Complaints

This profile includes complaints for Maurices Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Maurices Inc

  425 W Superior St Duluth, MN 55802-2625

• 

  Maurices, Inc. #1093

  2107 S. Main St. Bellefontaine, OH 43311

• 

  Maurices

  664 W Main Street American Fork, UT 84003

• 

  Maurices

  180 N. Station Parkway Space 1095 Farmington, UT 84025

• 

  Maurices

  Diamond Mountain Shopping Ctr. Vernal, UT 84078

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was encouraged to open a Maurices store credit card while shopping one day. The associated told me it would save me money. I decided I would try out the card. She told me I could use the card that day, save some money and then immediately pay it off in the store that same day so I would not have to worry about the bill. I did this. Then a month later I got mail from the company. I almost didn't open the mailer as I assumed I would have no bill and that it must be coupons or adverstisments. I was annoyed to find I had a three dollar and some change bill. I was frustrated as It could have gone into deliquency since I had been told it was paid off and almost ignored it. I called the line to pay off the bill and close my account, which I was then told happened. The next month I then got another bill. I called again and they said the payment didn't go through. As I had spent several hours on the phone with the credit card company at this point and had attempted to pay and close the card I asked them to do take care of the three dollar charge and just let me be done. The said it had been balanced to zero and that It was closed. This month I now have another bill for eleven dollars and some change. I do not know what to do and how to resolve this. I do not want to spend any more of my time trying to deal with this business and I am beyond frustrated.

  Business Response

  Date: 07/23/2024

  Hello, 

  Thank you for reaching out to maurices.com!

  I do apologize for your frustration with ************** Our card is held through a third party, I have escalated this concern to their complaints department. They will reach directly out to you. 

  Thank you, 

  maurices

• Initial Complaint

  Date:07/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was checking out in a Maurices store and the clerk asked if I would like to sign up for a card. I did and the purchase was charged. Apparently, I already had an account that I hadn't used for MANY many years that I didn't even remember having. I have had the same mailing address for 12 years so it would've been prior to that. However, they did NOT bother to update my address based off the application I filled out so I never received a card or a bill. I guess it's safe to assume that no one ever moves???? Then they tacked on a bunch of late fees and interest for a bill that I never received because of their negligence in updating my contact information. This is definitely negligent practice and if you look at the fees they added, probably fraudulent as well. They made NO attempt to contact me: my email address hasn't changed, my phone number remains the same for 20+ years so if they had tried, they would have found me. Instead, they tacked on fees and sent it to credit, hurting my credit score AND sent to a collection company all because they couldn't update an account that hadn't been used for nearly a decade!! I pay all of my credit card bills in full every month (reflective in my credit score) and would've liked the opportunity to pay this bill but was robbed that privilege by negligent practice of not sending a bill to the address I had written on my application!!!! Funny, the collection company found me with no problem so obviously Maurices didn't even try!

  Business Response

  Date: 08/21/2024

  Hello, 

  Thank you for reaching out to maurices. 

  I reached out to our contact at the complaints department for the maurices credit card. I received this response.

  It was closed on 7/29/24 from Cardholder Inquiry with the following note.
  
  Hi, 
  
  As previously stated, we have sent the customer a letter on July 24, 2024, with the outcome of our Investigation. Have a great week!

  If you have not received that letter please let me know so I can let our MCC vendor know. 

  Thank you, 

  maurices

   

  Customer Answer

  Date: 08/21/2024

   I am rejecting this response because: Their response doesn't contain a "resolution" of any sort.
  
  
  

  Business Response

  Date: 08/21/2024

  Hello, 
  Thank you for reaching out to maurices.com.

  I do apologize for the inconvenience and frustration this has caused. 

  Unfortunately, our credit card is held by a third party, and we do not have any access to your credit card account. That is why we have to send these concerns on to Bread Financials complaints department to have them resolved. 

  ***** stated that they sent a letter on July 24th with their findings from their investigation. If you have not received that letter or unsatisfied with their findings you will want to reach out to them directly at **************, They will be able to assist you with any questions or further concerns, you have about your credit card account. 

  Thank you, 

  ************;

• Initial Complaint

  Date:07/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a online bill pay on 5/9 via ***** Fargo, they sent a paper check. Maurices claimed it was not received so I was advised to do a stop pay and just repay via Maurices Credit Card website. I did this on 5/28. The account was then current. On 5/31 they received the stop pay check and tried to cash it even though my account had no balance and then charged me a 30 dollar return charge fee. I have called multiple times their customer service line and messaged online with no assistance received. It is absolutely appalling the service I have received from them. I understand the credit card might be outsourced to *************** but I signed up via Maurices store so they should be able to assist.

  Business Response

  Date: 07/23/2024

  Hello, 

  Thank you for reaching out to maurices! 

  I have escalated this concern to our third party vendor ************* that holds our card. Their complaints department will be reaching out to you directly. 

  Thank you, 

  maurices

  Customer Answer

  Date: 07/25/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I have closed the credit card account and will never utilize it again. I highly encourage, Maurices to review other banks for their credit card as this does affect their reputation partnering with such terrible company. 

  Thank you for your assistance!

  ***************************

• Initial Complaint

  Date:06/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your company sold my email address to a company I have never heard of nor have I ever visited their website. I know this because yesterday, June 14, 2024, I signed up on your website to receive a promotional discount which required me to put in my email address and phone number. When I realized that you charge $6 for a return shipping, I unsubscribed. This morning, June 15, 2024, I received email junk from a store called **********. I have never heard of this store, nor did I sign up for this store. What are you going to do about my email having been sold to other companies? That's not cool. Very few businesses have this email that I put into your system to receive that promotional discount. I'd like to know what you're going to do to fix this before I go above the BBB.

• Initial Complaint

  Date:05/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Maurcies owes me $45. Refund. For only sending 1 shirt. I have called and chatted through. Text. They refuse to help me. Only received 1 shirt on my last order. I receive usa shirt. Did not receive ****** and **** sweatshirt. Earrings and faith shirt. I opened the package 1 item.please refund the rest. Poor customer service on phone and on chat. Thanks

  Business Response

  Date: 05/07/2024

  Hello, 

  Thank you for reaching out to maurices.com. 

  I was able to review your interactions with our CARE team. I do see that they requested further information from you in regard to this incident. They asked for a photo of the invoice that showed there was only 1 item as well a picture of the shipping label.

  It does also appear that they had reached out to our fulfillment department, and they confirmed all items were packed in the package before shipment.

  Before we can assist you further, we do need to information requested. 

  Thank you, 

  maurices

  Customer Answer

  Date: 05/08/2024

   I am rejecting this response because: I was told I would get a refund

   There was no order shipment paper in the package  just 1 shirt. I no longer have the gray package. I need my full refund. This is ridiculous  poor customer service. Will tell everyone Not to shop there. Wow.just wow 
  
  

  
  

  Business Response

  Date: 05/14/2024

  Hello, 

  Again, thank you for reaching out to maurices. 

  As stated before, I checked with our fulfillment center, and they confirmed all items were packed and shipped. I do see that our customer service team requested that you file a claim with **** for the missing items and provide us with the claim number and then our team would be able to refund the package for you. 

  Can you please provide your **** claim number?

  Thank you, 

  maurices

  Customer Answer

  Date: 05/15/2024

   I am rejecting this response because: I don't have a claim number. I called post office. No other packages . I got the package there were items missing. I contacted post office. They can't do anything I opened the package myself only 1 item in there. Packaging warehouse did not package everything this is invoice of what they packaged. They messed up. Please refund. 
  
  
  

• Initial Complaint

  Date:03/06/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed a large order online (order # OMAW269655950) on 02/25/2024 and received the order on Wednesday 02/28/2024, but when I opened the package I noticed I was missing 3 items along with the packing slip (missing item numbers: ******, ******, & ******). The order details online indicated that the entire order was shipped in one package, nothing had been updated to say it was removed from my order - everything that I'm missing still reflected to be a part of the order that was shipped to me. I tried using the *** customer support on Friday 03/01/2024 which didn't work because it kept telling me to chose from the options by clicking on them but I couldn't click on anything in the text messages and when I would try to type out what I would have clicked on, it just kept saying it didn't understand and to click on the appropriate option. I tried the online chat support and didn't get anywhere with that either because it's an "automated" chat where you chose from options (like what it was trying to get me to do via text message) but there wasn't any category or option to chose from that related to my issue. I ended up emailing customer support about my issue on Sunday 03/03/2024 and I received an auto-generated reply 1 minute after I sent the email saying "help is on the way" - indicating that my email was received by Maurices ***************************** with a memo saying "Can't wait? Chat with us LIVE online" - but I can't chat with them LIVE online! I still have not heard back from anyone at Maurices about my order missing 3 items and the packing slip as of today 03/06/2024. I am very disappointed in Maurices' *****************

  Business Response

  Date: 03/21/2024

  Hello, 

  Thank you for reaching out to maurices.com. 

  I have reviewed your order, and I do see that a refund for the 3 items were refunded on 3/8 for the amount of $28.85.

  Can you please confirm if you recieved this refund?

  Thank you, 

  maurices

  Customer Answer

  Date: 03/27/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, I eventually was contacted by Maurices and they did issue me a refund. I find that this resolution is satisfactory to me.

• Initial Complaint

  Date:02/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased clothing from Maurices on June 3, 2023 I made a return on Sept 1, 2023 of a few clothing items The refund was to process through PayPal on Oct 4, 2023 The refund didn't come through, so I contacted Maurices and they agreed to send me a check in the mail for $275.54 on November 15, 2023. They said it would take 4-6 weeks.On December 29, 2023 I contacted them because I still had not received my refund.On January 6, 2024 I received a message saying that my check request has been escalated.I have still not received anything as of February 15, 2024.I called their customer service number one last time and they said that the check was processed, but couldn't tell me if or when I will receive it.I want this refund sent to me overnight and not in another 4-6 week repeat cycle.

  Business Response

  Date: 03/01/2024

  Thank you for reaching out to maurices.com We're sorry to hear about your recent experience. Please know that the check for your refund has been processed and sent. You should hopefully be receiving it soon. If there is anything else we can help you with, please reach out to our customer service team at **************. We would be happy to help! Thank you! 

  Customer Answer

  Date: 03/01/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:01/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting for a refund from company for over 4 weeks with no communication. I have called company several times with no help. All they say is they are escalating the issue and it does nothing. Ref number is 240125-001119

  Business Response

  Date: 01/26/2024

  Thank you for reaching out to maurices.com We were able to successfully process your refunds. A member of our customer service team will be following up with you directly as well. 
  Thank you! 

  Customer Answer

  Date: 01/26/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:01/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Credit department dispute

  Business Response

  Date: 01/25/2024

  Thank you for reaching out to maurices.com
  
  We were able to connect with our credit card company and a representative was able to reach out directly. They are researching your concerns and will be responding via letter. 

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order OMAW264295248 on 1/4 and my entire order was cancelled on 1/5. I hadnt received a refund by 1/10 so I reached out asking about the status of the refund. They told me I could expect the refund by 1/12. I was told to reach out 1/12 if I hadnt received a refund by then, Its is now 1/12 and I have not received a refund. I have attempted to contact customer service and customer service is incredibly hard to get a hold of.

  Business Response

  Date: 01/22/2024

  Thank you for reaching out to maurices.com
  
  We were able to look into this further with our customer service team and it looks like you were able to connect with them on 1/12. Because the order was cancelled, the authorization should have come off the account within 3-5 days. Additionally, per your conversation with our customer service team, it looks like your gift card was refunded and an e-gift card was sent. If you need any additional assistance with this, please contact us at **************. Thank you!