We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Landscape Contractors

Birchwood Landscaping, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Birchwood was performing work on our neighbor's property and blew a ton of dirt directly onto our house, yard, and car. I talked to ***** about this and he just said it was the "economical way" of doing things and refused to clean up or discuss any further.

    Business Response

    Date: 12/16/2022

    **** had complained about the dust in the air and the wind and our back pack blower had blown the dust over towards his property. **** had also complained about this to his neighbor. 

    After we had spoken to our customer about this problem, they reached out to **** and offered to have his car washed and windows cleaned. **** told them this was not necessary and not to worry about it.

    **** was actually quite rude to our employees and also was rude to our customer....(****'s neighbor.) **** did email me directly and we responded.  I then chose to ignore his emails because I had already spoken with his neighbor who is my customer, and he did not seem like a reasonable person. 

    The desired resolution is to 'finish the job'....and we aren't really sure how to do that since it was already offered to have his windows and car washed....? 

    Realistically though, the complaint is quite ridiculous as we were only cleaning up a landscape project which obviously would include dirt and dust. Nothing out of the ordinary here. 

Birchwood Landscaping, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.