Reviews
This profile includes reviews for Scherer Bros Lumber Co's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 4 Customer Reviews
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Review fromSteve S
Date: 09/29/2023
1 starI signed off on the spec they sent, but I failed to catch the type-o THEY made. But since I signed the spec I am now the owner of a $5K door that I cannot use. They would be happy to sell me another door that matches my original request for an additional $5K. I will not be doing any business with Scherer again. Perhaps they are different with contractors but no homeowner should ever do business with them directly.Review fromMatk T
Date: 09/17/2023
1 starMatk T
Date: 09/17/2023
I paid for custom boards and have been trying for over a month to get them to email me a receipt and a sense of when the material. No one will get back to me even after leaving multiple voice messages to both the sales person and their main number. This is definitely not the Scherer Brothers from the past. Seriously, a month after paying and still no receipt or call back after multiple attempts? What gives?
Scherer Bros Lumber Co
Date: 09/28/2023
Oh My! That's not the type of service expected at Scherer ***** We are now a fourth-generation family-owned business with dedicated employees at every level. *********************** is the salesperson on order#*******. I spoke with ****, and shes disappointed to hear this went to the BBB. She said the respondent is a great customer to deal with and has been in person several times. **** did notify the customer via email once the product was completed and ready for pickup. Perhaps her email possibly went to the customer's junk folder? As for the multiple calls, our sales professional's recent phone logs just show the 8/10 and 8/23 communication. The logs didn't show any voicemails or missed calls beyond 8/23, except for a voicemail left on the same date as the above review. Our sales rep called the customer, left a voicemail, and sent a follow-up email to resolve the issue. We hope to earn your business in the future!Review fromDuffy
Date: 02/14/2023
1 starAfter visiting Scherer Bros several times they have absolutely the worst customer service ever. The men at the desk at the Hopkins location cannot be bothered to answer a question or look up an item. They are more interest in turning you away and getting back to their computers or doing nothing . Leadership should be embarrassed. This is a failing company on all levels.Review fromGreer H
Date: 05/09/2022
1 starGreer H
Date: 05/09/2022
We decided to work with Scherer Brothers to order straight edge single panel doors for our whole house remodel. We priced out molded doors with slight bevel at Home Depot but for the look we were going for - straight edge, shaker style - we were willing to pay more to get what we wanted. The Shearer Brothers vendor brochure photo LOOKS like it's a straight shaker style, especially when comparing it to other doors in the same brochure which show an obvious bevel in the panel. (We took pains to order straight edge baseboard and casing trim with the same Scherer Brothers salesperson. This was definitely a clear goal for the style of our home.) Sadly, 16 doors with a bevel were delivered today and both our salesperson and the manager told me they could not be returned because even though they were regular sized and "in stock", they were custom doors. Buyer beware. I have never felt so duped in all my experience working with a vendor. Clearly this was an ordering mistake on the part of our salesperson due to lack of product knowledge but the company would not make it right. The manager, Nicole, suggested I try to sell my house full of doors on ebay. Got cheap molded doors and paid a tremendous premium for them. Thumbs down on salesperson knowledge. Thumbs down on Customer Service. Would not recommend.Scherer Bros Lumber Co
Date: 06/17/2022
Scherer ***** is very proud of our employees and their responsiveness to customer needs. Thankfully, this situation was resolved with the homeowner.
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