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Business Profile

Construction Services

Christian's Remodeling, LLC
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BBB Accredited BusinessNRRated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contractor: Christians Remodeling *************************************************** ***** ** License #: ******** I hired ********************************************* in April of this year. ******, who says he is the owner, went with me through the house as I told him what I wanted to have done. I had no idea how this process worked. ****** then called me with a price of $60,000. Nothing was given to me in writing. He never asked me to choose what I wanted; he just picked everything out! He then said I would have to pay all of this upfront, and I did. I now know this was wrong, and I feel very taken advantage of.****** said that when he was working on this job, I needed to leave my front door unlocked so he and his guys could come and go as they wanted to. There were consecutive weeks where no one ever showed up, and no communication. I did leave my door unlocked, and I now know how wrong and unsafe this was. It has now been 8 months, and things are not done, unsafe, and what is done is primarily poor in quality. With some help and education on how this process should have worked, we told ****** to stop. He had previously committed to paying me back $3500 for a fireplace that he removed months ago and never replaced. Last week on Monday (10-30-23), we gave him until Friday to deliver or mail a check for this $3500.We now respectfully request your help.******************* ********************************************************

    Business Response

    Date: 11/20/2023

    I have gone to her home  to see her and I have not been able to see her or missed her.
    If she could call me to set up a time to meet I could pay her, or where she would like for me to drop off the check.
    And she did pick the flooring, colors for paint tile excetera. Thats not how I have run my  business for the past 22 years.

    thank you 

     

    Customer Answer

    Date: 11/22/2023

     I am rejecting this response because: It was very clear to mail a check, gave him 7 days to do so and even extended that 3 more days.  I do not want him coming to my home.  He just needs to mail the check and I will close this case.  


    Business Response

    Date: 11/27/2023

    Christians Remodeling LLC will mail the check with in the next week.  

    Greatly appreciate the opportunity of working with you. Have a blessed day

     

Christian's Remodeling, LLC is BBB Accredited.

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