Customer ReviewsforHOM Furniture, Inc.

We bought 2 living room sets 3 years ago at Hom furniture in Rogers MN. The sales persons did a great job upselling the protection plans equalling about $1,000 with the promise that if we did not make a claim we would receive a full money refund after 3 years. Well, here we are 3 years later and come to find out that the "full money refund" is actually about a 20% refund in store credit equal to the portion of what would have been a "service charge" against the warranty. Thanks for the $200 worth of gift cards. False advertising and bad business practice. Don't promise what you won't deliver.

I received a letter for a one-week sale. The special was an enclosed $100 coupon which could be applied to any purchase over $799. PLUS, for any purchase over $499, they will PAY SALES TAX and give you free shipping. You can combine all three of these 'unprecedented' offers with any purchase of $799. I went in to the Wausau location to purchase the patio set I had my eyes on and was told the sales tax discount was already calculated into the sale price of the furniture. No where on the letter I received did it mention that, nor on their website. It would seem, based on their wording of the letter, the sales tax would not be calculated and added onto the selling price (the store would then back sales taxes off of the revenue when they file their sales tax report, which many companies do). I have previously purchased several items from them, but likely no more. In my opinion, this was very deceptive advertising. I did, however, give them two stars ONLY because of my satisfaction with them during my previous purchases.

Dear Customer,Thank you for your feedback. We apologize that you feel frustrated with our recent sale. Our promotion was "Somethin' for Nothin'" which said "7% off Sales Prices on $499 of more. Nothin' Down - Nothin' for Sales Tax* - Nothing' for Shipping1"The * next to the Nothin' for Sales Tax on our website is clickable and takes you to our disclaimer page on our website. ****************************************************** Here we give further explanationof:EVENTDISCOUNT OFFER*Individual "event" product prices will reflect the "event" price discount on the web for qualifying products. TOTAL PURCHASES that meet the "event" discount requirement are reflected in your shopping cart or on your invoice in the showroom. Regular Price is a reference point used internally at HOM Furniture to establish **** best pricing. HOM surveys competitive and full line furniture stores and standard industry practices to help assure that HOM Furniture is offering the very best pricing to its customers. Regular Price is a reference and products may not of been sold at our regular price. In the event there are pricing errors, we reserve the right to correct those errors and post disclaimers identifying the same. Additional "Event" discounts cannot be combined with other promotions. Exclusions and restrictions may apply, see below. See store or call customer service for details.We thank our customer for letting us know their feelings and we will consider their feedback when looking at future promotions.

Bought a $1500 king mattress set that is defective. The mattress became lumpy before first year. Technician took photos and apparently the tag, the tag that states it’s against the law to remove was removed and by doing this the mattress warranty was voided!!!! HOM refuses to support a return or exchange as a result, are you kidding?

Dear customer, we are sorry to hear you are frustrated with your recent experience. We have reviewed your service order and the body impression measurements the technician took were sent to the manufacturer who said they were with in normal use and therefore not deemed defective. Body impressions are very normal in mattresses as a mattress will conform slightly over time to your body, thus causing body impressions. Body impressions over a manufacturer specified amount are then deemed defective. At present the body impressions on your mattress are within normal range. Thank you for your understanding.

We bought a sectional couch from Hom Furniture. Serene corner sectional. At only 9 months it began pilling - all the cushions. This couch was not inexpensive. Service came out and said this was normal. I should just shave the fabric (like it’s a cheap sweater from Target) Not covered by warranty. Treated me like I was stupid. Took a bunch of pictures while he was at my home of the couch. I asked him what he was doing since he considered this “normal”. He didn’t have a good answer. Don’t ever buy from Hom Furniture they do NOT stand behind the products they sell.

Dear Customer, we are sorry to hear you are frustrated with you recent experience. Fabric pilling is a normal sign of use and is not a defect in the fabric. Pilling is caused by extra fibers coming to the surface on fabric. This can happen with low and high quality fabrics. We've included a link to our website which talks about what to expect from your product as it relates to normal wear and tear and maintenance. If you have any other maintenance questions our service team is happy to answer them. https://www.homfurniture.com/info/customer-service/upholstery-care

Last year we purchased coffee table and had to return it X3 due to defect and the defect was seen by delivery staff themselves. Roughly a week ago we received a children dresser that was defective yet again. After going through all the hassle to take off from work again for new delivery date, the children dresser arrives defective. Yet again the bottom right drawer does not close properly like the other drawers especially considering it’s a children dresser. This was pointed to me by the delivery staff after they inspected it in the truck themselves to make sure everything looks good this time. My wife is due any minute now and we are tired and did not want to go through any more hassle and accepted it like it is. We are very very disappointed with hom furniture merchandise. Never shopping there again. The staff and delivery people were awesome but the product quality upon delivery very very poor.

We are saddened to hear our customer is frustrated with their experience. We did reach out to them on 10/10 to discuss the matter further to which they indicated they did not want to proceed with any further options and thanked us for our time. We thank them for taking the time to talk to us and we apologize for the frustrations they experienced.