ComplaintsforYelloh
Food Delivery
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Complaint Details
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Initial Complaint
07/08/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Several times now my ddelivery date has been changed. Encouring lack of food supply.Business response
07/09/2024
Thank you for bringing this to our attention. To ensure that the customer's order is delivered in a timely fashion, we have converted the order to arrive via *** shipping around July 18th.Customer response
07/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please allow me a short period of time to update my credit card payment. And insure my order is correct. Your app continues to add multiple of the same items on my orders.Initial Complaint
05/06/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Placed frozen food order #********* with YELLOH on 4/9/24. Order was only made based on the sale of $25.00 off with $150. purchase. Order was placed meeting the $150. All items were in stock. Delivery was scheduled for 4/26. Without notice, delivery was made 4/24. The driver said he did not have item #*** ($19.99). Was not charged for the out of stock item. The driver looked at his electronic device & confirmed the order still received the $25 off. I asked the driver if he was sure & told him only wanted the order if it had the $25. off. He said he was sure.After accepting the order and after driver left, discovered item #*** was also missing. This item was paid for ($16.49).Also, item #*** was the wrong item received ($9.99).The next day, received invoice #********* by email. Invoice showed a sale discount of $13.16, not the $25.00. Invoice also charged $16.49 for the missing item #*** Invoice did not charge for the out of stock item.Yelloh no longer has customer phone **********************. No way to contact by phone. Yelloh does not respond to the contact link for order problems. In summary, Yelloh owes $16.49 for missing item #*** $11.84 ($25.00- $13.16) for the sale since order placed met the $150 minimum requirement $9.99 for wrong item delivered (ordered item ***)These amounts are requested to be credited to the method of payment credit card.Business response
05/06/2024
Thank you for bringing this to our attention. We have submitted a refund request in the amount of $28.33 for the issues mentioned by this customer.Customer response
05/09/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Refund was received 5/9/24.Initial Complaint
05/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Similar to other issues with yelloh from other customers. Their policy leaves a lot to be desired. They do not have a customer ********************** phone line. I can see why. When placing an order for morning delivery all of a sudden changed to 12 noon to 6 pm. Not sure how much longer they will stay in business. To begin with their prices are no bargain, then add the delivery charge plus tax. Very disappointed with their lack of communication except by email, slow response to changes request.Business response
05/06/2024
We appreciate you letting us know about the change in time windows for your delivery. We have shared this with our team to ensure they are aware.
Online purchases of $69.99 or more receive free delivery, and orders under $69.99 have a $3.99 delivery fee. $69.99 is based on the total order amount after all other discounts and coupons have been applied.
Initial Complaint
04/24/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Cancelled being a customer after last order came with torn pretzel.bag. $119 order. Now they say can't find me in system. I even gave them an older order #*********. ********************* ************************************************************ ************Business response
04/25/2024
Thank you for bringing this matter to our attention. Due to the customer's request to delete their information in all of our systems made on April 16, 2024, we were unable to locate their account information. In the absence of access to the customer account, we have collaborated with our banking department to initiate a refund of $12.99, which should reflect in the customer's account within 5 yo 7 business days, subject to their financial institution's processing timelines.Initial Complaint
03/21/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered six items from yelloh and paid the $19.99 shipping charge. I only received four of the six items. They told me the two items were out of stock, and when they came back in stock I could re order them and would have to pay $19.99 shipping charge again. So for the six items I ordered, I will have to pay $40.00 shipping.This is not good business practice.......Business response
03/22/2024
Thank you for bringing this issue to our attention. We spoke with this customer on March 20th and advised him that our system does not have capability to create out of stock orders for our direct ship only customers. We explained that we are only able to generate a new order, which would have the appropriate shipping charges, as required by our system.Initial Complaint
03/19/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I also have had my credit card charged for a delivery that was never received. Date was Feb. 5, 2024. I have tried to resolve this with the credit card company with no luck. I emailed Yelloh and when I finally got a response they replied the company will take care of the refund process directly with the card company. They send a company generated receipt to Chase Freedom and the dispute was denied with no proof of delivery. Invoice # **********. I have been a customer of ****** for years. It is sad that this new company has tarnished their reputation.Business response
03/22/2024
Thank you for making us aware of this issue. We apologize regarding the order not being received. We have submitted a refund for the order value back to the customer's form of payment. Please allow 5-7 business days for the funds to appear in the customer's account, as this will depend on the financial institutions credit processing timeline.Customer response
03/26/2024
I am rejecting this response because:
I would be very happy to accept the response.accept this is the response they gave me when I originally contacted them and my credit card was not given a credit. I would like a copy of the information they are sending the credit card company as proof, not a copy of the bill they generated.Business response
03/29/2024
We sincerely apologize for the delay in processing the request. We have resubmitted the refund request to our banking department. Unfortunately, there is no documentation that we are able to provide regarding the refund transaction. We are very sorry that we are limited by our system's inability to produce the requested documentation.Customer response
04/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I have received notice from my credit card company that they have reviewed my dispute in my favor and will credit my account. Thank you for all your help.
Initial Complaint
03/08/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered frozen food from the Yelloh company February 29 and have never received my food although my card has been charged. I have a confirmation on February 26 that they received my order but I have never gotten the food. I have tried all day today to get through to somebody and twice I have scheduled a time for a callback and nobody has called me back. Even though my time was scheduled.Business response
03/11/2024
Thank you for making us aware of this issue. We have reviewed your account but have not been able to locate the order you are referencing. If you could please provide us with the order number stated in the confirmation email you received, we can further investigate this for you.Customer response
03/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.The business wanted to know my order number on my confirmation email. I received the confirmation email on February 26 and the order number is 290433479.
Initial Complaint
02/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
We have tried twice to cancel our accounts with Yelloh and the company has not yet canceled the account. There are no payments due on the account.On February ******* we spoke with two drivers who came to our house. We explained that we were canceling the account and chose not to deal with a company that can not be contacted. On February 27 2024 a driver came to our house again.We would like our account canceled and for Yelloh to no longer send drivers to our home!Business response
03/04/2024
Thank you for making us aware of this issue. We apologize for the experience after requesting to no longer have service. We can confirm that your information has been removed from our accounts as well as directly with our field teams.Customer response
03/06/2024
I am rejecting this response because:
On March 4 2024 the date the company responded I received a text from ***** thanking me for joining Yelloh!Business response
03/06/2024
Based off the information provided by the customer in the ********************** information we can confirm that no account is pulling from this information. If there is an alternative phone number the customer used previously or signed up with then it is possible to receive text messages. However, we are only able to check with information that has been provided.Initial Complaint
02/28/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Delivery problems. I had placed an order online for products to be delivered on 02.23.24 between 9 and 12 am. I waited until 2 pm and then left a detailed note along with the provided delivery bag stating I needed to leave and run errands. I also submitted a chat message as well as customer ********************** form questioning the status of my order I did not receive a response to either. I also tried to find a phone number to contact in person. I could not find a number. On Monday, 02.26.24, I checked status of order on line and I was to update delivery date. I updated it to be today, 02.28.24 between 9 am and 12 pm.Today I checked the status of delivery online. The delivery date has now been changed to 03.01.24.This is not the first time this has happened. This company, Yelloh, was previously Schwans Sales. I have been a customer of ********************/********************** since 1969. In fact, my husband was a ******** route man(sales and delivery in person) for 12 years. I am very frustrated with how the company is now operating. I like the product, but I expect the product to be delivered as scheduled. I have had no contact or response to this issue. Thank you.Business response
03/04/2024
Thank you for alerting us to this issue. We apologize for the delay in the delivery and show this order was delivered on 3/1/24. We have sent feedback to the leadership in that area for reschedules and delivery.Customer response
03/07/2024
I am rejecting this response because:
Yes, the order was finally delivered on March 1, 2024. The response does not address the issues for delayed delivery and reason for not notifying me for change of dates except me checking the website. I had left a note on the door for the delivery person (March 1st) expressing the same issues as stated in my complaint and asked what is going on with Yelloh service. The note was taken, but no explanation left for me addressing the issues. I am sure the delivery person is merely doing his job of delivering and the problem is not him but with how Yelloh is not running the business. As stated in the original complanint, since the name has changed to Yelloh, there has been inconsistencies of delivery dates and lack of product. Poor customer ********************** leads to loss of customers!!! AVOIDING THE ISSUES DOES NOT SOLVE THE PROBLEM.Business response
03/11/2024
We are very sorry for the continued disruptions to your service. We have sent a message over to local management to have this addressed. We have also added a $25 credit to your account for your experience. The credit will be available as of tomorrow and expires in 60 days.Customer response
03/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
02/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My order was delivered on 1/26/2024. Upon receiving it, there was a missing product that was paid for and another product that had a tear in the bag and resulting freezer burn, so not edible and we threw it out. The credit I was promised was $39.84 to my credit card for the two products. I have not received the credit and do not get a response to my inquiry about it. You can only reach Yelloh *** by email to customer **********************. Their response time is days or weeks to never. I just want the $39.84 credited to my credit card.Business response
03/04/2024
Thank you for making us aware of this issue. We apologize regarding the products received. On 2/26/24 we responded with a credit to the customer's ********************** account for the amount missing. We again responded when the customer submitted another form on 2/27/24 alerting that we had credited the customer's account with a coupon that could be redeemed on a future order for the value the customer reported. We are not responding to the form submitted on 3/4/24 due to speaking through the BBB. We are removing the credits from the customer's account and instead refunding the value back to the customer's form of payment. Please allow 5-7 business days for the funds to appear in the customer's account, as this will depend on the financial institutions credit processing timeline.Customer response
03/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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Customer Complaints Summary
144 total complaints in the last 3 years.
99 complaints closed in the last 12 months.