Business ProfileforPinnacle Insurance of MN, LLC

I have no clue how these folks managed to get ********************* to endorse them as a recommended agency. They've done nothing but make mistakes since day 1. For starters, the initial policy and price quote they sent us was for someone else. Then they kept messing up on the details of our home which kept costing us money. One example is that they listed our house as having 3 bathrooms, but we only have 2 bathrooms. Usually bathrooms increase your HO policy, but because of soaring building costs, it actually increased the cost of our policy to remove the bathroom they added in error. They kept forgetting to write up a policy for our travel trailer even tho that info was provided to them up front. It took them a month to get that policy to us. Initially they were cheaper than our previous agency, but by the time we were done paying for all of these adjustments due to their incompetence, they were about the same price as what we had been paying. When our policy is up for renewal, we will be moving on to a different agency. They **** at getting things right.

Dear Haven,We at Pinnacle Insurance are continuously reviewing our customer feedback to ensure we are providing the highest quality service. It has come to our attention that you had a less than satisfactory experience with us. We want to express our sincerest apologies for the challenges you faced and assure you that we take your feedback seriously.In response to your experience, we want to highlight the proactive steps we have already taken to improve our services and prevent similar issues from occurring in the future. We have enhanced our quality control measures to ensure the accuracy and efficiency of our policy management and customer communication processes. This includes comprehensive training programs for our team members, focusing on attention to detail and customer care excellence.Additionally, we have implemented more stringent verification processes for all policy details, ensuring that the information we provide to our clients is accurate and tailored to their specific needs. We have also improved our internal systems for faster and more effective resolution of client questions and concerns.We understand the impact that our previous service level may have had on your experience, and we are committed to making things right. As part of our dedication to customer satisfaction, we can offer a refund for the unused premium on your policy. Our customer service team will reach out to you directly to discuss how we can best address your concerns and provide any further assistance you may need.Your feedback has been invaluable in guiding these improvements. At Pinnacle Insurance, we are deeply committed to our clients and strive to ensure that every interaction with us is positive and fulfilling. We hope to have the opportunity to demonstrate the enhancements we have made and to earn back your trust.Thank you for bringing your experience to our attention. Please do not hesitate to contact us directly at ************ for any further feedback or assistance you may require.Warm regards,************************* (Owner)