apologize to ************** for any inconvenience we may have caused her.
If you have any further questions or comments, please do not hesitate to contact me directly.
Sincerely,
***********************,Customer Care Manager
********************** d/b/a Jerry Baker
********************Initial Complaint
11/12/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
My mom received a book she didnt order. They sent a postcard saying to send it back if you dont want the book or theyll send you the book. What?! So she sent the postcard back because she didnt want their trash books (theyve done this before and she just paid because she was scared not to). They sent her the book anyways. She shouldnt have to pay to return something she never ordered.Business response
11/15/2021
Jerry Baker
PO Box 1001
********************
November 15, 2021
*************************
Customer Engagement Specialist
**********************
***** **************************************************************: BBB Case # ******** *************************
Dear **************:
This letter is in response to the complaint forwarded to our company on behalf of *************************, ***************************************** 45144-1073.
Please be advised that on or about March 27, 2017, we received a 21-Day Free Trial Preview Certificate for one of our books from ********************.Our Never Any Obligation To Buy Guarantee, which is on the Certificate,explained that if ******************** decided to preview the book, she may be invited,but never obligated to preview other books in the Jerry Baker Health Series. We shipped and invoiced ******************** for the Supermarket Super Remedies book on or about April 10, 2017, and received Ms. ********* payment on or about May 8,2017.
Since that time, we have sent ******************** several invitations to preview the next book in the Series. In accordance with our Guarantee, we shipped and invoiced ******************** for the books, which she kept and paid for. The most recent book was shipped in October 2021, ******************** states that she did not order the book and this is the subject of her complaint.
Customer satisfaction is our number one goal, so upon receipt of Ms. ********* complaint, we immediately cleared her account so it now shows a $0 balance due. We also removed her name and address from our mailing list, and flagged Ms. ********* account as Do not promote. ******************** will not receive any further solicitations,mailings, invoices, books, or statements from us again. And she may keep the current book with our compliments.We trust these actions bring this matter to a close. And we apologize to ******************** for any inconvenience we may have caused her.
If you have any further questions or comments, please do not hesitate to contact me directly.
Sincerely,
***********************,Customer Care Manager
********************** d/b/a Jerry Baker
********************Customer response
11/15/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
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Customer Complaints Summary
58 total complaints in the last 3 years.
7 complaints closed in the last 12 months.