Business ProfileforWalser Hyundai

On October 28, 2023 we co-purchased a 2015 Hyundai Sonata from Walsers. We also purchased the 2 year Silver extended warranty from Walser Autoguard. In January 2024 we discovered that the vehicle was burning through oil. I contacted the Walser dealership in **********, **. They directed me to contact the Walser Hyundai dealership in *************, **, because that site did all of the warranty work for Hyundai. I made an appt for March 19, 2024. There, the technician ran diagnostic tests to determine what was wrong. They ran a compression test which required me to take the vehicle back when it had been driving 1000 miles, which I did. I was then told that the vehicle failed the compression test. I asked ******, the Service Advisor who I was working with, to file a claim with the warranty company where we purchased the extended warranty. I showed her the paperwork for the Walser Autoguard warranty contract. She said she would. She told me she should receive an answer the following day. A couple weeks went by and she never called me or my grandson. After a few attempts to reach her over the following weeks I was finally able to talk to her in mid April 2024. She said that the warranty company denied the claim because it had expired. I asked her who she filed the claim with, she said Hyundai. I explained again that she was supposed to file the claim with Walser Autoguard. She said she never got the info from me. I reminded her that I did give her the warranty info. She replied she found it in her records and would file a claim. Again, she said she'd receive an answer in a day. To date I have not received any correspondence from her or Walser. I spoke with the warranty company on June 5 and no claim has been filed. NO ONE at Walser ** will return my calls. I have spoken with 2 different people at Walsers ** and both said there was no reason the claim shouldn't have been filed and a manager would call me. To date I still have not received response.