ComplaintsforYelloh

Food Delivery

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Initial Complaint
03/07/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Scheduled delivery (confirmed on afternoon of scheduled delivery) that did not arrive. Then without notice delivery changed to 30 days later. After approximately 3 hours of phone conversations to try and get an answer, as to why, we still dont have an answer. I simply want an answer to that question.
Business response
03/08/2022
We are in receipt of your correspondence dated March 7th, regarding the above-referenced matter. We are aware of this incident and have taken the appropriate action to address it directly with our customer and have resolved the issue in an amicable fashion. The customer has chosen to be removed from their route. Based on this, no further action is necessary by your agency. Should you have any questions, please feel free to contact us at 1-888-SCHWANS.

Thank you,

***********************
Schwans Corporate Consumer Care
Order today at schwans.com

Customer response
03/08/2022
I am rejecting this response because:
A very simple solution is being requested and not being addressed. Let me reiterate the question that I would like Schwans to answer. Why was the delivery scheduled for January 27th 2022 missed? I was very specific on my request which was made during separate phone calls. Trying to get the answer directly from them was impossible. On two separate phone calls I requested a call back from someone at the corporate headquarters level. No one ever returned my call! I strongly reject their claim that they resolved this with me, that is FALSE! I am still open to speaking with someone in the corporate (?) headquarters level. My phone is always on and would appreciate having a reasonable conversation about my complaint.
I have spent well over two hours on the phone with customer ********************** trying to resolve this issue. My time is very important to me and I feel as if it has been wasted trying to get one simple answer.
Schwans needs to do better than their canned response.

Business response
11/02/2022
We were able to connect with the customer and ensure the original issue of the Delivery Issue was taken care of and offered another chance to try our new Digital Service! The customer decided to give us another try and we are so excited to have them back!

Thank you,
*****
Initial Complaint
03/07/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Spam emails
Business response
03/08/2022
We are in receipt of your correspondence regarding the above-referenced matter. We are unable to move forward due to the customers request to having no contact with Schwans Home Delivery and not given proper information. Based on this, no further action is necessary by your agency. Should you have any questions, please feel free to contact us at 1-888-SCHWANS.

Thank you,

***********************
Schwans Corporate Consumer Care
Order today at schwans.com
Initial Complaint
01/10/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have requested many times that my account be DELETED but Schwan’s Home Delivery has not done it I have called emailed and chatted They keep telling me they did it but it’s been two weeks and I can still log into my account which means that it’s still open Please help DELETE my account !!! My account information is below phone ************ *** **** ****** ** ****** *******
Business response
01/11/2022
We are in receipt of your correspondence dated January 11th, regarding the above-referenced matter. We are aware of this incident and have taken the appropriate action to address it directly with our customer and have resolved the issue in an amicable fashion. He is no longer on a route and have removed is username from the account. Based on this, no further action is necessary by your agency. Should you have any questions, please feel free to contact us at 1-888-SCHWANS. Thank you

Sara Maronde
Schwan’s Corporate Consumer Care Order today at schwans.com
Initial Complaint
01/07/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Customer indicates that on three separate occasions in recent months (every two weeks), he has placed orders by phone *************) for delivery. Says each time he&#**;s initially told order is "on truck," in process, etc., only to be told later same day that items are "out of stock" and order is never fulfilled.Indicates this happened most recently on 1/6/22.
Business response
11/23/2022
Hello ******,
Great news! We were able to connect with the customer and resolve the original issue they had with their delivery!
We were able to successfully help them with another order and make sure all will go well with our field team.

Thank you,
*****

***********************
Director Consumer Care
Cell: **************
Shop at www.schwans.com
Initial Complaint
12/27/2021
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I placed an order for Christmas dinner on December 11th 2021 and was asked to pick a delivery date. I chose December 22, 2021. I received an email on December 22 stating that the product I ordered would not be delivered by that date. I called and requested the order be cancelled. I was told it couldn't be cancelled and no one knew when it would be delivered. They have no email to contact them. I received another email today December 27th which stated they still didn't know when the order would be delivered. I then went to their website and chatted with Aaya C who said well we will try to cancel but I cannot tell you when it will be delivered or if we can cancel the order. I want the order cancelled. As that was to be my Christmas dinner I was forced to shop during the middle of a Covid surge in my area 2 days before Christmas. I want my order cancelled by Schwan's. I will never order from them again so I do not want a credit for next time. I want my order cancelled.
Business response
01/04/2022
We are in receipt of your correspondence regarding the above-referenced matter. We are aware of this incident and have taken the appropriate action to address it directly with our customer and have resolved the issue in an amicable fashion. The order she requested to be cancelled has been and will not be charged. Based on this, no further action is necessary by your agency. Should you have any questions, please feel free to contact us at 1-888-SCHWANS.

Thank you

Sara Maronde
Schwan’s Consumer Care
Order today at schwans.com

Customer response
01/04/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 16403391, and find that this resolution is satisfactory to me.
Initial Complaint
12/23/2021
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Made a christmas order for 170 dollars in november confirmed order 3 times prior to sceduled delivery on 23rd of december. Come December 23rd driver cancelled order without any explanation or showing up for delivery ruining my family's christmas. Upon contacting customer service was offered 15 dollars for the inconvenience of not having christmas dinner totally unacceptable as the entire burden is on this company and driver for both confirming multiple times it would be here without a issue.
Business response
11/15/2022
Hi ******,

We have attempted to make contact with this customer via phone and email.
We have not received a response yet, but will continue to monitor so we can make it right!

Thank you,
*****
Initial Complaint
10/14/2021
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Bad customer ********************** drivers do not respect not given products taking money not leaving the products driving past peoples houses not stopping and Cancel orders. And get attitude with Driver getting attitude with customers
Business response
10/20/2021
Cease and desist has been sent to customer on 10/11/2021. All communications must be in writing to ******** Home Delivery, **************************** ******************************************. Do not place orders or place on route.

Thank you!

***********************
Schwans Consumer Care
Order today at schwans.com
Initial Complaint
10/04/2021
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Placed order online to be delivered to my residence. When I was placing said order, I was given a range of service dates (and time slots). I made my selection, and placed order. I have had my order "rescheduled"(NOT by me, I want to point out), with not being contacted to be informed. This has now happened twice, with the same order. All I keep getting from this (shady) "business", is that they will deliver my order whenever they feel like it. Unacceptable!
Business response
10/11/2021
We are in receipt of your correspondence dated 10/4, regarding the above-referenced matter. We are aware of this incident and have taken the appropriate action to address it directly with our customer and have resolved the issue in an amicable fashion. Based on this, no further action is necessary by your agency. Should you have any questions, please feel free to contact us at 1-888-SCHWANS.

Thank you

***********************
Schwans Consumer Care
Order today at schwans.com
Initial Complaint
09/14/2021
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
For the 2nd time I did not receive all of my product I ordered from Schwann's. I have attempted to resolve this directly with the company however they do not answer my chats or phone calls. I would like my money refunded for the product I did not receive.
Business response
11/15/2022
Hi ******,

We have connected with the customer to try to make this right for them.
Unfortunately they will not give us another chance to make it right.

Thank you,
*****
Customer response
11/15/2022
I am rejecting this response because:

I feel responding to my complaint 14 months after I made the complaint is unacceptable. If ******* truly wanted to resolve this they would have responded in a timely manner. They did not offer any resolution. They simply reached out to acknowledge that I had a complaint over a year ago.
Initial Complaint
09/13/2021
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I received a knock on my door and a phone call on 9/11/2021 from ********. I did not schedule any service call they just showed up at my door. I went ahead and bought some items that I needed. Once I saw what I bought one of the items was a dog food snack and I do not have a dog or any other pets. I ask the driver if he had any ice cream for myself and he gave me dog food which of course I do not want. I also noticed that they are charging a delivery fee which has never been explained to me. Both the dog food and the delivery fee needs to refunded back to me. I live in a mobile home park and there are signs saying no solicitation is allowed. The park is lenient until a problem comes up and now a problem has come up. I have tried to contact this company all day today and nobody is picking up the phone. ******** is not allowed in this park for solicitation. If I see them they will be reported. I have already contacted my landlord about them harassing me.
Business response
09/14/2021
We are in receipt of your correspondence dated 9/13 regarding the above-referenced matter. We are aware of this incident and have taken the appropriate action to address it directly with our customer and have resolved the issue in an amicable fashion. Based on this, no further action is necessary by your agency. Should you have any questions, please feel free to contact us at 1-888-SCHWANS.

Thank you!

***********************
Schwans Consumer Care
Order today at schwans.com

Customer response
09/14/2021
I am rejecting this response because: I have not received any refunds and until I do this matter is still open to me.

Business response
09/16/2021
We are in receipt of your correspondence dated 9/15, regarding the above-referenced matter. We are aware of this incident and have taken the appropriate action to address it directly with our customer and have resolved the issue in an amicable fashion by processing the refund of $9.99 on 9/14. Based on this, no further action is necessary by your agency. Should you have any questions, please feel free to contact us at 1-888-SCHWANS. Thank you

***********************
Schwans Consumer Care
Office: ************
Order today at schwans.com

Customer response
09/16/2021
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

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