We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Advantage Collection Professionals, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Advantage Collection Professionals, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Advantage Collection Professionals, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a senior citizen and this company has been calling me about a bill that is disputed , I have told them that and they refuse to send me anything about them or there company . Had to have my grandson goggle there telephone number and there initials , to tell me exactly who they are , but refuse to send me something by mail , they just keep calling , I warned them last time and they did it again today . For some reason they sent me a mail piece on such a date and feel the **** is so reliable they don't need to resend anything , if this comapny wants to collect they can take me to court and we will settle it there .

      Business Response

      Date: 01/08/2025

      *** received this account for Mr. ****** on 11/8/2024.  We called it on 11/21/24, 12/424 and 1/7/2025.  Mr. ****** called back  on 11/21/2024 and stated he is disputing balance.  Advised him to send us a letter of dispute.  When he did not do this we followed up on 12/4/2024.  He did not answer and called back on 12/05/2024 and yelled at us and hung up.  We tried one more time on 1/7/2025 to resolve the dispute and he did not answer or call back.  We are closing this back to the original creditor and any further contact should be made with them.  Mr. ****** is aware of this information.



      ****** *.

      Collection Manager

    • Initial Complaint

      Date:11/04/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Associated Oral and Maxillofacial Surgeons, P.A. I do not have a contract with Advantage Collection Professionals, LLC, they did not provide me with the original contract as I requested.

      Business Response

      Date: 11/05/2024

      We are a 3rd party collection agency, and you don't need to contract with us.  Associated Oral hired us as their collector which they are entitled to do. 

      I sent a deletion to the credit bureaus based on your perceived dispute.  This does not absolve you from owing the debt.

      This account is with ************************************ law firm, and you will need to work this out with them. ************ is their number. 

      Customer Answer

      Date: 11/10/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:10/01/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ADVANTAGE COLLECTION PRO. I do not have a contract with ADVANTAGE COLLECTION PRO for they did not provide me with the original contract as I requested.

      Business Response

      Date: 10/02/2024

      We still show 4 outstanding amounts owing.  The notation to your credit has been deleted while we research this but please contact our office to discuss at 877-479-1500 option 2.

      Customer Answer

      Date: 10/02/2024

       I am rejecting this response because I will not be communicating with the agency via phone or any other means regarding this matter. Under the Fair Debt Collection Practices Act (FDCPA), 15 U.S.C. § 1692c, I have the right to request that the collection agency cease communication with me. Furthermore, the agency has violated my rights by improperly reporting a collection item on my credit report that I have not made a contract with. As I have previously requested, I am demanding that you immediately delete this inaccurate entry from my credit report in compliance with the Fair Credit Reporting Act (FCRA), 15 U.S.C. § 1681. 

      Please ensure the immediate deletion of the erroneous collection entry and cease any further contact with me. Thank you. 

      Business Response

      Date: 10/08/2024

      We have no response and have already stated our position. 

    • Initial Complaint

      Date:09/30/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Advantage Collection Professionals, I do not have a contract with Advantage Collection Professionals. they did not provide me with the original contract as i requested

    • Initial Complaint

      Date:02/03/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ADVANTAGE COLLECTION PRO, I do not have a contract with ADVANTAGE COLLECTION PRO. They did not provide me with the original contract as I requested.

      Business Response

      Date: 02/05/2024

      Hello, 

      Our notes do not show a request for a statement.  Our notes from 01/18/2023 state that the consumer told the collector she doesn't know when she can pay as she isn't working and not sure when she will be back to work.  The consumer can call our office anytime to discuss.

      Advantage Collection Professionals

      ************

       

       

       

    • Initial Complaint

      Date:11/04/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ***************************, I do not have a contract with Advantage Collection Professionals LLC, they did not provide me with the original contract as I requested

      Business Response

      Date: 11/08/2023

       

      The consumer has made no contact with Advantage.

      A creditor may contract with any collection agency that they choose.  That is not a consumer choice, and the contract is not with the consumer.

      We are closing our debt collection file at Advantage but that doesnt mean the creditor is not still pursuing the collection account.

      To fully resolve this, contact the original creditor. 

    • Initial Complaint

      Date:07/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with 05 boy s airtech dba service today. I do not have a contract with advantage collection professional llc, they did not provide me with the original contract as I requested.

      Business Response

      Date: 07/05/2023

      The creditor says this is a valid debt.  The account is now being handled by *************************************************, a ** Law Firm. They can be reached at ************.

    • Initial Complaint

      Date:03/08/2023

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for the debt with ******************************** and I do not have a contract with Advantage Collections. They did not provide me with the original paperwork like I asked.

      Business Response

      Date: 03/09/2023

      This is to confirm that we have reported a deletion to the credit bureaus for this item.

      Although we have reported the deletion to the major credit reporting agencies, we cannot control their internal processes.  If you should have additional questions you may want to contact the credit reporting agencies directly.


      TransUnion-**************
      www.transunion.com

      Equifax-**************
      www.equifax.com

      Customer Answer

      Date: 03/09/2023

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Advantage Collection Professionals, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.