Complaints
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 30, 2024, I arrived at Feldmann Imports Mercedes-Bloomington for my appointment with *****************, a car sales professional who had previously sold me a vehicle. I informed ******************** that I was interested in trading my vehicle for a hybrid SUV. He presented me with a Hybrid 2020 E Pace SUV, which I decided to purchase. Shortly after buying the vehicle, I learned that the 2020 E Pace was not a hybrid, and upon further research, I learned that Jaguar did not make a hybrid E Pace option until 2021. On June 21, 2024, I spoke to ***********************, the Luxury Automotive Sales Manager at Feldmann Imports, to report the issue of my recently purchased 2020 E Pace Jaguar not being a hybrid. **************** responded by assuring me that my vehicle was a hybrid, and he invited me for a tutorial on June 24, 2024, so that he could teach me how to operate the hybrid functions of the vehicle. On June 24, 2024, I arrived at my appointment, and after 2 hours of **************** and other sales team members examining the vehicle, he came to me and admitted that the vehicle was not a hybrid. At that time, I asked **************** if I should leave the vehicle, and he told me to keep driving until they found the vehicle I had paid for. He also stated that he has 20 years of car sales experience and would be able to find me the Hybrid SUV. He asked for a few days to look for a hybrid ************* SUV. After a week of waiting to hear from ****************, I reached out to him several times and left voicemails with no response. After my wife spoke to **************** during a service appointment for her vehicle, she asked him to contact me; he called me back and said he was having difficulties finding a Jaguar Hybrid but could offer me a Mercedes or *** hybrid SUV. I reiterated that I wanted a Jaguar hybrid SUV. I have tried to contact **************** several times to inquire about the status of finding me a Jaguar hybrid SUV, but I have yet to receive a call or a response to my voicemails after several weeks.
Business Response
Date: 08/12/2024
***** has been in contact with the client and discussed us trying to "source" the vehicle of his choice. We understand that the Jaguar is the only brand he is interested in which makes this a bit more complex.
***** will be reaching back out to the client to discuss additional options/solutions as the intent is to "take care of the client".
Initial Complaint
Date:05/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have requested multiple times for this company to stop contacting me by telephone yet the calls continue every day. They use different phone numbers to prevent blocking the number. I did not purchase my vehicle from them.Business Response
Date: 05/24/2022
OUR system has been updated as of 5/18/2022
We made 2 attempts to reach client regarding a service campaign on a 2015 MB GLK VIN FG440909 5/11 and 5/18
no further contact will be made
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