Complaints

• Initial Complaint

  12/22/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am filing a formal complaint about the discriminatory and unprofessional treatment I received from my deans and faculty members during my second-to-last quarter of nursing school. This treatment impacted my academic progress and well-being. In the prior quarter, I suffered a miscarriage, which significantly affected my health. Despite the schools knowledge, I was mistreated and unsupported. I had already failed two classes due to personal issues, but after an appeal, I was allowed to continue. During the quarter I was academically withdrawn, I struggled with hyperemesis gravidarum and was placed on light duty by my OB. I informed the school and submitted documentation. Despite this, I missed clinicals due to my illness. One instructor, who had previously exhibited unprofessional behavior, warned me that missing clinicals would lead to failure, despite my illness. When I submitted my documentation and contacted Title IX, my situation worsened. I was called to a meeting with my ****, which quickly turned into an interrogation about my grades. The **** dismissed my concerns, told me to get over it, and said contacting Title IX looked bad. From then on, I faced hostility from both faculty and deans. I failed a course by 0.2% at the end of the quarter. I appealed my grade based on my health issues. The **** refused to review my exam. A classmate in the same boat successfully appealed and had her score adjusted, but my appeal was denied. I filed multiple complaints with Title IX, leading to an internal investigation with no findings, and I was academically withdrawn. I was told ** have to start over if I returned. The **** also refused to sign my application to challenge the FL LPN exam, despite my eligibility. This has left me with over 40k in student debt and useless credits. These events have caused emotional distress and financial hardship. I feel discriminated against and unjustly treated, particularly as a student facing health issues during pregnancy.

  Business response

  12/30/2024

  Thank you for sharing feedback regarding your student experience. The university understands you are dissatisfied after following the academic appeal process. However, please know the university took the proper steps as outlined in the university catalog to diligently review and evaluate the situation and make a determination. The procedures were followed and applied equitably to your circumstances.
  
  We are particularly concerned about your statements regarding discrimination.Rasmussen University is committed to its diversity, equity, and inclusion purpose statement of promoting diversity awareness; respect for multiple perspectives, equity for all students, staff, and faculty; and inclusion among all stakeholders in and out of the classrooms. The Campus Executive Director will send you the *** Form which will allow the University to gather additional information and thoroughly investigate and respond to your claims of discrimination. To better understand your claims, it is important the Campus Executive Director hears from you directly. 

  Customer response

  01/05/2025

   I am rejecting this response because:
  
  I have already attempted an investigation through contact with Title IX, and the committee whom decided my circumstances were not extenuating also decided that the deans telling me contacting Title IX made me look bad and that I wont get whatever I want because I was pregnant, and allowing another student I was in direct contact with to appeal and earn enough points to allow her to pass the same course I was in; then not even allowing me to meet in-person, or have a review of my exam (which the other student was definitely allowed, I have text message proof), or allow me an appeal of an invalid exam question that wouldve given me the same advantage as the other student to continue in the program, which very much shows favoritism. This caused undue stress on my pregnancy at the time. I was on complete light duty by my OBGYN and the school was aware. I also had documentation of the hyperemesis I experienced throughout the whole quarter. Not to mention, I had experienced a spontaneous miscarriage less than 6 months prior to this event, which was a traumatic event that one does not simply get over, as the **** had said to me (literally told me get over it when discussing how my depression/feeling isolated/helpless was affecting my grades previously). I believe an external investigation of this event should be performed. I had contacted the campus executive director when I was seeking resources shortly after I made my first appeal and received no help. 

• Initial Complaint

  11/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was approved to go on medical leave with my pregnancy in 2018 due to complications in my pregnancy. Back story:I started my classes and 2 weeks after classes started I had a medical emergency and had to take medical leave due to my pregnancy. Rasmussen approved it and when I tried to return to school after I had my baby, they said I owed $1,900 because it wasnt approved!!!!!! I check my netlet account and HOW AM I 24K in DEBT AND I DONT EVEN HAVE MY ASSOCIATES???!!!!! This should be illegal!!!!!

  Business response

  12/04/2024

  Thank you for submitting your feedback. Your concern was escalated to the Campus Executive Director who has attempted to reach out to you to discuss the account, provide clarity on how tuition and fees were billed, record of attendance, and any applicable loans, grants and excess funds disbursed. It is important you reach back out to the Campus Executive Director to better understand the activities that led up to your individual circumstances. 

• Initial Complaint

  10/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  At first denying my appeal due to a medical reason. Once overload a step above and you win, youre treated like dirt!

  Business response

  10/30/2024

  Your feedback is important to us. Our records indicate the academic appeals process was followed in accordance with university policy and procedure. Your campus officials including the **** of Nursing met with you to discuss your options for moving forward in the program. If you feel your student experience was less than positive, you are encouraged to reach out to the Campus Executive Director. 

   

• Initial Complaint

  09/26/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I feel as Rasmussen is doing some illegal they are taking people money and and going up on there rates after you have enroll

  Business response

  10/01/2024

  Rasmussen University takes your concerns seriously and would like to gather more information on the activities you consider illegal. Please reach out to the ************************************************* to provide greater details. Please review the email you received on August 23, 2024 outlining any upcoming changes to tuition and fees for the Fall term. This email outlines the rationale and timeline for these changes.

  Customer response

  10/03/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. only if I can really get in touch with someone I have made many attempt to talk too someone but no luck **********

• Initial Complaint

  08/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I want to report a complain about rasmussen special the one located in ***** /*****************'m talking for my self and I think if you start investigate this school the entire school /student would have something to say about the school that is how bad that school was when I attended. I think it's 's a scam they need to shut down, because what they doing is not good specially for us immigrant coming to have a better life taking our money without offering nothing when you complaining about a bad teacher a teacher who is not teaching you the way it supposed to teach you they rather let the good teacher go and keep the bad one because it's helping them scamming they students make all of them repeat the class over and over for 3 quarters. A class like pathophysiology that are so expensive ***** something dollars every quarter or what a refund for the beings at this school and they need to be out of service because they treat people too badly they lied. The 2000 words isn't enough for me to complain about rasmussen. They make me sick having anxiety and depression have to go for therapy, I still can get over it to see all that effort it's for nothing my money, my time, everything I want to achieve i am still can't finish school because of them they make me hate school I thought everywhere if I go somewhere else will or do the same that's a scary I am, I am traumatized. There's no communication at all before I withdraw the i trying to talk to everybody teachers, director, ************. The grading are not fair, it counts only on the exams, the quizzes, and the assignments didn't count on the courses total grades, teaching no good. It just a chaotic this campus. Now i would like to attached some of the texts, email messages between me and them i got many but there's no space:Hello,*** I am sending this email to you to make sure that I have well-explained, I schitching off school /drop out from rasmussen university because firstly I am not doing patho 3rd times, 2nd with the..

  Business response

  08/13/2024

  Thank you for the feedback regarding your experience as a student at Rasmussen University. Throughout the University's 124-year history we have been focused on academic excellence to ensure students receive a quality education balanced with helpful academic support services to strengthen success.It is important students understand academic policies such as grading scales and exam thresholds as it pertains to their responsibility as learners. Those and other academic policies can be found in the university catalog *************************************************************************. The university offers an official grievance procedure that you may consider as outlined in the university catalog. ******************************************************************************* Campus Executive Director is responsible for further investigation of your complaint and issuing a response within 10 business days for receipt of your written grievance. 

  Customer response

  08/13/2024

   I am rejecting this response because: is too late for a grievance, i don't have no more time and energy going back in fourth with rasmussen. Like I said I need a refund that's all. 
  
  
  

  Business response

  08/16/2024

  It is especially important that you follow the official grievance procedure outlined in the university catalog. This will allow the university to review and investigate your claims under the impartial procedure of grievance and fully respond to your request for resolution. The university grievance policy and procedure can be found in the Rasmussen University catalog  *************************************************************************.

• Initial Complaint

  06/17/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Rasmussen University has demonstrated a lack of ethical behavior towards its students. They display unfairness and prejudice in their actions. One major issue is their refusal to allow students to retake exams, even though this policy is not clearly stated in the student handbook. Furthermore, the exams themselves contain incorrect answers, leaving students confused and without proper guidance. When students try to address these concerns, they are met with ignorance and their voices go unheard. Additionally, some professors neglect to provide necessary study materials, such as PowerPoint presentations, in the classroom. An incident involving a professor incorrectly providing a temperature for a simulation and dismissing it as dyslexia is particularly offensive, especially for students like myself who have learning disabilities. Rasmussen University also has an alarmingly low passing rate in each class, and unfortunately, there is a lack of support available for struggling students.

  Business response

  06/21/2024

  Thank you for submitting your concerns. Your feedback is important to us. The Campus Executive Director has been in contact with you to gather more information and address the concerns stated in your initial outreach. Rasmussen University is committed to its diversity, equity and inclusion purpose statement of promoting diversity awareness; respect for multiple perspectives, equity for all students, staff and faculty; and inclusion among all College stakeholders in and out of the classrooms.Therefore, we prohibit and have zero tolerance for all forms of discrimination and harassment. Please complete the Diversity, Equity and Inclusion Student Concern Report Form located on the student portal and a member of our team will be in touch with you to discuss your experience and investigate your claims. 

• Initial Complaint

  06/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have been in enrolled in the *** program for the past few months.I am recently faced with a challenge, this complaint is in regards to the lack of response to my inquiries and what appears to be deliberate failure to address my academic performance fairly. I also must express my distress regarding what I perceive as biased grading practices. I feel as if they are purposely failing their students so that the school can earn more money, the school is so expensive to attend and has no accreditation so transferring is not much of an option. I have reached out via email and personal phones to multiple school officials, with no response. During these last few weeks of the quarter I suffered a miscarriage which affected me both physically and mentally, I tried to explain to the teacher that I was going through a sensitive situation ,but of course they don't care. I am faced with being dismissed from the program over not even a whole point . I don't think that's fair given my circumstances. These Nurses that's running the school knows how negatively stressful events such as mine can impact ones ability to focus. I want a fair chance at moving forward. I want a reassessment of my final grade.

  Business response

  06/21/2024

  Your concern is important to us. Our records show that you have been in contact with the Campus Executive Director regarding your concern. They have provided you with the information and necessary next steps to address the concerns which include filing a final grade appeal. Rasmussen University is committed to ensuring our students feel heard and their personal situations are acknowledged. For more information regarding Rasmussen University accreditation, or accreditation of the Professional Nursing Associate degree program for the Illinois campuses, please consult the Rasmussen University catalog or your enrollment agreement. 

• Initial Complaint

  05/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This facility is not what it seems it should be investigated and believe me I will do every power that it does. Noone ever there to answer your questions . No one ever gets back to you on anything regarding anything. This school a scam you go into it the advisor tell you what you want to hear and that it just to get your money. They up there prices but there education isn't worth there prices not to mention they have you buy books online wise just so the teachers don't even use what in the books. Do your self a favor don't do any online classes here with them of any sort . Honestly there not even worth it there not accredited in most states.

  Business response

  05/13/2024

  Thanks for your feedback. Your experience is important to us. Our records show that there were a number of events that led to confusion regarding your course schedule. We recognize the cause of the confusion,and the Campus Executive Director has been in touch with you to resolve the issue. Rasmussen University has a 124-year legacy of successfully serving students and committed to continuous improvement. Should you have additional needs, please reach out to the ****** of ******* Affairs or the Campus Executive Director. 

• Initial Complaint

  03/04/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  It brings me great sadness that I must submit this complaint, because staff had treated me with kindness & helped me every step of the way. I really enjoyed my time here. I would have reviewed them with nothing but positivity if it werent for the ridiculous sum of money I am obligated to pay them due to misunderstandings, mistakes, delays, & no fault of my own. I was to start classes & saw that my financial aid had not covered any of my owed balance in the portal yet & had an alert. I was reassured that financial aid had just not went through yet, but wouldso I started. Daily, Id log in to see that I owed this school over $3,700. I called with concerns again. This time I was told that it was because I, somewhere along the line, merely clicked self pay by accident & they needed new forms from me & not to worry. Great, I did them. Then one day the portal said that my financial aid [was] reviewed & I had the same balance owed! I called upset & explained I cannot pay this. My husband just lost his job. They explained that upon further investigation I attended another school too close to the quarter I applied there. Financial aid would not be covering anything until next quarter. Understand that I like this school, but would [not] have attended had I known this/anyone made me aware of this. When I applied I told them when I left my last school, they even reviewed my transcripts. I had no choice but to set up a payment plan. I was told I was approved for $100 a month payment plan. One day I tried to make my second payment & the option in the portal was just gone. I then got a call from their collections department. They rudely interrupted me stating, $100 is not enough. The lowest payment we will be able to take is $300 a month. I was horrified. Over $3700 for 2 classes that I would not have attended had I known financial aid wasnt going to cover. I cant afford this. This will hit & destroy my credit which has never had a negative **** against it. I am broken.

  Business response

  03/07/2024

  Your student experience is important to us. Our records indicate that you have been in touch with the Campus Executive Director who is working with you to address concerns related to your student account and the enrollment cycle. 

  Customer response

  03/07/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  02/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  ****, the **** of the Aurora campus, faces a troubling situation with her daughter, who is enrolled in the nursing program. The daughter's behavior of boasting about her status as the ****** child and using the resources available to her due to this connection creates a conflict of interest. This can lead to unethical behavior, as it shows favoritism and unfairly advantages her over other students.The daughter's bragging about her privileged position can create tension among her peers, who may feel that she is receiving special treatment or opportunities that they are not. This can disrupt the learning environment and breed resentment within the student body.Moreover, the daughter's access to better resources due to her connection to the **** could potentially lead to cheating. For example, she may have inside information about exams or assignments, or receive preferential treatment when it comes to grades or evaluations. This not only undermines the integrity of the educational institution but also devalues the hard work and dedication of other students who do not have the same advantages.In order to maintain a fair and equitable learning environment, it is crucial for **** to address the situation with her daughter and ensure that all students are treated equally and given the same opportunities to succeed. This may involve setting clear guidelines and boundaries to prevent any conflicts of interest or unethical behavior from occurring.

  Business response

  03/07/2024

  Thank you for submitting your concerns. Rasmussen University is committed to providing learning opportunities in an environment of mutual respect in an unbiased atmosphere. The Campus Executive Director has been notified and is working closely with the appropriate individuals to investigate your claims and address any findings should they arise. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩