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Business Profile

Clothing

Proozy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 138 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Quality not as expected. I have attempted several times to return the items, but the only way to contact merchant is thru their message system on their site, which I have done several times. I get no response back. The links for returns do NOT work. I click on the links provided when they sent confirmations of orders, shipping, and delivery, and none of the links work. There is no phone number and I see on ******** that MANY people have problems with non response from the company and checking reviews on line (should have done that before ordering) I see this is par for the course. It is within the **************************************************************** get a reply to initiate returns.

  • Initial Complaint

    Date:03/22/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted an order to Proozy on March 10th for some sandals in the amount of $94. The order was accepted and they created a shipping label with *** on March 12th at 1:54 pm and then created another shipping label with **** later in the day at 4:55pm. Several days went by and I reached out to customer service on March 16th to cancel my order and asked for a full refund because the order had not shipped yet. They stated that they cannot change or refund the order if it is already in the "processing stream". As of today, 3/22, the item has still not been received for shipment and I again reached out to cancel and for a full refund, which they responded that the package is awaiting pickup, which is the same status as before. I have serious concerns on the legitimacy of this business as there are many online reviews that have stated similar issues. Ultimately I would like assistance to receive a refund for my order. Regards,Evan

  • Initial Complaint

    Date:12/19/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Monday, I purchased two items of clothing that came to a total of $14. I chose ****** pay, and when I hit submit, I was charged nearly $50. I immediately contacted the company via email to request to cancel because they don't have a phone number and have not gotten a response despite multiple emails. I have no idea how to get ahold of this company and I don't want this order to go through beause they will also charge me for returning something that I can't afford in the first place because I only bought it because it said it was going to be a TOTAL of $14.

  • Initial Complaint

    Date:11/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 pair of sweat pants. One grey and one black. They arrived and were too small. I requested an exchange for a larger size. Same items. I was shipped 2 pair of the grey sweatpants. I contacted customer service and was told there was nothing they could do other than I could return the items but I would have to pay shipping charges.

  • Initial Complaint

    Date:11/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered slippers from Proozy on September 26, 2024. They arrived, but did not fit. I returned the original ones and requested an exchange for a larger size. Proozy reported sending the larger size slippers on October 25, 2024. The tracking number showed that the order was received by the shipping company on October 30, 2024. Since then (it is now November 18), there has been no further activity on the shipper's site. Proozy support (through the chat feature, since they have no phone support) said that after 14 business days, the shipment will be declared lost and they will either send a replacement or a refund. I told them I wanted a refund as soon as possible. I have repeatedly emailed the support address and sent chat messages through the website asking for a refund, but have received no response at all (not even an acknowledgement of my messages).

  • Initial Complaint

    Date:10/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of Oakley glasses for $59 regular price $200 (this should have been a warning). I received a cheap pair of fake glasses. These are absolutely not Oakley nor are they good quality. I immediately tried to set up a return and they want $7 fee to return. I'm not paying any money to send back fake (scam) sunglasses. I emailed the company and they haven't replied.

  • Initial Complaint

    Date:10/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about September 5, 2024, I ordered a pair of sneakers from Proozy. On September 19, 2024, they delivered the wrong size. It seems impossible to get help. I tried emailing, but I got an auto response. Ditto for my attempts to contact them through social media.

  • Initial Complaint

    Date:09/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Proozy and received a confirmation that it had been shipped. However, when the order arrived, it was missing items. Whenever I checked the status, there was conflicting information - sometimes it said the item had shipped, and other times it said it hadn't. Despite this, a tracking number was attached to the package I received, which was missing the items. I have sent numerous emails, and I even emailed the CEO to explain that I just want either a refund or the items I purchased. However, I have received zero responses to over 10 emails over the course of two weeks, not even an acknowledgment of the receipt of my email. When I tried to initiate a return of the items I did not receive, the system would not complete my return request and prompted me to contact them via the same email address that I have been emailing almost a dozen times. There seems to be zero accountability, and I have no alternative recourse for contacting this company. Despite this, they continue to send me new emails every day asking me to purchase more merchandise, yet every email I send to them asking about a purchase Ive made goes ignored.

  • Initial Complaint

    Date:09/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On two different orders, merchandise was missing even that the tracking said it had been delivered. It has not. We asked the neighbors and tried to reach out by phone, email and chat to Proozy. Nobody got ever back about the missing *** Ban sunglasses from Order #*******-P and the Birkenstocks from Order #*******-P. Both items were charged, but were not delivered. Proozy is completely unresponsive or uses meaningless ***********

  • Initial Complaint

    Date:09/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed August 29th, 2024 #*******-P for the amount of $247.49. The business phone number is no longer in service. I have emailed them multiple times with not real response. I have no way of actually getting ahold of a person.

Proozy is NOT a BBB Accredited Business.

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