We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

American Accounts & Advisers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for American Accounts & Advisers's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

American Accounts & Advisers has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 25 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This number called me and asked for me by name. I did not offer my name nor would I disclose that was my name. I asked who this was... they said Kol-telk/Colteck? Not sure of spelling... she kept saying is this ******* is this *******. I said I am not going to tell you my name until you tell me who you are and why you are calling.. she said ok thank you for your time and then hung up. Sounds very suspicious. I would like this number to never call me again and hope they are not calling others in this suspicious and disrespectful manner.

      Business Response

      Date: 03/10/2025

      This was a legitimate call, they have taken off her number...*****

      Customer Answer

      Date: 03/10/2025

       I am rejecting this response because:

      I would like more of an explanation as to how this was a legitimate call. The lady was very pushy for my private information would not tell me Why she was calling. Either this is a scam call or a very inappropriate business style. Either way, I hope this doesnt happen to someone else and do not accept that response without further explanation of who this company is why they want my information and a plan for them not to treat others this way.

      Business Response

      Date: 03/10/2025

      When someone calls you from a collection agency-before discussing the account they have to verify that it is the correct person there are calling,

    • Initial Complaint

      Date:09/22/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with AMERICAN ACCOUNTS ADVISORS, I do not have a contract with AMERICAN ACCOUNTS ADVISORS, they did not provide me with the original contract as I requested.

      Business Response

      Date: 09/23/2024

      We have never received a request for a itemized statement in the pass, I have order one now..If they have any questions they can call me direct...***** ************..Thank you 

    • Initial Complaint

      Date:08/15/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with American Accounts AD. I do not have a contract with AMERICAN ACCOUNTS AD, they did not provide me with the original contract as requested.

      Business Response

      Date: 08/16/2024

      We don't show a current account for this person..is the account under his name or another name..and what is the balance on the credit bureau..the can me direct ..************...*****

      Thank you

    • Initial Complaint

      Date:06/05/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with American Accounts Advisors. I do not have a contract with this collection agency. They did not provide me with the original contract.

      Business Response

      Date: 06/05/2024

      I'm confused when it comes to a contract, they can pay the client directly or us..if they have any further questions ,they can call me directly...************...*****

      Customer Answer

      Date: 06/05/2024

       I am rejecting this response because:

      As they stated, they do not know anything about a contract. This is not my debt. I demand it be removed from my credit history. 

      Business Response

      Date: 06/06/2024

      We will send out an itemized statement to the address provided...if they have any questions, they can call me directly...Thank you...*****....************

    • Initial Complaint

      Date:06/02/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had surgery 7/14/23 and did not receive any bills from twin cities anesthesia associates. Started receiving calls and letters from American Accounts & Advisors, attempted to contact them via website/email on 2/3/24 because they keep calling during my work hours. Did not hear a response from them in regards to my inquiries via my preferred method of contact. Tried contacting Twin Cities Anesthesia directly and they do not have a website to even set up payments with, calling has led no where.I'm not liable for the debt with Associated Anesthesiologist, I do not have a contract with the collection agency American Accounts & Advisers and now they're threatening me with legal action for funds I do not have at my disposal.

      Business Response

      Date: 06/03/2024

      Sorry ***** doesn't feel comfortable paying AAA or setting up payments..We have never talked to *****!!!..Here is the clients phone numbers if she has further questions about her bill,

      There number is ************..for billing questions please call ************....to receive a Itemized statement you can fax request to ************...If she has any problems requesting the information, she can call me directly ************...Thank you.....**********;

       

      Customer Answer

      Date: 06/03/2024

       I am rejecting this response because:

      You have not been in contact with me via phone because you call during my work hours from a number I do NOT recognize. I have attempted to call TC anesthesiologist and was directed to their billing phone # which is now conveniently experiencing a power outage. As I have stated I have not received the original billing statement to begin with from them. I also have a screenshot of confirmation having reached out to you via your contact us on your website and again no response and I just tried returning Dawns call from your office with no call back yet (Ill make sure to try again later). Also its ****************.

      Business Response

      Date: 06/04/2024

      Since you're having a hard time contacting the client..we will put a hold on your account until you get the information you needed...You also can call me directly...************....Thank you

      *****

    • Initial Complaint

      Date:05/25/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with ****** Airlines Employee Ter, I do not have a contract with American Accounts & Advisors, they did not provide me with the original contract as requested

      Business Response

      Date: 05/28/2024

      We have never talked to *******, so we show no request for a itemized statement..we will send it to him shortly..if has any more questions he can call me direct  ..***** ************...Thank you

    • Initial Complaint

      Date:05/13/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******************************************************************************************************************* AMERICAN ACCOUNTS AD ***************************************************************************** Date opened Jan 29, 2019 Original creditor: SUBRO MANAGEMENT TEAM Balance $4,197 Account number ******* I recently received a copy of my credit file from three major credit bureaus that contain inaccurate information by your company. I do not believe I owe what you say I owe therefore I dispute this debt. I am well aware of my rights under the Fair Debt Collection Practices Act (FDCPA) and my state laws so I hope to save both of us a great deal of time by letting you know that not only do I dispute the validity of this debt, Im requesting for your company to permanently deleted from your company file.

      Business Response

      Date: 05/13/2024

      Had a problem finding file..client didnt get back to us..we have decided to delete from credit bureau..we have filed for deletion of credit bureau takes about 10days ..if ****** has any questions they can call me direct ...***** ************...Thank you

      Business Response

      Date: 05/14/2024

      I found the file..the person must have gotten married with a different nameWe found it we took off the credit bureauThank you

      Customer Answer

      Date: 05/20/2024

       I am rejecting this response because: The entry still showing on my credit files (Transunion and Equifax)


    • Initial Complaint

      Date:03/08/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with American Accounts AD., I do not have a contract with (insert the ******************** they did not provide me with the original contract as i requested

      Business Response

      Date: 03/08/2024

      We have never talked with Mariatu..we show no request for a itemized statement at anytime..We have order it ..she should have in the next week ...any questions please call..************...Thank you *****

       

    • Initial Complaint

      Date:02/20/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for the debt with Associated Anesthesiologist, I do not have a contract with the collection agency American Accounts & Advisers, they did not provide me with the original contract as requested.

      Business Response

      Date: 02/20/2024

      We don't show she ever requested a Itemized statement..Since this account is very old we will be deleting this account from her credit report...Takes about 30 days to complete..If she has any questions she can call me directly...************...*****....Thank you

    • Initial Complaint

      Date:11/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not liable with this debt with AMERICAN ACCOUNTS AD,I do not have a contract with AMERICAN ACCOUNTS AD..they did not provide me with the original contract requested

      Business Response

      Date: 11/13/2023

      on 1/14/2021 we sent ************* a Itemized statement of the charges..we will send another out to the address that ************* provided to BBB..if he has any questions,,he can call me direct..***** *************....Thank you

    American Accounts & Advisers is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.