We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gun Dealers

Guns.com LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3.78

Average of 544 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Mark J

    Date: 05/01/2025

    Bought a brand new 1911 Colt 45 and it arrived with a clearly identifiable scratch on the stainless steel barrel. I contacted guns.com and they've been shining me on and blowing me off for weeks now. It's like buying a brand new car and having a scratch on the hood and the seller expecting you to just live with it. Horrible experience will never use their services again.

  • LB B

    Date: 04/21/2025

    They’ve made all of my transactions easy and have dealt fairly. In a market sector that can make the simplest things a hassle, they do not. I will be a repeat customer.

  • Jason C

    Date: 04/11/2025

    They are the Amazon of gun retailers, simply acting as a middle man. I ordered an AR pistol and received it without a brace. After waiting a week for it to be rectified, the fulfiller of the order (some shop in Ohio) sent the wrong brace. Its a pain in the ass to deal with the issues as I have to go through the middle man to get anything done. If you prefer ease and accuracy, I would avoid guns.com.

  • Dan P

    Date: 04/10/2025

    I made the costly mistake of purchasing a gun/suppressor combo. Less than an hour after placing it l was told it was $200 to cancel the order which had not even been processed. I’ve since seen dozens of bad reviews and comments on the terrible customer service. $200 to hit CANCEL! never again will I purchase from them.

  • William C

    Date: 04/07/2025

    My new CZ P-10C This was an incredible find for me. I've owned a P-07 Duty in the past and it was one of my favorite carry guns. This one is possibly better. It shoot really well, and I was surprised to find, has night sights, making it even better for the price I paid. It was really dirty, but I can, and did handle that. It has multiple backstraps, making the fit customizable, It is very accurate, and is reasonably easy to hide for concealed carry. And I know with CZ's use of hammer forged barrels, it's going to give me years of service. So, excellent gun, at a very good price. Plus the shipper had it in the mail the day after I ordered it. I'm very pleased with this purchase and give it 5 stars.

  • Zezhang Y

    Date: 04/01/2025

    I purchased a Savage 110 from Guns.com, expecting a brand-new firearm, but what I received was package-opened, missing parts, and improperly handled. The package was damaged, the bolt was scratched, the adjustable iron sight and alloy wrench were missing, and the gun was not covered in a plastic bag, unlike a factory-new firearm. It was also full of dust, raising concerns about its storage and condition. I filed a Package Protection Claim with photo evidence, but Guns.com rejected my claim without addressing the missing parts or the fact that the gun was not truly new. Their refusal to provide a resolution and lack of customer service is unacceptable. I am requesting that Guns.com acknowledge selling an opened product as new, provide the missing parts, and offer proper compensation. Buyers should be aware of this before purchasing from them.

  • Donald S

    Date: 04/01/2025

    I made a purchase of a used pistol and when I went to pick it up it was the incorrect firearm. It was my error and they agreed to set up the return however they charge a 15% restocking fee on top of the $30 shipping fee. That is way more expensive than should be. Buyer beware as their return policies are expensive should you need to return the product. I will eat the extra cost to have the gun returned but will look at my next purchase to another more buyer friendly site.

  • Chris F

    Date: 03/31/2025

    Bought a Colt p1840 SAA for $1799.99. Received and email 2 days later that said my order was cancelled and was out of stock. Got back on their website and they just raised the price to $2855.99! The place is a scam!

  • Michael B

    Date: 03/27/2025

    Bought a pump shotgun pick up at ffl looked it over looked ok got home took out went to assemble found gun was locked up tite all sales are final on new guns so it off to a gun smith or a sledgehammer it is a cd301 glad I didn't spend alot imagine a brand new gun and there policy is oh well

  • Sheena Thompson T

    Date: 03/14/2025

    i placed an order about 10 days ago for 118 dollars I hope it's waiting when I get home I pray this sote is offical6 **************** 9th

Guns.com LLC is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.