ComplaintsforWalser Toyota

• Initial Complaint

  10/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a truck over 45 days ago and no one will call me back. I have called for 2 weeks now at least 5x. You can only speak go sales and service. Sales will text you but provide no resolution. They havent even registered my vehicle as of 4 days ago.

  

  Business response

  10/24/2022

  We sincerely apologize for the delays in the customer receiving her tabs.  Customer now has the tabs for her vehicle.

• Initial Complaint

  08/18/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello,I purchased a call from Walser Toyota in Mid April for roughly the amount of $28,000. The dealership at this location, I don't know if this is a ********* law or just this dealership, told me they would take care of the tags and registration. I asked if I could since I am familiar with how ******** works but they would not allow that per the dealership policy. I was provided with three separate 30 day temp tags in case it took longer. First I was pretty unsettled about this as that seems not typical practice, and it worried me that I was about to be in for a lengthy process. To present date I have not received my tags or registration. Last I spoke to the dealership was early last week and they told me the delay is due to them not actually having the title. The previous owners lien company Toyota Financial still holds the title. The lack of transparency and lengthy process is concerning. This car was up for sale in November of 2021, to not actually have the title seems a bit odd. I know ****** is getting a lot of bad press and getting their dealership license revoked in some states for the same practice. What are my rights as a customer? I feel literally helpless.

  

  Business response

  09/01/2022

  Walser Toyota sincerely apologies to **************** for the delay in getting his vehicle titled and registered in ********.  The paperwork was originally sent to the ****** ************ Vehicle office,which Walser later learned was not the correct office to process the vehicle title and registration.  Upon learning this, Walser overnighted the paperwork to the correct office at the ****** County DMV.

  **************** lives outside of Walser's market, but as a goodwill gesture, Walser is sending him a $100 **** gift card.  This does not excuse Walser's initial titling mistake, but hope it softens the pain of what **************** had to go through to get his vehicle properly titled and registered.

• Initial Complaint

  07/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went to Walser Toyota to purchase a Rav-4 hybrid in March. The salesperson took a 500 dollar deposit and told me my car would be here in May. I received a text from the dealership saying the car was built and it might be there in days and that my salesperson was moving on. Got another text saying that it will be here shortly. Has been silent for over a month and I would like my deposit back as they are not keeping me in the loop and also lied or sold the car that was meant for me.

  

  Business response

  07/06/2022

  We sincerely apologize that the vehicle was delayed beyond the initial expected delivery date.  Walser is reliant upon its manufacturers (Toyota, in this case) to provide delivery date estimates.  Unfortunately, supply chain issues have continued to roil auto manufacturers, with Toyota hit especially hard during the first half of 2022.  Walser has refunded the customer's deposit as requested.  

• Initial Complaint

  04/19/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Invoice Number: ******* Was grossly overcharged for services not requested to be performed. I requested for an oil change on a 2011 Rav4. During write up, I presented a Walser Toyota coupon for a $39.99 conventional oil change, which was acknowledged on the initial invoice to be honored. However, upon check out, I was informed that the tech had mistakenly put synthetic oil and needed to pay the full price of $60.43 for the synthetic oil . No attempt was made to correct the mistake by the tech instead I was required to eat the additional costs. Additionally, the service advisor mentioned that the vehicle only takes synthetic oil in an attempt to soften the blow of having to pay for additional costs, which is simply not true per the specification of the car. I have gone to Walser Toyota several times for conventional oil changes no issues or concerns ever mentioned by the service advisor and/or tech on using conventional oil for the vehicle. Additionally, I requested a transmission flush, which was quoted by the service advisor of $120.00 and acknowledged on the initial invoice, but upon check out, was told by the service advisor that it was in fact a $162.76, which he did apologized for the mistake, but again, was required to eat the additional costs. Lastly, I requested dye service to be performed to help locate an oil leak. Upon checkout, the advisor stated the service department did not have the dye in stock and only discovered this issue after the tech had degreased the engine. Despite no dye being added to help discover the leak, I was charged for the complete service of *****. Im requesting Walser Toyota to make things right for a loyal Toyota owner by refunding $133.19 for services not requested and performed completely. Its horrible experience to be overcharged in such a manner, especially after waiting nearly 4 hours for an oil change and transmission flush. Please help make this right. Invoice Number: *******

  

  Business response

  05/05/2022

  We are in receipt of **************** complaint and have we have investigated his claim.  Walser spoke to ************ on Wednesday, May 4, 2022, and refunded the customer $133.19 as requested.  We thank ************ for his willingness to resolve this matter and for allowing us to respond.

  Customer response

  05/08/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  12/21/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  We bought a Toyota Sienna from Walser in September. We picked up the van Sept. 25. The van had temporary plates that expired 10/16/2021. A few weeks after 10/16, we still hadn't received our plates. I emailed our salesperson who did not respond. I called and spoke with a manager who said he would look into it and call me back. He did not call back. I called again a few weeks after that and was told I would receive a call back with an update. No one called me. Today, 12/21, I called and spoke with a woman who told me there were no notes in my file, and it didn't appear that anyone was working on resolving the fact that we still have no plates. She then found out that our plates were sent to some address in Houston, MN. For the record, we have never lived in or near Houston. I'm upset no one could simply verify our mailing address. So now I have two unresolved issues: 1. plates that are registered to me are now somewhere and no one can tell me where. This is an identity issue and a risk if someone is illegally using these plates. 2. I still have no current tags. I would like confirmation that the first set of plates have been destroyed. I would like new plates sent to me as soon as possible. Thank you

  

  Business response

  01/02/2022

  Walser is in receipt of Ms. ********* concern, and have investigated the claim.  Ms. ******* purchased a vehicle from Walser Toyota in September.  The vehicle had temporary plates that eventually expired and Ms. ******* still had not received her new plates and tags.  Ms. ******* would like to receive her plates as soon as possible.

   

  Walser would like to sincerely apologize for any inconvenience they may have caused.  On December 27, 2021, Walser received Ms. ********* plates and they were overnighted to her through FedEx, along with a receipt.

   

  We appreciate Ms. ********* willingness to resolve this matter with us.  Thank you for allowing us the opportunity to respond.

  Customer response

  01/05/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 16387378, and find that this resolution is satisfactory to me.

• Initial Complaint

  11/09/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Purchased a vehicle then returned it on the 13th of October, it sold on the 28th of October to another customer but the dealership failed to take the vehicle out of my name so when I received a **** for the car I called Ally Finance on 11-4-21 and thats when I learn the car was still in my name and a balance what was refute as a shortage of payment was due. When I called the dealership to try to talk with a manager to resolve this with the finance company on three way calling, they laughed and didnt want to take the information from Ally finance so this issue could be resolved. We were told all the managers were too busy to come to the phone because they have a lot of customers and are the number one dealership in the area plus no one to this day from the dealership has called me back to let me know if this matter has been resolved. Also called and put in a complaint to Toyota corporate.

  

  Business response

  11/29/2021

  We have received ********************** complaint and have investigated the claim.  ****************** purchased and returned it on 10/13/2021.  Said vehicle was then sold on 10/28/2021 to another customer.  Title did not get transferred out of ********************** name.  ****************** is requesting the transfer be finalized.

   

  Walser would like to sincerely apologize for any inconvenience this may have caused.  Walser sent check No. ****** for $129.73 on 11/05/2021 to **************.  However, it was sent to an incorrect address.  The check was located within ************** and forwarded to the correct department.  The check was cashed on 11/19/2021.

   

  We hope ****************** is satisfied with our resolution of the complaint.  We appreciate ********************** willingness to resolve this complaint with us.
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩