Reviews
Customer Review Ratings
Average of 32 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromLiberato S
Date: 04/25/2025
1 starLiberato S
Date: 04/25/2025
Govmint.com is a marketing company and not a bullion dealer. They advertise "Today's Deals" at discounts when they don't even have the product available. You are then bombarded with texts and emails of products at ridiculous prices. And then poof...your order gets cancelled when you don't buy anything from them. They could have offered a replacement product. A 1/2 oz of gold is a 1/2 oz of gold regardless of what year it was minted. They could have offered a 1 ounce coin for every two 1/2 ounce coins purchased. They did not. Shop at a bullion dealer and not this company.
GOVMINT
Date: 04/29/2025
Thank you for taking the time to share your feedback. We truly regret that your experience did not meet the standard of service we aim to deliver.
When our promotion launched, the products were available; however, due to exceptional demand, inventory sold out much faster than anticipated. This was not intentional, and we apologize for any inconvenience it may have caused.Additionally, our promotional emails and texts you received are part of our standard marketing communications and are not connected to individual order statuses. We're glad we were able to find alternate products for you and hope they meet your expectations. We truly appreciate your understanding in this matter.Review fromAlexis P.
Date: 04/20/2025
1 starAlexis P.
Date: 04/20/2025
I placed an order on 3/23/25 order number originally the shipping time was 4/13/25 which I was OK with. Now I called after item wasn’t shipped and was told it was going to be 4/21/25 when a shipment came in and “I was In” to get this order. Also I was told the shipment for this item was coming in 4/21/25 and I was in line to get the item shipped to me. Now I receive an email that it’s back dated to 4/25/25. So is govmint going to postpone again after the 4/25/25 too or truly send the item? It says in stock on the website. I agreed when I placed the order to that date of 4/13/25. No where did it state on the advertising of this item that it was on back order. I don’t feel I was able to make an informed decision if I truly wanted to purchase for an in stock item that was actually back ordered. The advertising led me to believe it was an item in stock. It still states today even the item I ordered is in stock on the website. I hope that’s taken down and advertised that it’s on back order so future customers can make an informed decision when purchasing. This is my first time ordering and first impression of this company. I hope to see this fulfilled. I have never, I mean never ordered from a bullion company that said something was in stock and then almost a month later after order was placed that it’s again and again on back order. I have purchased from many different bullion companies and this is not a normal practice that I’ve ever come across. Usually if sold out or back ordered I can click an option to be notified if an item is back in stock. I can order this item from another company I noted has it and I would’ve had it already which is the an example respectfully. Their website has the same item available and In stock and available to ship as soon as possible. I already had called about this order once and not ok with it being back dated again and again. So I’m interested to know how can Govmint rectify this?GOVMINT
Date: 04/24/2025
Thank you for reaching out and giving us the chance to address your concerns. We sincerely apologize for the delays with your order. Due to higher-than-expected demand, were working hard to fulfill orders as quickly as possible. As a gesture of goodwill,wed also like to offer you a discount on this order or a future one. Please contact our **************** team at ************** to let us know how you'd like to proceed.
Thank you for being a valued customer of **********************.Alexis P.
Date: 04/24/2025
If an item is in stock when I placed the order it doesnt matter about higher than expected demand is what Im saying. It would be shipped. As its in stock. The other bullion sites ship it to me as its in stock. What most bullion companies do and what I expect as a standard in general is once an item in stock sells, that the website states out of stock. Then has a pre- order option if the bullion company plans to place orders for more. Than you can post- pone with updates on higher- than- expected demand. Not on in stock items is what Im saying. Its customer transparency and correct advertising on the website. So a customer can decide if they want to order a pre-order and wait for an out of stock item. Which this company doesnt have the item despite the website stating so. I already called and was told I was going to have it shipped on 4/21 and its pushed to 4/25 so this item is clearly not in stock. The Govmint website states on their website item I purchased in stock when its actually not. At all. Is what Im getting at. Respectfully, Im used to bullion sites shipping in stock items and having me wait for pre- ordered ones. Thats what Im getting at. Can Govmint make those changes to match the industry standard on bullion websites? How will Govmint rectify this? Id appreciate a discount automatically on my current order Im waiting for. This order hasnt been taking care of, first time buyer, so I want to see how this order goes. ThanksReview fromNeil G
Date: 04/05/2025
5 starsDear GovMint Customers, I would like to take this opportunity to discuss my recent Customer Service experience with GovMint. They are highly qualified people at both understanding and resolving every issue to the consumer's satisfaction. They will address shipments/refunds/damages/misunderstandings for quick resolution. I want to personally express my appreciation to their fine staff, especially Stephanie, for her courtesy and desire to satisfy my immediate needs. I hope the information is useful to other clients in resolving their own issues. Truly yours, Neil G.Review fromDaniel C
Date: 12/08/2024
5 starsDaniel C
Date: 12/08/2024
I ordered a couple 2oz silver coins and a 1oz silver bar. I got my order much faster than I thought I would and was very happy when I got to see my order in person. I am excited to place my next order! Thank you.GOVMINT
Date: 12/10/2024
Thank you for sharing this, ******!Review fromARTHUR F
Date: 12/03/2024
5 starsARTHUR F
Date: 12/03/2024
I have only one complaint! My first representative was Jim. My complaint is: He retired about 10 years ago. Otherwise, I have never had a problem with any orders in around 20 years dealing with them. Sure, there are times when an item is sold out or backordered, but, that happens in most all businesses; even donut shops run out of goodies at times. So, SUCK it UP you spoiled brats and allow GM the opportunity to satisfy and/or make right your purchases. But, do NOT expect that there will never be an occasion which just is impossible to please everyone. Merry Christmas and Happy New Year, A. G. Friend Bartlett, TNGOVMINT
Date: 12/04/2024
Thank you for sharing your experience, ******! We always strive to do right by our customers!Review fromJA K
Date: 10/23/2024
1 starJA K
Date: 10/23/2024
Ordered a product. Hit my credit card. High-demand product. Govmint could not find my order and had to create it. Order created (with order number); was told credit card was declined (which is utterly inaccurate); mysteriously the product I ordered is no longer available. Very unprofessional; I question the business practices of Govmint and would NOT recommend anyone consider any of their products.GOVMINT
Date: 10/29/2024
Thank you for reaching out and sharing your concerns with us. At GovMint.com, we take feedback seriously and are committed to providing the best service possible.
We sincerely apologize for the frustration regarding your order. Due to necessary verification processes,your order was initially held. Unfortunately, by the time it was released, the product had sold out, as we had limited quantities available. We completely understand how disappointing this is, especially when you were looking forward to your purchase.
To make up for this experience, we would like to offer you a special discount on your next purchase. Please reach out to **************** ************** or *************************** for assistance redeeming this offer.
If theres anything else we can assist you with, or if youd like help finding an alternative product,please let us know. We truly appreciate your understanding and your feedback.Review fromJOHN C
Date: 10/07/2024
2 starsJOHN C
Date: 10/07/2024
Purchased a 2024 Niue $2 1-oz Silver Nightmare Before Christmas Jack Skellington Colorized Proof on Oct 5th for the site shows it's in-stock, but once paid for and check up on the order it says it's on backorder find this misleading, so what turned out to be a early purchase for a birthday gift will lead me to no gift on their special day:( and a return visit to the site highly unlikely if not received by Oct 28, 2024GOVMINT
Date: 10/11/2024
Thank you for your feedback on the "In Stock" label. We understand your concerns about the shipping timeline and apologize for any confusion. While the product is marked "In Stock," the checkout page did indicate an expected ship date of October 15th before you complete your order. Your product was shipped on 10/9/2024 and has an expected delivery date of 10/12/2024. We appreciate your input and will look into making our labeling clearer in the future. If you need additional assistance, please reach out to our **************** team at ************** or ****************************Review fromMicah T
Date: 09/16/2024
1 starMicah T
Date: 09/16/2024
I Never received my order. Everything with the supposed shipping and tracking was suspicious. Don't trust.GOVMINT
Date: 09/20/2024
Thank you for your feedback. We apologize for the inconvenience with your order placed on September 10. Your package was shipped on September 11th, but there was an address error that our **************** team addressed after your conversation on September 16th. Were happy to see that your package was delivered on September 18th.
We appreciate your understanding as we work to meet our 7-10 business day shipping timeframe. If you have any further questions, please dont hesitate to reach out. Your satisfaction is our top priority!Review fromjohn t
Date: 08/23/2024
5 starsjohn t
Date: 08/23/2024
gov mint is an excellent business.i have had many pleasant transactions with them already. the coins I have ordered have met expectations, and are very nice in quality. the customer service is "top shelf" folks like Jenny,linda,and Erick have been outstanding in their knowledge, and ability to help the customer. look forward to doing business with them in the future. sincerely, John ******GOVMINT
Date: 08/28/2024
Thank ****************!Review fromJames S
Date: 08/14/2024
5 starsJames S
Date: 08/14/2024
Now help me out today awesome dude and cliff does awesome job toGOVMINT
Date: 08/14/2024
Thank you so much for your kind words!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.