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Business Profile

Exercise Programs

Planet Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a month of planet fitness then couldn't get my little brother in cause they needed our father who we dont associate with I told them to cancel it and left never even used their facility just got charged again by them keep trying to talk to a manager to get my money back cause I did not use their services and asked for them to be canceled before hand they keep saying my manager will call but they dont its thanksgiving and they just overdrafted my account 25 plus the overdraft fee I'm out almost ************************************************ off I dont have money like that ********************************************** back the most they will give is the 25 they took they just put a huge damper on my ability to do thanksgiving for my family causing a great deal of stress and depression for me

  • Initial Complaint

    Date:08/01/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When we joined Planet Fitness in ********* ******** we told the employees that we would be moving in 3 months and were told that we could transfer our membership to the new area in 3 months. We confirmed this multiple times before joining. We paid the membership in full, but werent told that we couldnt transfer then!!!!!!! They continued to confirm that we could transfer in 3 months!! Why would we pay $400 to use a membership for 3 months and move!!!!!! We expected to be able to transfer the membership!!!!! This is corrupt and extremely dishonest!!!!! My husband called to transfer the membership and was told, because we paid in full that we couldnt transfer. He told the employee on the phone that when we signed up we specifically asked and they said we could!! This person stated that she didnt know who told us that, but they were wrong and there is nothing they can do. They need to honor what they told us when we signed up!!

Planet Fitness is NOT a BBB Accredited Business.

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