ComplaintsforMaurices Inc

• Initial Complaint

  06/15/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Your company sold my email address to a company I have never heard of nor have I ever visited their website. I know this because yesterday, June 14, 2024, I signed up on your website to receive a promotional discount which required me to put in my email address and phone number. When I realized that you charge $6 for a return shipping, I unsubscribed. This morning, June 15, 2024, I received email junk from a store called **********. I have never heard of this store, nor did I sign up for this store. What are you going to do about my email having been sold to other companies? That's not cool. Very few businesses have this email that I put into your system to receive that promotional discount. I'd like to know what you're going to do to fix this before I go above the BBB.

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Maurcies owes me $45. Refund. For only sending 1 shirt. I have called and chatted through. Text. They refuse to help me. Only received 1 shirt on my last order. I receive usa shirt. Did not receive ****** and **** sweatshirt. Earrings and faith shirt. I opened the package 1 item.please refund the rest. Poor customer service on phone and on chat. Thanks

  Business response

  05/07/2024

  Hello, 

  Thank you for reaching out to maurices.com. 

  I was able to review your interactions with our CARE team. I do see that they requested further information from you in regard to this incident. They asked for a photo of the invoice that showed there was only 1 item as well a picture of the shipping label.

  It does also appear that they had reached out to our fulfillment department, and they confirmed all items were packed in the package before shipment.

  Before we can assist you further, we do need to information requested. 

  Thank you, 

  maurices

  Customer response

  05/08/2024

   I am rejecting this response because: I was told I would get a refund

   There was no order shipment paper in the package  just 1 shirt. I no longer have the gray package. I need my full refund. This is ridiculous  poor customer service. Will tell everyone Not to shop there. Wow.just wow 
  
  

  
  

  Business response

  05/14/2024

  Hello, 

  Again, thank you for reaching out to maurices. 

  As stated before, I checked with our fulfillment center, and they confirmed all items were packed and shipped. I do see that our customer service team requested that you file a claim with **** for the missing items and provide us with the claim number and then our team would be able to refund the package for you. 

  Can you please provide your **** claim number?

  Thank you, 

  maurices

  Customer response

  05/15/2024

   I am rejecting this response because: I don't have a claim number. I called post office. No other packages . I got the package there were items missing. I contacted post office. They can't do anything I opened the package myself only 1 item in there. Packaging warehouse did not package everything this is invoice of what they packaged. They messed up. Please refund. 
  
  
  

• Initial Complaint

  03/06/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I placed a large order online (order # OMAW269655950) on 02/25/2024 and received the order on Wednesday 02/28/2024, but when I opened the package I noticed I was missing 3 items along with the packing slip (missing item numbers: ******, ******, & ******). The order details online indicated that the entire order was shipped in one package, nothing had been updated to say it was removed from my order - everything that I'm missing still reflected to be a part of the order that was shipped to me. I tried using the *** customer support on Friday 03/01/2024 which didn't work because it kept telling me to chose from the options by clicking on them but I couldn't click on anything in the text messages and when I would try to type out what I would have clicked on, it just kept saying it didn't understand and to click on the appropriate option. I tried the online chat support and didn't get anywhere with that either because it's an "automated" chat where you chose from options (like what it was trying to get me to do via text message) but there wasn't any category or option to chose from that related to my issue. I ended up emailing customer support about my issue on Sunday 03/03/2024 and I received an auto-generated reply 1 minute after I sent the email saying "help is on the way" - indicating that my email was received by Maurices ***************************** with a memo saying "Can't wait? Chat with us LIVE online" - but I can't chat with them LIVE online! I still have not heard back from anyone at Maurices about my order missing 3 items and the packing slip as of today 03/06/2024. I am very disappointed in Maurices' *****************

  Business response

  03/21/2024

  Hello, 

  Thank you for reaching out to maurices.com. 

  I have reviewed your order, and I do see that a refund for the 3 items were refunded on 3/8 for the amount of $28.85.

  Can you please confirm if you recieved this refund?

  Thank you, 

  maurices

  Customer response

  03/27/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, I eventually was contacted by Maurices and they did issue me a refund. I find that this resolution is satisfactory to me.

• Initial Complaint

  02/15/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased clothing from Maurices on June 3, 2023 I made a return on Sept 1, 2023 of a few clothing items The refund was to process through PayPal on Oct 4, 2023 The refund didn't come through, so I contacted Maurices and they agreed to send me a check in the mail for $275.54 on November 15, 2023. They said it would take 4-6 weeks.On December 29, 2023 I contacted them because I still had not received my refund.On January 6, 2024 I received a message saying that my check request has been escalated.I have still not received anything as of February 15, 2024.I called their customer service number one last time and they said that the check was processed, but couldn't tell me if or when I will receive it.I want this refund sent to me overnight and not in another 4-6 week repeat cycle.

  Business response

  03/01/2024

  Thank you for reaching out to maurices.com We're sorry to hear about your recent experience. Please know that the check for your refund has been processed and sent. You should hopefully be receiving it soon. If there is anything else we can help you with, please reach out to our customer service team at **************. We would be happy to help! Thank you! 

  Customer response

  03/01/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  01/25/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have been waiting for a refund from company for over 4 weeks with no communication. I have called company several times with no help. All they say is they are escalating the issue and it does nothing. Ref number is 240125-001119

  Business response

  01/26/2024

  Thank you for reaching out to maurices.com We were able to successfully process your refunds. A member of our customer service team will be following up with you directly as well. 
  Thank you! 

  Customer response

  01/26/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  01/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Credit department dispute

  Business response

  01/25/2024

  Thank you for reaching out to maurices.com
  
  We were able to connect with our credit card company and a representative was able to reach out directly. They are researching your concerns and will be responding via letter. 

• Initial Complaint

  01/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed order OMAW264295248 on 1/4 and my entire order was cancelled on 1/5. I hadnt received a refund by 1/10 so I reached out asking about the status of the refund. They told me I could expect the refund by 1/12. I was told to reach out 1/12 if I hadnt received a refund by then, Its is now 1/12 and I have not received a refund. I have attempted to contact customer service and customer service is incredibly hard to get a hold of.

  Business response

  01/22/2024

  Thank you for reaching out to maurices.com
  
  We were able to look into this further with our customer service team and it looks like you were able to connect with them on 1/12. Because the order was cancelled, the authorization should have come off the account within 3-5 days. Additionally, per your conversation with our customer service team, it looks like your gift card was refunded and an e-gift card was sent. If you need any additional assistance with this, please contact us at **************. Thank you! 

• Initial Complaint

  12/31/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered a shirt on the 14th of December with order number OMAW260170568.I have tried to contact the company multiple times without anyone addressing the issue or trying to rectify the situation.It is going on over 15 days of not receiving my merchandise.

  Business response

  01/03/2024

  Hello, 

  Thank you for reaching out to maurices.com. 

  I have researched your order, and I do see that this package is lost with ***** I have gone ahead and refunded your order for you. 

  I do apologize for the inconvenience of these situation. 

  Thank you, 

  maurices

  Customer response

  01/08/2024

   I am rejecting this response because:
  Because refunding my money does not solve the issue. That was a gift which I now do not have a gift for my friends and it was a very special gift. All they did was refund *****, which doesnt solve my issue. 

  
  

• Initial Complaint

  12/24/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Ordered clothes for my wife for Christmas went to check the tracking and it says all the items I ordered were canceled but they didnt issue a refund or anything.

  Business response

  12/27/2023

  We attempted to contact the customer about this issue but the phone number provided was not working. We also sent an email letting them know that the authorization hold for this canceled order OMAW262760354 will fall off in 3-5 business days, which can be anywhere between 12.29.23-1/3/24. 

• Initial Complaint

  12/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I returned several items are once. 5 packages to be exact. Items were sent out on 12/6, I received an email saying ALL returns were successful and that I would be receiving my refund (over $200 worth) in ***** days. I received refunds for 2 out of the 5 packages right away. We are on day 14 now and I have yet to get my refund for the other 3 packages. I have tried to call customer support MULTIPLE times for an update and can never get through. My most recent phone call attempt (right now) has been a wait time of 2 HOURS... this is absolutely ridiculous customer support. No one should have to wait over 2 hours to speak to someone to resolve the issues. Their "chat now" and text features to get help are bogus as it's just a "virtual assistant" who can't do anything for you. I have been a loyal customer with ********************** for so long but am at my breaking point with them at this point. I'd love to just be able to talk to someone regarding my issues but that doesn't seem possible. Very disappointed in customer support here.

  Business response

  02/09/2024

  Notes:Reached out to the customer after a ******************** complaint regarding her refund. 

  What you did(as a tier 2) for the customer: I went over her order history, and found the below information. I contacted her and set expectations as to why the refunds did not go through and her refund check.

  Return #	Order #	Return date	Completed	Refund owed
  N88306137893	OMAW195736893	12/6/2023	no	31.78
  N88710125737	OMAW165136737	12/6/2023	no	4.78
  N88229137831	OMAW147126831	12/6/2023	Yes	0
  N88337772666	OMAW124383666	12/6/2023	Yes	0
  N88915676658	OMAW159817658	12/6/2023	no	67.24

   

  What the customer should expect next: Customer to receive refund check 

  Resolution: Sent check request on 1/3/24.

  
  

  
  

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