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Business Profile

Used Car Dealers

Byrider Wyoming MI

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November/12/2022.I was the buyer of a Dodge Caravan 2012.From this business; (*********************), however the vehicle was misrepresented, and not disclosed at the time of signing.The purchase agreement shows that the car had been reconditioned for over $4,000.But after just two weeks in the car breaks, and other mechanical issues was happening. After speaking with the service department at ********************* he could not get me in for after 2 weeks December the 8th. At which time I made another appointment for another automotive dealer to look at it, and found that there was many issues not taking care of at this time of reconditioning, so I have returned the vehicle and are asking for the down payment of $500 back and also the $210 for getting the car checked out.I have been in contact with the manager named **** over this issue and I am not getting anywhere cuz someone please help me thanks in advance. Orraina ***************************

  • Initial Complaint

    Date:12/06/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a vehicle from JD Byrider and I have a 2 year warranty. My car has been in there shop 5-6 times in a year. I'm having the same issues since I bought it to this day. I found out that when my check engine light came on the service manager cleared the code and never told me what was wrong with it. Now that the codes were cleared out I have 12 codes that come up during a inspection. I have all receipts and some I don't because the dealership never gave them to me. I have all documentation clearly stating all the issues. I need help from someone to get my vehicle fixed because I have tried to work with this dealership and have had no luck. At this time I want a replacement vehicle because this vehicle should of never been sold or driven off the lot! I uploaded 2 documents but I have more.

  • Initial Complaint

    Date:10/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 2nd ** 2022 ******* Fianc Went To The Jd Byrider Wyoming Location To Finance A Vehicle In Which We Ended Up Financing A 2009 ***** Impala As Our Family Car . In Late July ** 2022 Not Even 2 Months After We Got The Car It Had ************* Because ** Brake Problem & A Leak Issue On The Car That Was Not Disclosed With Us Prior To Financing The Vehicle . Fast Forward To August ** 2022 The Car Started Having Other Issues Where It Would Start ******************* Stopping Out ** Nowhere While We Were Driving Which Is *************** Safe. We Then Took It To Get A Diagnosis At Valvoline To Find Out The Exact Issue ******* Ended Up Finding Out That The Issue Was A Pan Gasket ********** Transmission Thats Why It Was Doing What It Was . & We Then Called Byrider To Set Up An Appt To Get It ************ Said They Were Weeks Booked ********** Us An Appt For Early September Which On My End I Had To Miss Due To A Doctors Appointment . So On Monday September 20th I Was Driving The Vehicle After Picking Up My One Year Old Son From Daycare Around 5:45pm & When I Got To The Intersection ** ****** St I Was At A Red ************ The Light Eventually Turned ***** It Struggled To Accelerate, In Panic Mode I Turned On My Hazard Lights & A Nice Gentlemen Helped Push The Car To The Side ** The Street That away I Was No Longer Blocking The Intersection . I Then Had To Call My ************* & Explained To Them That My Car Had Broke ******** Needed Help So They ************* Some Transmission ************** It Into The Car To See If That Would Fix The ********** DID NOT . I Was Still ************ Were Trying Their Hardest To ************** Worked . So I Had To Get A **************** The Car Be Immediately Towed On 9/21 To The Byrider ****************** Which I Had To Pay $80 For The Tow Truck. The lady told me it would take 3-5days to replace the ****************** now oct 3rd and we still dont have our car back. We pay on it byweekly and theyre telling us they cant compensate

    Business Response

    Date: 11/07/2022

    In the case of *******************, Complaint Number: ********, we have investigated this matter with the full cooperation of the franchise-owned Byrider.  ************** has expressed her dissatisfaction with some mechanical issues she has experienced with the vehicle.  

    Mr. ****************** and ******************* purchased a 2009 Chevrolet Impala on June 1, 2022 from the franchise-owned Byrider on ***********************************************, ********.  The vehicle is covered by a 24-month, ****** mile warranty, whichever occurs first.

    The franchise-owned Byrider has honored the warranty and acted in good faith to address Ms. ****** concerns in a timely manner.  Ms. ****** vehicle was first brought into service in July 2022 with concerns regarding the brakes.  Even though the cost of these repairs were not eligible for coverage under the warranty, in a gesture of goodwill, the franchise-owned Byrider covered the cost of those repairs.  The vehicle was repaired and returned to ************** on July 25, 2022.  

    Ms. ****** vehicle was brought back into service towards the end of September 2022. It was determined that the vehicle required a transmission replacement.  The repairs were completed and covered under the warranty, totalling roughly $2,791.66, and the vehicle was returned to ************** on October 6, 2022.  

    Ms. ****** vehicle was inspected and reconditioned prior to being placed on the sales lot in accordance with the franchise-owned Byriders procedures, addressing all mechanical issues present at the time.  While it can be frustrating to deal with any service issue, a pre-owned vehicle, like any other mechanical device with moving parts, can have unforeseen issues develop that will require routine maintenance and periodic repairs to ensure its continued use.  

    The franchise-owned Byrider works to achieve the overall satisfaction of every customer and apologizes for any inconvenience the repairs may have caused ***************

Byrider Wyoming MI is NOT a BBB Accredited Business.

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