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Business Profile

Car Dealers

LaFontaine Kia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Dealers.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/16/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    STOP SENDING MAIL TO HOME, PLEASE!Repeatedly, I asked/requested, Kindly NOT to send advertisements to my home regarding the lemon car sold to me and I unfortunately purchased. They refused to work on it I'm assuming because it was used, cheap and not a *** or worth their time. I've called left a message with a manger and spoke to K as well at Matt * their service desk to NO avail. The ************************ sent to me for car repair is a trigger for my mistake; thus, Please STOP sending "WE MISS YOU" ads for car repair to my address. STOP means STOP

    Business Response

    Date: 11/27/2024

    Dear ***** Omron,
    Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the unwanted communications.
    Upon reviewing the situation, we have promptly removed the consumer's information from all our databases to ensure that no further communications are sent. Please rest assured that we have taken the necessary steps to prevent this from happening in the future.
    If there are any additional concerns or if further assistance is needed, we encourage the consumer to contact us directly at ************.
    We value the opportunity to resolve this issue and appreciate the feedback provided.
    Sincerely,
    ******* *****
    General Manager
    LaFontaine Kia Ypsilanti |  
    Proud Partner of EMU Athletics
    ***********************************************************| *********************

    Customer Answer

    Date: 11/27/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** Omron

  • Initial Complaint

    Date:03/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had previously leased a vehicle from this dealership. After a month of having it, I reached out to my dealer about the possibility in simply switching out my car for a different color so long as it was a straight trade. I made it clear that I didnt necessarily need to leave my vehicle and did not want any negative equity to happen. I was told there would be no negative equity rolled over into my new car. We had agreed on that and my dealer himself said he didnt know any negative equity got rolled over when he gave me the quotes so this mustve happened from the finance managers end. I dont want this car anymore or I want them to at least allow me to trade this car back into them and they pay off my loan since they lied and made me stuck in this or to at least allow me to lease a new vehicle without a negative equity balance. This is my third car purchasing from them. I dont know what else to do. I need help resolving my problem and feel my hands are completely tied right now.

    Business Response

    Date: 03/25/2024

    I have been in contact with ************** for a few weeks...We were able to have him come back to *** ********* on Friday March 22nd, 2024. We traded him out of the vehicle he wasn't happy with and leased him a 2023 Kia *** with over ($17,000 in discounts!!!). He left happy!

     

    *************************

    General Sales Manager

    LaFontaine Kia *********

    ************

     

    Customer Answer

    Date: 03/26/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The business has resolved my problem and everything went well  

    Regards,

    ***********************

  • Initial Complaint

    Date:10/17/2023

    Type:Sales and Advertising Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *********** ***** ********* ********

    Business Response

    Date: 10/23/2023

    *** ******* came in to our location and negotiated this car deal that we made concessions for at the time of signing to proceed forward. She agreed to the contract in its entirety and was not forced to sign any deal and had the option to cancel the contract at that time instead of proceeding forward. We presented all the information to *** ******* at the time of signing and did our due diligence to give her all the information possible including the information regarding the optional finance coverages like Gap.

  • Initial Complaint

    Date:08/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The dealership put the wrong oil in my car during routine oil changes causing engine failure. Engine died while driving the week before Christmas of 2022. I paid out over $7000.00 (seven thousand dollars) to have my vehicle towed and repaired in March 2023. Full reimbursment of cost incured is only settlement.

    Business Response

    Date: 08/21/2023

    *********************** had purchased this car in September 2021 and began bringing it to us for oil changes in February 2022 and again in June of 2022, we had used the same oil we used in our original service inspection of the car back in September and this vehicle had at least ******* miles last time we had serviced it. We did not see the vehicle again after that and never got an opportunity to inspect the engine to determine the cause, we were only given Mr ****** assessment as he demanded we pay for the engine earlier this year. We were never given the opportunity to assess the vehicle and if it was not serviced after we had serviced it last (06/28/2022) then it could have been overdue for any routine maintenance as well.

  • Initial Complaint

    Date:07/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 27th I had a catastrophic engine failure while driving down US 23. I paid out of pocket to have my car towed to lafontaine kia in ****. On June 3rd I was informed that I needed a new engine and *** would be covering it. After not hearing from them, on June 16th I texted to ask what the status of my car was, on the 17th they informed me my engine had arrived and my car was in line to be worked on and they had eight cars to repair before mine. On June 21st they called me to let me know it would be three more weeks, which would be July 12th and my car would be ready. I sent a text on July 5th asking if everything was on schedule and never got a response. I july 6th I managed to get a ride to the dealership and was informed by the service manager that my car absolutely will not be ready by the 12th and that whoever called me *** told me that should not have done so. She informed me that they had finished 5 repairs that were in line before mine and still had 7 more to complete before they'd be able to start on my car *** there was nothing that could be done. I've called around to other *** dealerships and the average time it's taking for the same repairs at other facilities is between one and three weeks.

LaFontaine Kia is NOT a BBB Accredited Business.

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