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ComplaintsforOwens Companies, Inc.
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Complaint Details
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Initial Complaint
08/29/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
contracted w/ **** to fix broken air conditioner on 6-13-22, one of the hottest days of this past summer. Technician came out and inspected unit and charged $190 for evaluation but could not fix unit. We paid $190 dollars on 6-13-22. On 6-14-22 another technician came out and together they were able to fix the home air conditioning unit. They charged $100 and we paid $100.00 for the service. We thought that was over until we received a call from **** saying that we did not pay them $190 - I have the original carbon of the check written- and that we needed to cut them another check right away. We check our back account and found that the check for $100 had been paid out but the check for $190 had not. We prepared to pay them the $190 due- however we got a bill from them for $808.75 on 8-24-22 w/ the proviso that there will be a 1.5% late charge after 15 days. This is fraud. They cannot change the amount due after the fact -after we paid them and lie and say they lost the check and further accuse us of short changing them. Thieves!Business response
09/01/2022
This was a classic miscommunication. We are sorry our customer had to go to this trouble but glad we found out so we could resolve it.
Customer response
09/01/2022
Owens company contacted me the same day to discuss the matter. I am still awaiting final documents that certify the account is paid and closed. Thank you.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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Contact Information
500 West 92nd Street
Bloomington, MN 55420-1499
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.