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Find a Location

Infinity Home Improvement, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforInfinity Home Improvement, Inc.

    Home Improvement
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    3.65/5stars

    Average of 62 Customer Reviews

    Customer Complaints

    27 complaints closed in last 3 years

    4 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/24/2003

    Years in Business: 23

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Infinity Home Improvement, Inc states they offer home improvement

    Products & Services

    This company states they offer roofing contractors, roofing repairs, window and door replacement, decks, gutter installation and repair, and siding installation and repair.

    Business Details

    This is a multi-location business.

    Find a Location

    Infinity Home Improvement, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      852 47th St SW, Wyoming, MI 49509-5104
      BBB File Opened:
      12/7/2000
      Years in Business:
      23
      Business Started:
      10/13/2000
      Date of New Ownership:
      9/5/2000
      Business Incorporated:
      9/15/2000
      Accredited Since:
      9/24/2003
      Type of Entity:
      Corporation
      Number of Employees:
      85
      Alternate Business Name
      • Gutter Helmet of Michigan
      • Infinity Home Improvement
      Hours of Operation

      Primary

      M:
      8:00 AM - 7:30 PM
      T:
      8:00 AM - 7:30 PM
      W:
      8:00 AM - 7:30 PM
      Th:
      8:00 AM - 7:30 PM
      F:
      8:00 AM - 7:30 PM
      Sa:
      8:00 AM - 7:30 PM
      Su:
      Closed
      Business Management
      • Ms. Sandie Davis, Office Manager
      Contact Information

      Customer Contact

      • Ms. Sandie Davis, Office Manager
      • Mr. Robert D. Heilman, Operations Supervisor
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: How to make your next home improvement project a success

      Customer Complaints

      27 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      08/12/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I contracted with Infinity Home Improvements on September 9, 2022. I paid $3938.25 which was 1/2 of the total amount. The contract was for them to install foam insulation in my attic roof walls, R-40 blown insulation in the flat part of the attic from the inside of my home and to install a home owner provided exhaust fan and vent it out the *****. I waited months only to be told by an installer that they could not do it from the inside and would have to cut holes in my roof - I obviously did not want that. So they sent the owner of Retrofoam Kalamazoo to my home who told me they might be able to do it by putting holes in between every stud in each of the roof walls but wouldn't be able to guarantee the work. I didn't want it done that way - as I'd already had 2 other businesses that would do it that way and neither would do the finish work for the drywall (sand the patches, paint) Months later when I could get someone to return my calls from Infinity, they told me it would cost more and take longer for them to do the drywall finish work. I explained the problems with the new plan including that Retrofoam could not guarantee the work. I was informed that they knew nothing about the problems and had been informed it could be done. They had no other options for me and so I asked to cancel the contract as they had not met the terms of it. They offered to complete the installation of the bathroom vent fan but would charge me "about" $800 for that. That seemed a little too expensive to me so I said "no just refund my money." At that point all contact stopped from their end. In April 2023, I was only refunded $2612.12. It took another month before I could get anyone to return my phone calls about why it wasn't the full amount. I was told there was nothing that could be done by this person and I would need to speak to *** the man in charge. *** refuses to call me back even though I've left countless messages. Job# - *******.
      Read More

      Customer Reviews

      62 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Derrick B

      1 star

      04/30/2024

      ***, **** and ****** lied about everything in the process. I'm left to *** customers to get my money. Do not use this company for anything They use cheaply made products you can by off amazon for a lot less. Contact me for details because INFINITY as a company is a bunch of lies

      Local BBB

      BBB in Western Michigan

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