Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/29/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
contracted w/ **** to fix broken air conditioner on 6-13-22, one of the hottest days of this past summer. Technician came out and inspected unit and charged $190 for evaluation but could not fix unit. We paid $190 dollars on 6-13-22. On 6-14-22 another technician came out and together they were able to fix the home air conditioning unit. They charged $100 and we paid $100.00 for the service. We thought that was over until we received a call from **** saying that we did not pay them $190 - I have the original carbon of the check written- and that we needed to cut them another check right away. We check our back account and found that the check for $100 had been paid out but the check for $190 had not. We prepared to pay them the $190 due- however we got a bill from them for $808.75 on 8-24-22 w/ the proviso that there will be a 1.5% late charge after 15 days. This is fraud. They cannot change the amount due after the fact -after we paid them and lie and say they lost the check and further accuse us of short changing them. Thieves!
Business Response
Date: 09/01/2022
This was a classic miscommunication. We are sorry our customer had to go to this trouble but glad we found out so we could resolve it.
Customer Answer
Date: 09/01/2022
Owens company contacted me the same day to discuss the matter. I am still awaiting final documents that certify the account is paid and closed. Thank you.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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