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Business Profile

Credit Union

Wings Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Wings Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Wings Credit Union has 14 locations, listed below.

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    Customer Complaints Summary

    • 77 total complaints in the last 3 years.
    • 36 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a checking account on November 19th, 2024 at Wings Credit Union with a promotional code OWNIT24. I was supposed to get $400. I had to get $5,000 of direct deposits from my employer into the account which I did complete. I was supposed to be awarded this bonus by 2/20/2025. However, I was not. When I approached customer service asking why I was told I was ineligible for the account since I did not input the promotional code. However, I did do this. I would not have been lured into opening this account without this promotion. I fulfilled the terms of it and believe Wings Credit Union is not attempting to complete their end of the bargain. This is false advertising. I would like the $400 bonus that I completed paid to me ASAP.

      Business Response

      Date: 03/11/2025

      Wings Credit Union researched the complaint and mailed a direct response to the complainant on March 6, 2025.

    • Initial Complaint

      Date:02/03/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I think Wings FCU employs people who do not operate in the best interest of the financial institution. I cannot believe that a financial institution would refuse to accept payments on a charged-off balance, in which they are fully aware that I had a catastrophic medical injury and the disability insurance I paid for through THEIR CREDIT UNION, ceased making payments after **************************** All I wanted was to pay the balance of my debt by monthly payments because I am disabled and I only get SSA income. They'd rather make my life harder than what it is by not allowing me to settle the debt, knowing good and well that I don't have the ability to make a single offer. This is egregious. I'm hoping ******************** will reach out. This default was not intentional. The least they could do is allow me to make amends, which is profitable to the credit union.

      Business Response

      Date: 02/26/2025

      Wings Credit Union researched the complaint and mailed a response directly to the complainant to the address we have on our records on February 26, 2025. 

      Customer Answer

      Date: 03/28/2025

       I am rejecting this response because:

      The response sent on 2/24/25, was sent to my old address. Will you please contact your point of contact and have the letter sent by email to ****************************************************** or mail to:   

       

      ********************

      *******, ** 38141

       

      Thank you,

      ********* Exum 


      Business Response

      Date: 03/31/2025

      Due to financial privacy laws and regulations, Wings' **************** only sends correspondence through the mail.  If your address is not correct in our system, please update your address by calling our call center at **************. 

    • Initial Complaint

      Date:01/31/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My ****** account was hacked and there were 20+ payments made from my wings financial account to my ****** account that I did not approve and the bank paid each payment plus charged me $30 fee to make the payments. I made Wings financial aware of the fraudelent activity on 1/18/2025. I have sent countless messages via ******************* As of today there has been no communication from Wings financial in regards to my funds that was taken out of checking, saving, & overdraft account what's so ever when I call I get bounced around to different people. no one ever returns my call. Roughly $2500.00 is owed back to me. I don't know the exact amount because the account has been closed.

      Business Response

      Date: 02/13/2025

      Wings Credit Union researched the complaint and mailed a response directly to the complainant on February13, 2025

      Customer Answer

      Date: 02/13/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The issue has been resolved.

    • Initial Complaint

      Date:01/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This issue involved this credit union to submit a bonus for opening checking account. Even though I met all requirements, my bonus was never paid. Wings responded twice with totally different reasons denying their obligation.

      Business Response

      Date: 02/04/2025

      Wings Credit Union researched the complaint and mailed a response directly to the complainant on February 4, 2025.

      Customer Answer

      Date: 02/14/2025

       I am rejecting this response because: As of 2/14/2025 I did not get the letter from Wings. No asking bonus was deposit to my account.


      Business Response

      Date: 02/20/2025

      Wings confirmed response letter was sent via US Mail to the address in our records.  A courtesy copy will be mailed to the same address.

    • Initial Complaint

      Date:01/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Credit Union shut off the *** card I had for years for no reason and forced me to use a **** Debit card instead to access my funds in checking and Savings account. Due to this I am now forced to pay higher fees to access my money with a Debit card especially in foreign countries and ***s that I need to use often. This is not fair and I believe also violates the terms and conditions I originally signed when I opened my accounts with them *************************************************************************************************** one. I want my *** card back and reimbursement for all the extra fees I have had to pay with the Debit Card in the mean time.

      Business Response

      Date: 02/11/2025

      Wings Credit Union researched the complaint and mailed a response directly to the complainant on February 11, 2025.

      Customer Answer

      Date: 02/11/2025

       I am rejecting this response because:
      I have received no communication from the Business as they claim. Also the business should have put any response to the complaint directly here as part of the case and not give a generic reply that it was sent with no details given here. 

      Customer Answer

      Date: 02/14/2025

      As stated before I have received no communication from the Business as they claim. Also the business should have put any response to the complaint directly here as part of the case and not give a generic reply that it was sent by normal mail with no details given here. Please tell the business to state what they claim they sent me here as part of the case documentation.

      Business Response

      Date: 02/21/2025

      Wings confirmed a response letter was sent via US Mail to the address in our records, which matches the address included in the complaint.  A courtesy copy of the response letter will be mailed to the same address.  Because of financial privacy rights, Wings Credit Union cannot discuss matters related to its members without the signed consent of those involved, authorizing the disclosure of information related to the dealings between the member and Wings.

    • Initial Complaint

      Date:11/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My two **'s (worth $75,000) expired Sunday Sept 8, 2024 , Late Friday September 6, 2024 I received a phone msg on my cell phone from a representative from Wings Financial, telling me she would like to discuss my **. Since I am old, disabled, and I am not very good with computers I purchased my ** by phone using a Wings Financial Credit Union members services representative help 13 months prior and AT NO TIME did the wings representative explain to me or tell me that I needed to designate where the $75,000 money would go after the ** expired September 8, 2024. I understood my $75,000 would go back to where it originated which is my high yield savings *************, November 12, 2024 , I called Wings Financial to find out where my $75,000 is because it was not clear from the Wings app and I could not get into the Wings Financial Credit Union website. I have been extremely sick for 2.5 months. Well, the Wings representative stated that my $75,000 rolled over into a 1.55% ** locked 12 month ** instead of rolling back into my ****************** account, and I was told I would be penalized 6 months interest or $600.00 if I moved it out of this **. At NO time did the Wings representative (15 months ago) tell me about this ****************** of my $75,000 without my permission into a locked 12 mos. 1.55% ** rate. When ** interest rates are 4.2%. November 12, 2024 I spoke with ************** Supervisor *** *. He stated the disclosure for movement of my $75,000 was sent by mail. I did not receive this. It was not explained, nor would I ever agree to lock up my $75,000 in a 1.55% Cd interest rate for locked 12 months. Left V.M. for ***** *******.Manager. This is a fraudulent Scheme to cheat me out of $600.00 and cheat me out of $3,150 ** promotional rate of 4.2%. I would not agree to this. Wings has NO right to lock up my $75,000 in a 1.55% 12 mos. ** rate without my permission. Calling me late Friday Sept. 6, *****, when My ** expired Sunday September ******.

      Business Response

      Date: 12/04/2024

      Wings Credit Union researched the complaint and mailed a response directly to the complainant on December 4, 2024.

    • Initial Complaint

      Date:11/05/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i am being charged overdraft fees with a positive balance in my checking account and cannot be explained as to why they are doing this.I would like this to stop. I have overdraft protection, but am not sure how they can charge $30 in overdraft fees when the account is positive.

      Business Response

      Date: 12/05/2024

      Wings Credit Union researched the complaint and mailed a response directly to the complainant.

    • Initial Complaint

      Date:10/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My 2 CDs were coming due. Wings rolled them over at 1.15 percent interest and charged a cancellation fee of $1000 for both CD when I refused to accept 1.15 percentI. The irony is Wings offered 4.75 percent on *************** Plan. I tried to call them for 10 days. **** couldn't do the rollover, so I waited on the phone line for 20 min per day. I got frustated and hung up. Today, Thursday, Oct 3rd I finally got thru to an agent that could help me. I exceeded the 10 day ***** period for the rollover on both CDs. The lady today said they were overwhelmed with calls the last 2 weeks. I was frustrated. They charged me $1000 penalty for both CDs. Understaffing is not my problem. If they understaffed at least hire some more help. Other companies I deal with tell you how much waiting time I have or they will call me back when they are free. Wings doesnt have any of these options. I dont think this my problem. Wings should pay me cancellation fee of $1000. Thank you for listening. I have been a member since 1982, 42 years worth.

      Business Response

      Date: 10/25/2024

      Wings researched the complaint and provided a direct response to the complainant.

    • Initial Complaint

      Date:09/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did a mobile deposit and now I have to wait 3 days for my money to arrive in my account. This is causing an inconvenience. I would have deposited my check at a bank but there's no banks close to me and I need money to catch the bus. I ask that I get my money sooner.

      Business Response

      Date: 09/26/2024

      Wings researched the complaint and provided a direct response to the complainant. 

    • Initial Complaint

      Date:07/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 05/28/2023 I set up overdraft protection for account 1842. I never made any changes after that. As far as I knew it was still connected to my savings and was the account I set for overdraft protection. I never received any emails that the account was disconnected or removed from overdraft protection. I didnt manually remove it either. Today I received a notice that I had an overdraft fee and I was puzzled by it because I had money in savings. I called member services and the rude woman told me that 1842 was not connected to my savings for overdraft protection. I told her never made this change. This obviously happened when they upgraded their whole system. Their system must have swapped my checking accounts around without ever informing me that 1842 was disconnected. I have no emails or documents showing that 1842 was removed from overdraft protection after 05/28/2023. They system updates obviously swapped my checking accounts and disconnected 1842 from overdraft protection. I dont use the other account ever and it was never connected by me. She refused to listen and hung up on me. Dont use this bank. They will resolve anything. I feel completely helpless trying explain that I never disconnected 1842 from overdraft protection and their system obviously swapped my accounts around. Now I have an overdraft fee despite having money in my wings savings account. This is totally unethical to charge fees when their was money to pay the charge and I never made any changes. I want proof of when I disconnected 1842 from overdraft protection after 05/28/2023. When was this changed by me? Why dont have any emails indicating that I made a change? Their system made this change and swapped my checking accounts for overdraft protection. I want proof that I manually made this change. I didnt happen.

      Business Response

      Date: 07/17/2024

      Because of financial privacy rights, Wings Financial Credit Union cannot discuss matters related to its members without the signed consent of those involved, authorizing the disclosure of information related to the dealings between the member and Wings.

      When Wings receives complaints, such as the one made by ***************************** Wings researches the matter and attempts to work with the individual to come to a resolution that is mutually acceptable.Unfortunately, a mutually acceptable resolution is not always possible, and while Wings always works to do what is fair for individual members, it must balance that effort with doing what is right for the broader membership of the organization.

      Please let us know if you need anything further from us and we will respond to the extent permitted by applicable law.

      Customer Answer

      Date: 07/17/2024

       I am rejecting this response because: Wings closed all of my accounts for complaining about them. I have loan with them that I have to finish paying off. They are not allowing me to come to any branches to pay my loan installments. They said they will trespass me if I come on the property. They also also taking away my phone privileges. So I wont be able to make my car payment by phone or in person. They are closing my checking account so I wont be able to make my wings car payment with a wings check. This is after 2 decades of banking with them. Now they are making it next to impossible to pay off a car loan and I only have about 14 months left. All of my payments are current. This is how they will treat you. You cannot speak up about unfair overdraft fees or they will ban you from their bank and remove all options for repaying a loan. I do not recommend this CU. 


      Business Response

      Date: 07/29/2024

      Wings researched the complaint and provided a direct response to complainant.

    Wings Credit Union is NOT a BBB Accredited Business.

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