ComplaintsforWings Financial

• Initial Complaint

  07/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The Credit ********** Services at Wings Finical Credit Union are incompetent, predatory and manipulative. I disputed a charge in April of 2022 in the amount of $120.15, where the purchased item was never received. I was not contacted about said dispute until June of 2022 and was just told that because of cardholder services not receiving some kind snail mail correspondence that they have reversed the charge in favor of the thieving vendor who never delivered the product. (Reference #*********) Their process of incompetence is seemingly used to infuriate its customers. They victim blame and behave as though they are the vendors credit card, no the customers.

  Business response

  08/30/2022

  Good morning, ******,

   

  We called and spoke with our member regarding this complaint.

  
  Please let me know if theres anything further on this.

   

  Thank you,

   

  *************************

  Corporate Counsel

   

  Wings Financial Credit Union | ********************************************************************************

  Tel ************

• Initial Complaint

  07/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I broke my leg and ordered something through doordash that was linked to my paypal account which was unknowingly linked to my wings account. It made my bank account negative and I recieved what thought was an overdraft fee, several of them because paypal continually tried to charge my account. The employees were very rude and short with me and did not help me realize that it was a reoccuring ach payment from paypal and would continue. Even though I tried to resolve it, these financial professionals did not show me the courtesy or the patience to help me figure out what was really happening to my bank account. After trying to resolve it the same 15 dollar sandwich through paypal continued to incur overdraft fees which they would not reverse and I was required to pay. Had the employees shown me enough patience and courtesy as a customer I could have figured out my problem and stopped myself from paying $176 dollars more for a $15 sandwich. You shouldn't be in the financial business if your not willing to help people with their financial questions. I would like my $176 dollars returned to me.

  Business response

  08/04/2022

  Good afternoon, ********************, 
  
  Weve reached out to ******************** directly and discussed the complaint with him. 
  
  Thank you, 
  
  *************************
  Corporate Counsel
  

  
  

• Initial Complaint

  06/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Wings allows you to change your address online. When you do so, it does not change your mailing address, which it does not mention.They charged fees for 2-years because they sent mail to an old address, even though there was no way to know that the address was not changed. They refused to refund the full amount.

  Business response

  06/22/2022

  Hello, ********************, 
  
  Thank you for forwarding Mr. ******** complaint. Wings will be reaching out to ****************** directly to resolve the situation. 
  
  Please let us know if you need anything further. 
  
  Sincerely, 
  
  
  *************************
  Corporate Counsel
  
  Wings Financial Credit Union | ************************************************************************** 55124 
  Tel ************
   
  
  This message, together with any attachments, is intended only for the use of the individual or entity to which it is addressed and may contain information that is legally privileged, confidential and exempt from disclosure. If you are not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this message or any attachment, is strictly prohibited. If you have received this message in error, please notify the sender or Wings Financial Credit Union immediately by telephone or return E-mail and delete this message, along with any attachments, from your computer. Thank you. 
  

  
  

• Initial Complaint

  06/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I filed a charge dispute with my Bank, Wings Financial Credit Union, over an erroneous charge to my account from Lyft . Wings. I did not not authorize Lyft to charge my account, the charges were to be paid by ********* Airlines, whose information was on the Lyft website. As a Lyft customer, my payment information is required on the Lyft website to qualify as a customer, however the 3rd. Party billing was input but ignored. I made at least a dozen attempts to communicate this error with Lyft, all proving unsuccessful. I notified Wings of the situation, filing a dispute of the charges, but instead of my Financial institution investigating my complaint, I have been told to communicate on my own concerning the fraudulent transaction.

  Business response

  06/13/2022

  Thank you for forwarding Ms. ******** complaint. Wings will be reaching out to ****************** directly to resolve the situation.

   

  Sincerely,

   

  *************************

  Corporate Counsel

  Customer response

  06/15/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  03/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Unfortunately, my checking account has been in the negative but I resolved the balance by having direct deposit to reduce balance owed, and ultimately paid off the balance when I received notification that my account was closed. Wings FCU decided to not only close my checking account, they subsequently closed my credit card and left my savings open with limitations/restrictions and reported the negative balance (that I already paid) on my chex-systems report. I was disappointed to see that they didn't allow me time to take care of the balance before reporting the account.I inquired about having the checking account and credit card restored but I was advised that another credit inquiry would be initiated to continue with account re-opening and it was out of "normal" policy that this request would be approved. Eventually, the request to re-open my checking account/credit card has been denied. I was under the impression it was under a case-by-case basis depending on a customer's situation as I've explained what was going on.In addition, I am unable to view my savings account online and would only be allowed to deposit via mail or branch. This is causing extra steps for me to fund my savings account.

  Business response

  03/25/2022

  Weve looked into the above complaint and well be reaching out to our member with an explanation of our process and the reasoning for our decision. 
  
  Please let me know if you need anything else from me. 
  
  *************************
  Corporate Counsel
  
  Wings Financial Credit Union | ************************************************************************** 55124 
  Tel ************
  

  
  

  Customer response

  03/30/2022

   I am rejecting this response because: Wings FCU has not made any attempt to contact me regarding my concerns without resolution. However, Wings FCU policies position customer's in a negative direction. In addition, their business practices create additional hardship to customer's when restricting customer account(s) from doing basic tasks. The credit union doesn't allow customer's in restriction status to deposit via mobile app, but must visit a branch or mail-in-deposits. It's very disappointing to experience this kind of treatment when customer's are going through such hardship that they're not willing to work with their clients to place them back in a positive position.
  
  
  

  Business response

  04/01/2022

  Good afternoon, Ashley, 
  
  ************** has been contacted and given an explanation of our process and the reasoning for our decision. 
  
  Thank you, 
  
  *************************
  Corporate Counsel
  
  Wings Financial Credit Union | ************************************************************************** 55124 
  Tel ************
  

  
  

  Customer response

  04/01/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unsatisfactory to me. However, I have decided to move forward. Wings FCU doesn't set up their customers for success. Stands by their policy regardless what customer's *** be going through.

• Initial Complaint

  12/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been dealing with Wings credit Union for going on 2 weeks regarding missing Unemployment benefits being processed into my account, I have been recieving benefits for over a year and recently got married and had to change my last name, as soon as that was processed my unemployment benefits and paychecks stopped being deposited, I have contacted my employer and also Unemployment they have both said that they have sent it ti be direct deposit and Wings is holding it due to my maiden name on the benefits and check being different from the name on my account, I have spoke to so many people saying it was going to be depoisted and I have yet to see it, Today was my breaking point I have been on the phone for over 2 hours to be spoken to very non professional by a banker named **** Spanskey, I have been waiting for a call back from ******************************* as well and I have yet to get in contact with anyone, When **** Spanskey finally answsered my call she stqated that she was working on the situation and hung up on me. I just want the money that is rightfully mine and not have them hold it due to a name change when. I have done everything they needed me to do. I want this figured out ASAP before I consider taking legal action.

  Business response

  01/20/2022

  Good morning, ********************, 
  
  Our General Counsel, ***********************, forwarded me the above referenced complaint. Ive looked into the issue and contacted **************** directly to have it resolved.  
  
  Please let me know if theres anything else I need to do on your end? We have replied directly to our member, so dont want the complaint to reflect unanswered.
  
  I apologize for the delay, Im new to Wings and I just took over complaints. 
  
  Thank you, 
  
  *************************
  Corporate Counsel
  
  Wings Financial Credit Union | ******************************************************************************************* 
  Tel ************
  

  
  

• Initial Complaint

  09/27/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I use my credit card at Wings and pay it off every month. I used it in the beginning of May 2021 for the amount of 106.31. When I went to pay it off my card was maxed with charges. I reported the fraud and was told I would receive a letter I needed to reply to in 15 days. Never received it. Called again and was told it didnt go out, they would send it. Never received it. Called again and asked for a supervisor. Was told the fraud case was opened and closed on the same day, TWICE! Asked for fraud supervisor. Very apologetic and they assigned a fraud specialist to me. Her name is Joanne at 888-918-7341, ext *******. Since August 13th 2021 I have not heard from her. My credit score keeps going lower as they report me for not paying my credit card. My credit score was over 800 before this started. When I call I sit on hold for, today 50 minutes only to be transferred to her ext. and no one answers. Please help if you can or direct me to the correct Resource to file this complaint.

  Business response

  09/29/2021

  Due to financial privacy rights, we will be responding directly to the member.

  Customer response

  09/30/2021

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 15903455, and find that this resolution is satisfactory to me.As long as they contact me within 48 hours. Its been 5 months already.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩