Reviews

Review Details

• Review fromScott H

  Date: 12/06/2024

  1 star

  Scott H

  Date: 12/06/2024

  My opinion: I only wish I could leave zero stars instead of one. This is the worst company I have ever dealt with! I have worked with many leasing companies over the years and all of them have worked thru adversities that have occurred. We paid consistently late over the last two years by only one month. They constantly harassed us with phone calls and emails and were completely unprofessional. They threatened lawsuits on an account that was barely 30 days delinquent. This was after suffering and surviving being forced to close our business for over two month during COVID and still continuing to pay. My advice to anyone reading this is to steer clear of this company. I only wish I have read the reviews before I entered into an agreement with them. I'm sure they will respond with lies about my payment history just as I am sure they did with all of the other reviews I read. Don't believe them! SCAM SCAM SCAM. If they constantly have to defend themselves, there must be a reason!
  

  Geneva Capital, LLC

  Date: 12/12/2024

  As a finance company, we work hard to support businesses, but we also have a responsibility ensure agreements are upheld. Simply put, we cannot let customers choose when they pay. If we did, our business wouldnt be here. As the customer states, his account was consistently delinquent over multiple years. As a result, our team followed standard protocols to communicate and resolve outstanding payments each time he was late. While we understand that financial hardships can occur, late payments do require follow-up. Continued delinquency over long periods of time can result in more formal collection efforts which may include legal action.

• Review fromMandy F

  Date: 11/15/2024

  1 star

  Mandy F

  Date: 11/15/2024

  Avoid Geneva Capital at All Costs Geneva Capital is by far one of the worst companies I’ve ever had to deal with. From start to finish, they’ve been a nightmare. Despite never missing a payment and being on autopay for the entire 3-year lease, they harassed me relentlessly when my lease ended, trying to force me to pay bogus fees. While I worked to gather paperwork to dispute these charges, their representative, Kyle, was rude, aggressive, and completely unprofessional. He constantly badgered me to sign documents, even when I didn’t agree to the terms. What’s even more infuriating is that I’m not alone in this experience—after reading through other reviews, I’ve seen Kyle’s name come up multiple times for the same behavior. It’s shocking that Geneva Capital hasn’t addressed these repeated complaints. Instead, they keep him on, which says a lot about how this company operates. To make matters worse, I just received an invoice for a payment due in December, and they’ve already added a late fee for something that isn’t even due yet! Their responses to negative reviews are equally appalling, often asking to “post payment history,” as if shaming their clients is the solution. This just shows how little compassion they have, especially for small business owners who are still recovering from challenges like COVID-19. Geneva Capital doesn’t care about their clients. They hire rude, unprofessional people and show no accountability. Save yourself the frustration and avoid this company entirely.
  

  Geneva Capital, LLC

  Date: 11/19/2024

  We take customer feedback seriously, which is why misleading and untrue claims like these are especially disheartening. While we typically prefer not to go into such detail, this situation warrants clarification. 
  
  To set the stage, the vast majority of the negative reviews we receive involve customers who are severely delinquent. While we sympathize with folks in this situation, we have yet to receive a negative review where the customer tells the whole story with all of the facts in a neutral manner about their own history of delinquency. To be clear, this review does NOT involve a customer who was severely delinquent! However, she borrows exaggerated accusations from these previously mentioned reviews even though theyre completely unrelated her own situation while also misrepresenting the facts around her actual experience.
  
  We have documentation from every email shared with this customer throughout the history of her contract, and at no point, was anyone from Geneva Capital rude, harassing, aggressive, or unprofessional in any way. The customer claims this was a nightmare from start to finish. However, our records show that over the course of three years, we had just 3 interactions with this customerall neutral or positive. The overwhelming majority of all communication for this contract took place over 4 days in October 2024 and remained entirely professional. We answered questions in a timely manner, provided clarity when needed, and often responded to this customers emails outside of our typical working hours to keep the process moving forward for her. Were happy to provide the documentation that proves this. 
  
  When the lease was approaching maturity, we proactively reached out to this customer one time as a courtesy (July 2024). When she responded (September 2024), we outlined the terms of the agreement and reminded the customer of the remaining balance owed. When her next payment was late (October 2024), we reached out one time to resolve it. Ultimately, this customer is dissatisfied with the equipment she purchased and feels that we, the finance company, should share some of that monetary burden. She proposed that we simply waive the remaining $4,000+ balance on her account. When we refused, she became increasingly aggressive and condescending to our staff. 
  
  The invoice this customer mentions in her review outlines the total amount due in December. This includes the regular monthly payment and any past-due amounts. In this case, there was a late fee for the missed payment in October. We would never impose a late fee BEFORE the payment due date. When the customer inquired about the fee, we promptly waived it considering her otherwise great payment history, and she followed that up with this review. 
  
  We honored every aspect of her agreement and even waived fees to assist her. We sympathize with the situation shes in, but ultimately nothing we could do would appease this customer. While its unfortunate that reviews like this misrepresent our team, we will always remain committed to supporting our customers and will do our absolute best to resolve issues with fairness and professionalism.

• Review fromSteve B

  Date: 04/22/2024

  5 stars
  Great service and great personalities! I just completed my 6th lease with Geneva and have shared with other businesses that they should look to Geneva to help get their businesses up and running with financial needs. I have never had any issues with lease approval, payment arrangements or customer service in 17 years.

• Review fromJakub K

  Date: 02/14/2023

  1 star

  Jakub K

  Date: 02/14/2023

  Worst Leasing Company in the US. I would give them 0 Starts if I could because they have the worst customer service people working there. They are threatening people over text messages with actions they want to take against you. Be aware and go somewhere else to lease your equipment.
  

  Geneva Capital, LLC

  Date: 02/15/2023

  When accounts are consistently delinquent over the course of several years, we do need to consider legal action. Its unfortunate, and we dont enjoy it, but this is the reality of doing business when a customer has open invoices dating back to 2020. Were sorry to hear that after multiple attempts on our behalf to rectify this account, this customer perceives factual communications about delinquency and legal action as threatening.

• Review fromB. A.

  Date: 12/01/2022

  1 star

  B. A.

  Date: 12/01/2022

  Worst decision we ever made was to use this company for half of our equipment purchase. They will work with the insurance company they make sure they s**** you over. How they have an A+ rating with BBB considering the other reviews makes me question the BBB. These are scam artists. Look at the ****** reviews. I'm sure they will write a creative rebuttal, but buyer beware. I don't gain anything from telling the truth. I would not be here to write a poor review if it was not true. We definitely don't owe them a dime, and never had a late payment, and they stole over 10 thousand dollars from **. No rebuttal is going to override that.
  

  Geneva Capital, LLC

  Date: 12/05/2022

  This customer opted for equipment protection through our 3rd party insurance company. The customer dropped the equipment resulting in a claim. He is unsatisfied with the way his claim has been settled via payment to Geneva Capital LLC to satisfy his outstanding financial obligation. He cursed out every single person he spoke to over the phone and threatened physical violence on one of our employees. He insists that he is owed money for past lease payments made. Geneva Capital stands to gain zero through this claim settlement process. In fact, were willingly waiving all taxes and fees associated with this transaction. Our reputation and customer satisfaction is VERY important to us as is evident by our 4.7 stars on ****** with over 250 5-star reviews from current and past customers. Its always unfortunate to see a relationship sour, however no one deserves to be spoken to the way this customer has to our staff.

  B. A.

  Date: 12/05/2022

  Thats creative response but not completely true. It is true that I cursed out every one I spoke with AFTER I realized they were playing me out of ****** dollars with zero refunds. I have every right to be upset. The insurance company they FORCED me to carry told me they were paying 21.,950 for the unit, however, after Geneva did their magic somehow the amount insurance was going to pay dropped to just over 15k. Which would not cover a replacement. Classic bait and switch. Its not fair to us, we have been great customers, and missed zero payments. Paid over 10K deposit on top of it. At the end of the day, they caused the problems here and left us high and dry purposely. We are happy that our relationship is over with, as we didnt need them in the first place. We merely wanted to establish a good relationship with them. They will never see business from us, our partners, nor our following again. Theyve already explained they do no care. So in that case, we dont either. So buyers beware, they are good at sales but when there is an issue they will s**** your over. Never pay a deposit.

• Review fromprince a

  Date: 08/31/2022

  1 star

  prince a

  Date: 08/31/2022

  The worst money loan shark company for any new business owner, when you ask for a loan they offer you with a leasing plan , at first you are desperate to start your business but you need money fast to buy your equipment. that when geneval capital get you.. they lie about the interest rate you will receive. they take your direct deposit out of your account. then give you the correct interest rate. which is about 14 percent.. that comes hidden chargers, every time you get your statement. they charge you insurance fee for an equipment, protection fee and also monthly payment fee, then when you try to buy out of your contract. they charge you 10% extra , if your equipment was only 5k you will end up paying 9k if you are late for one day you get a 45 dollars charge of reach day. on there page they have fake 5 star review look for the real people posting about their leasing plans. i have been trying to buy out of my contract less than a month of purchasing and they charged me 1,400 dollars extra. they call your phone everyday and email you, every toxic, you will hate the business you do.. please someone anyone look into this go under their google review and click leasing you will see some fact .. they cover it up with fake comments and fake review do not do business with them, please just get a loan or personal loan, you will pay less i do not care if you get a 10 percent interest rate it is better than the hidden fee you will get from them
  

  Geneva Capital, LLC

  Date: 09/08/2022

  This customers ultimate grievance has remained the same since the beginning of his transaction: He does not want to pay for his financed equipment to be covered by insurance (as is required in his contract). Requiring coverage is a standard practice for any lender (bank, leasing company, etc.). Understanding he was upset, Geneva Capital gave him the opportunity to terminate his agreement prior to equipment arrival. The customer chose to proceed with the agreement. Weve since offered to work with him multiple times despite all insurance requirements being clearly stated in his signed contract. He continues to refuse insurance coverage. Wed also like to address a few of the false claims presented in his review. Auto-withdrawal is an option presented at the beginning of the term; no customer is ever required to participate. Furthermore, the only way a customer on auto-withdrawal could be charged a late-fee is if there were insufficient funds cover the payment. Life happens, and we get that. Thats why we always offer a 4-day grace ****** prior to assessing a late-fee. This customers agreement is set up as a True Tax Lease which includes a balloon payment at the end of the term (10% of the equipments fair market value). By keeping that balloon payment in place, monthly payments are kept as low as possible for the duration of their term. Its a very common structure and is perfect for start-up businesses or those who want the option to return or upgrade their equipment down the road. Lastly, Geneva Capital has never, nor will ever, solicit fake reviews. All reviews have been submitted by actual customers. Geneva Capital has been in business for over 22 years, and we have thousands of satisfied customers, many of whom have chosen to provide reviews of our company.