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Observer & Eccentric Newspapers has locations, listed below.

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    ComplaintsforObserver & Eccentric Newspapers

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    Complaint Details

    Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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    Complaint Status
    Complaint Type
    • Complaint Type:
      Billing Issues
      Status:
      Resolved
      I have been unable to cancel my subscribtion and they keep billing me. I have three bills in Credit Card disbute, but am unable to get them to cancel my subscription. I have called, emailed and called them repeately

      Business response

      05/17/2024

      I'm unsure as to why there has been an issue with stopping this subscription.   I actually do not see any notes on his account asking us to do so.   This is a Thursday/Sunday subscription and I have stopped it.  However, the earliest stop date that I could enter is for Thursday 5/30 as papers have already been manifested through Sunday 5/26.   I have credited the account for the papers that he will receive this week and next through 5/26.  

      Customer response

      05/26/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***************

    • Complaint Type:
      Delivery Issues
      Status:
      Answered
      Business refuses to quit delivery of undesired "free" paper despite multiple phone calls and online chats, all of which are directed to foreign agents despite this being a local town paper.

      Business response

      08/30/2022

      our company keeps detailed digital record of all calls received from our call center.  We have no record of any calls or complaints from ************** through that system.   The first indication that he did not wish to receive delivery of the newspaper was an email sent to *********************, an editor for the Observer and Eccentric newspapers.   That was sent on  August 15.   As I am the person responsible for delivery, he forwarded that email to me.   

      The carrier was informed to stop delivery effective Thursday August 18th.   The O&E newspapers are only delivered on Thursday and Sunday. 

      I have had no further calls or indication that he has received anything after that date.   The carrier has responded that they have stopped delivery as requested.  

      Customer response

      09/02/2022



      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:

      While I acknowledge delivery appears to have stopped in the last week, I did receive delivery on 18th at least and possibly later. I reject the assertion that a detailed record is kept of calls and that I did not call prior to my email.  Both of those assertions cannot not be true as one day alone I spent nearly 2 hours on the phone with said call center attempting to speak with someone in America and being repeatedly denied.  My total number of calls were at least 4 (and at least 2 online chats) both trying to work with your foreign call center agents to resolve my issue and later trying to get ahold of someone in America.  I tried every single option in your phone menu to reach someone not in the call center to no avail, including a breaking news line that rings then promptly hangs up.  It is absurd beyond reason that a local newspaper has no local contact other for me to look up your news staff and email them directly.  While I consider my specific issue addressed I do not consider the larger issue of wildly inadequate customer service resolved.  I can provide phone logs if needed to verify my claims.



      Regards,

      *************************

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