ComplaintsforViking Client Services, LLC

• Initial Complaint

  05/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have many questions regarding this claim. First off, I am denying that I am responsible for this claim. I picked up this rental car from budget rental at the **************. I picked it up myself in a dark congested garage. When I got to ********************* , my destination, I discovered the dent in the front driver side fender. I immediately called budget and explained to them what I saw. What I saw was 2 dented areas with x x and the number 2 writen in white ***** between the 2 xs. I was told that if it was aready marked then it was documented. I even expressed my concern of getting Blamed for this and i was reassured that I would not be. I took pictures of it at that time. Now a year later I get a notice from a collection agency that they are requesting over $1,000 in damages that they say I am responsible for. Why hadnt budget reached out to me in all this time ? I would have had the picture that after a year I have deleated. Also if I was pushed to pay for something I am not responsible for I could have turned it into my insurance company. I think someone needs to look to see who rented that vehicle before me and see how the car was when they checked it in. Obviously someone seen the damage before I took the car because it was marked with white paint or marker. This is a very serious matter to me. I am 72 years old, living on social security with little amount left over at the end of the month. I save all year to go on vacation and able to rent a vehicle. This certainly has tarnished that vacation and any future times of renting a vehicle. Also I am devastated that this went to a collection agency before me having any communication from budget regarding this matter. Which will end up on my credit report. I am requesting any info that you have that you sent me any correspondence from budget regarding this matter over the past year. And by the way , I have to deal with the nastiness of the employees of that collection agency. I

  

  Business response

  05/30/2024

  Dear Sir or Madam:
  
  This is in response to complaint ******** filed with the Better Business Bureau.  We appreciate the opportunity to respond to the concerns raised in the complaint and to provide additional information.  We understand that Ms. ************* believes that the damage to her rental car from **************** Rental (Budget) was pre-existing, and she returned the vehicle in the exact same condition as he received it.  We also understand that ************ has concerns regarding her credit report.  We have performed a thorough review of ************s account, and would like to share the following:
  
  While all records indicate that the damage occurred while in ************s possession, our client has made the decision to close the account.  Regarding her credit report,please know that Viking Client Services, LLC does not report rental car claims to the credit bureau agencies. 
  
  We would like to thank ************ for reaching out regarding her account.  It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction.  I hope that I have been able to answer her concerns and resolve the situation satisfactorily. 
  
  Sincerely,
  
  *************************
  Compliance Director
  Viking Client Services, LLC

• Initial Complaint

  12/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  As of December 2023, I continue to receive debt collection notices from this company related to a false claim/alleged creditor, Payless Car Rental. ******* released all claims after the party at fault admitted full responsibility and assumed all damages on the payless recorded line, and had full coverage insurance that paid for all damages in February 2023. Payless legal team was contacted in October/November 2023, regarding the continued letters from Viking but they are still sending them. Since this is the main concern, I will not provide further information related to treatment, lack of accountability, or refusal to communicate in a professional manner in this complaint.

  

  Business response

  12/12/2023

  I would like to address ********************' complaint, but unfortunately without additional identifying information, I am unable to locate the claim.  I would appreciated it if she could provide the Viking Client Services, LLC account number and/or her full address.  Once I am able to locate the account I will be able to review and respond to her concerns.  

  Thank you,

  *************************

  Compliance Director, Viking Client Services, LLC

  Customer response

  01/03/2024

  The claim number on their correspondence is: SE1340.  That should be sufficient to identify the complaint

  

  Business response

  01/25/2024

  Dear Sir or Madam:
  
  This is in response to complaint 20990637.  We appreciate the opportunity to respond to the concerns raised in the complaint and to provide additional information.  We understand that ******************** has indicated that she believes the amount owed is a false claim.  We have performed a thorough review of ********************** account, and understand the following:
  
  ******************** rented a vehicle from **** Budget Car Rental (****)through Payless Car Rental on February 23, 2023, and returned the vehicle with damage to the rear bumper and quarter panel. On March 8, 2023, **** sent an invoice to ******************** showing the breakdown of costs and the total amount owed of $1,636.36.  On July 26, 2023, **** placed ********************** past due account with our office for processing.  No payment has been received to cover the expenses,neither from ******************** nor another party. While a third party might have been involved in the accident,unfortunately, it does not release ******************** from liability.  Per the rental contract, ******************** is responsible for the costs associated with the damages regardless of fault.
  
  This is a valid claim and would like to encourage ******************** to contact our manager *********************, ***************************, with any questions regarding the account and help move it to a resolution.      
  
  Sincerely,
  
  *************************
  Compliance Director
  Viking Client Services, LLC

• Initial Complaint

  08/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  First, this company is extremely unprofessional. This company needs to research back to HERTZ rental filing and I better not see on collection false reporting on my credit. USAA needs to fix this problem. I used to be a USAA customer for everything. I filed an insurance claim for my auto for my Jaguar XJL last year. USAA kept sending me to riffraff junk businesses for my claim and the shops couldnt match my color Paint. I complained multiple times regarding this concern. The last ******** shop USAA told me to go was called ************* ******** which was located in *******, **. When I got there to turn my vehicle in for service. I was greeted at the door was a standard-size rental vehicle without a choice of a pick. The service advisor said he already have a car for me. This assigned shop serviced my car as required. After months later I received a ban for business notice from HERTZ rental that I didnt pay for a rental car and started to receive collection calls from a business called VIKING collections that I have a $900 plus bill that I never paid from HERTZ. I was told that ******* ******** never paid for the days. I called USAA multiples time to advise of these issues and they were completely clueless saying that they never were billed from Hampton Auto ********. I then drive to the business and when I went to the location there was a close for businesses letter and the door saying there no longer in business I called USAA again and spoke with a claim advisor who said they will work on and the cost doesnt seem right and they will ask for a bill. ThIs is why I left USAA after being a customer for over 20 years plus started off unable my parents.I will not be handle reliable or accountable for one dime of this mistake. Please have someone call me ASAP

  Customer response

  08/28/2023

  Both companies need to work together to correct this. I was sent to ******** shop by USAA that put the rental car in my name and never send USAA the invest. And ***** sent this bill to Viking collection to collect on this unresolved bill and trying to add this bill on my credit. Please have Viking work with USAA to prevent adding this on my credit while this matter being investigated 

  

  Business response

  08/29/2023

  In response to the complaint Viking Client Services, LLC (Viking)received on July 17, 2023, from the Better Business Bureau, I have reviewed ******************* concerns regarding the unpaid ***************** (Hertz) claim. 
  After reviewing the details, it appears that ******************** concerns are regarding the fact that USAA did not pay the Hertz rental fees as she expected.  I see that since this complaint was filed, ****************** has been working with a Viking agent over the past few weeks to get USAA the documentation needed to pay the claim. 
  Regarding ******************** concern about her credit being impacted, please know that Viking does not report rental car claims to the credit bureau agencies. 
  Viking is a reputable national recovery service that works on behalf of Hertz and other rental car companies to help customers through what is often a time consuming and complicated process.  We would like to thank ***************** for reaching out with her concerns and are glad that there seems to be progress with USAA.
  
  Sincerely,
  *************************
  Compliance Director
  Viking Client Services, LLC

• Initial Complaint

  06/26/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I canceled my insurance plan months ago yet I received a letter in the mail claiming I have debt that I owe when I paid my last month and canceled my insurance I've had them for years and have always been off and on insurance depending when I have a working vehicle and this is the only time I've ever received a letter about debt that isn't mine

  

  Business response

  06/27/2023

  Good afternoon,

  I have not been able to locate an account for this consumer.  Could they please provide an account number or a copy of the letter they received?  With the limited information they provided, I am unable to research their complaint.

  Thank you,

  *************************, Compliance Director, Viking Client Services, LLC

• Initial Complaint

  05/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The account information must be corrected and not be in collections at Viking. I am a renter with proper coverage and an active ************************** claim. I am an **** Preferred customer who completed a damage form and provided **** with an **************** Claim number and police report in December **************************************************** *******, *******. Most importantly, the required information was promptly provided to the **** rental agent at the ************* location, and I rented another vehicle shortly after the incident. Five months later, on May 1st of, 2023, I received a call from Sedgwick regarding the incident. Previously, an unknown person from the **** claims department attempted to file a claim with my primary insurance company in March of this year. I advised Esurance, my insurance company, of the previously filled claim with **************** and that I did not provide my direct insurance information to **** and was not contacted regarding a claim. Esurance was advised to notify **** of the claim with ****************. As stated, an adjuster from ******** contacted me regarding the claim on May 1st, and at the time of the call, I did not have the requested claim information from five months ago readily available. I informed her that the ************* **** location had documents with the requested information. I asked if she had contacted *****, and her answer was no. In an attempt to exert her power, she stated a threat that if I didn't give her the **************** Claim number I did not have, she would send the account to *************************************, I have attempted to contact someone from **** regarding this incident to no avail. I have had so many disconnected calls and received shocking carelessness from agents. I have tried to contact ******** but can not reach anyone because I was not provided any information about the adjuster on my case. During our call, when I questioned the adjuster about someone contacting me via phone about the incident five months later, I was told by the adjuster that the file had just reached her desk. It is now May 3, 2 days after speaking with the adjuster for the first time and receiving follow-up information about the incident, and the account is now in collections at Viking. My rental agreement lists **************** Platinum **. I called **************** and was told that no one from **** had reached out or sent over a damage claim. **************** stated that everything was completed, and all **** had to is contact the company. **** dropped the ball, and the treatment I received about the claim was horrific.

  

  Business response

  05/12/2023

  In response to the complaint Viking Client Services, LLC (Viking)received on May 3, 2023, from the Better Business Bureau, I have reviewed the unpaid **** Rent A Car (****) claim. 
  

  ******************** account that was placed in our office on May 4, 2023.  Since this complaint was filed, ****************** has been able to provide Viking with her **************** claim number and we have begun to work with them directly to move the account towards resolution.  I understand that a concern of ******************** was that there might be additional charges because her account was placed in collections, and I would like to reassure her that Viking does not charge interest or fees. 

  
  We would like to thank ****************** for her feedback.  It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction.   If ****************** has any further questions, she should feel free to contact manager ********************* at ************.
  
  Sincerely,
  *************************
  Compliance Director
  Viking Client Services, LLC

• Initial Complaint

  03/16/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I rented a vehicle from Hertz and was involved in an accident. The claim for this accident was closed out on September 23, 2022 with my insurance company paying Hertz $3495.84 and I paid my deductible of $500.00 on September 23, 2022 leaving me with a zero balance due to insurance claim. I received a letter on January 3, 2023 from Viking Client Services stating I owe $1441.60 to ****************** I reached out to ***** to confirm this debt and was given an account number that did not work to start making payments online. I called to verify the account number with ***************************. Upon further clarification she stated I did not owe $1441.60 because insurance sent them a check. ******** then stated that I owe a different amount, so I asked for an updated letter with the "correct" amount she said she cannot change the amount in their system to send me a corrected formal letter. This debt is invalid due to my records with my insurance company and Hertz Rental. I would like this dismissed as all payments have been made.

  

  Business response

  03/24/2023

  In response to the complaint Viking Client Services, LLC (Viking)received on March 16, 2023, from the Better Business Bureau, I have reviewed the unpaid ***************** (Hertz) claim. 
  In the complaint ******************** acknowledges that she was in an accident with a rental vehicle from Hertz.  Her insurance paid according to the policy, and she paid her deductible amount of $500 on 9/23/23.  ******************** is also dissatisfied with Vikings online payment process and now believes the remaining balance should be dismissed.
  In my review I found that ******************** insurance company paid the majority of the damage claim on 10/03/22, as per the insurance policy,leaving a balance of $1,441.60.  This remaining balance includes a $500 deductible and $941.60 of fees, both of which are not covered by ******************** insurance policy.  There are no records of receiving a payment from ******************** on or around 09/23/2022, in the amount of $500. 
  On 03/14/2023, ******************** had a phone conversation with a Viking agent.  During the interaction it was explained to ******************** that the remaining amount owed is $1,441.60 and that is the balance displayed on the Viking online payment portal.  However, the agent also explained that based on the rental program our client has agreed to waive the additional fees once ******************** pays $500 to cover her deductible.
  If ******************** has a statement or copy of a cashed check as evidence she paid $500 to cover her deductible, I would be able to resolve the account.  Otherwise, we consider this a valid claim with the correct balance. 
  We would like to thank ******************* for her feedback.  It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction.   If ******************* has any further questions, she should feel free to contact manager ******************* at ************.
  
  Sincerely,
  *************************
  Compliance Director
  Viking Client Services, LLC

• Initial Complaint

  03/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was sent a letter about a debt that doesnt belong to me. They are a scam company and use unethical business practices to rob people and prey on them. They have been harassing me non stop calling my phone when this debt does not belong to me. I dont owe **** anything as stated in there letter. Scummy company run by a scummy ceo.

  

  Business response

  03/16/2023

  In response to the complaint #******* you filed on March 10, 2023, with the Better Business Bureau, I have conducted a thorough review of the unpaid claim for the vehicle you rented from **** Rent A Car (****). 
  
  In your complaint you state that the debt is not yours and that we are harassing you by calling your phone nonstop.
  
  In my review of the details, it shows that you rented a Red Jeep Compass from January 12, 2023, through January 19, 2023, through the Uber Driver Partner program.  You paid $345.78 as per the rental agreement using your MasterCard and then had the credit card company subsequently reverse the charge.  **** attempted to obtain the reversed payment by sending letters and text messages before placing the account with Viking to service on March 1, 2023.  Since the account has been with Viking we have sent you one letter.  Your claim that we are calling you nonstop is not accurate as we have never attempted to call you.  On March 10, 2023, you disputed the debt on our website and in response, we mailed additional verification of the debt. 
  
  Viking is a reputable national recovery service that works on behalf of **** and other rental car companies to help customers through what is often a time consuming and complicated process.  Unless you have information to the contrary, we consider this a valid claim and encourage you to contact Manager ***************** at ************ for resolution. 
  
  We would like to thank you for your feedback.  It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction.  I hope that I have been able to answer your concerns satisfactorily.
  
  Sincerely,
  
  *************************
  Compliance Director
  Viking Client Services, LLC

  Customer response

  03/16/2023

   I am rejecting this response because: The business is telling a lie, I have no outstanding debts from **** there information is incorrect and yea they have been calling my phone multiple times a day I have proof with my call records of their harassment. Those records have been provided to my lawyer and Im considering filling a lawsuit.
  

  

  Business response

  03/20/2023

  *************************,
  
  I have received your rebuttal response for complaint #******** through the Better Business Bureau and reviewed your additional information. 
  
  I want to first state again that Viking Client Services, LLC is a reputable national recovery service that has been hired by **** to help consumers resolve open claims.  As for the complaint that we are calling you nonstop, our telephone system is not showing any call attempts to the number on the account.  We are a national call center service provider and have an extensive phone system will full call accounting.  If you could please send me the call logs to which you refer, I would be able to investigate further.  Otherwise, I am unable to substantiate your complaint. 
  
  Sincerely,
  
  *************************
  Compliance Director
  Viking Client Services, LLC

• Initial Complaint

  02/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On September 2022 I rented a Budget Rent - a- car! On 01/19/2023 I rec'd a Letter from Viking Client Services, LLC a debt collection, stating that I owe Budget Rent A Car $1,700.00! Stating that the car was involved in an accident! Upon contacting Viking Client Services, LLC, I requested the name of the original creditor, copy of ***************** ****** Report PHOTOS, I responded. that this is not my debt, THAT the car was not at anytime returned to Budget Rent A Car in the photos forwarded to me by Viking! The form is requesting me to contact Viking about my payment options! the form advises me to dispute all of part of the debt to write to them by 02/26/2023 and make payment options! I returned the vehicle to the airport, with NO damage, I pulled up & parked where the Budget Employee had me pull up behind other vehicles being returned, the employee was in a Budget booth, I left the car in line and walked up and handed over the keys! He at no time, did a walk-about or even approach the car for inspection! He just took the keys and I left to the shuttle! At no time did Budget-Rent-A-Car contact me, until I rec'd this collection letter from Viking stating they are trying to collect on a debt! 6 months later!?

  

  Business response

  03/10/2023

  ***************************,
  
  In response to the complaint #******** you filed on February 27, 2023, with the Better Business Bureau, I have conducted a thorough review of the unpaid claim for the vehicle you rented from Budget Rent A Car (Budget). 
  
  In your complaint you state that you requested a verification of debt from Viking Client Services, LLC (Viking)because you did not return the vehicle with damages.  You also claim that Budget never contacted you. 
  
  In my review of the details, it shows that you rented a vehicle at the ************************************ from September 12, 2022, through September 21, 2022.  Upon check in, damage to the right rear side and quarter panel, that occurred while in your possession, was noted.  Per your rental contract, you are responsible for the costs associated with the damage regardless of fault.  Viking mailed the verification information you requested on February 22, 2023, if you have not yet received it, we would be happy to send you another copy.  To address your statement that there was no communication from Budget, I show that they mailed two separate letters to you, one on October 18, 2022, and one on December 9, 2022.  Unless you have information to the contrary, we consider this a valid damage claim.  I recommend you contact Manager ********************* at ************, with any questions and help move it to a resolution.  
  
  An additional concern you had was this claim would be noted on your credit report.  Please know that Viking does not report rental car claims to the credit bureau agencies.   
  
  We would like to thank you for your feedback.  It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction.  I hope that I have been able to answer your concerns satisfactorily.
  
  Sincerely,
  
  *************************
  Compliance Director
  Viking Client Services, LLC

  Customer response

  03/14/2023

   I am rejecting this response because:  I did not return Budget vehicle in the reported condition! I'am presently requesting, from my ************** carrier photos of the vehicle when I picked up the vehicle at the ********************** on 09/12/2022 and photos on my cell-phone when I returned the car 09/21/2022!

  Also, I have contacted *************************/Passenger who drove to *** TO **********, ** 0n 09/12/2022, that will sign an affidavit with a NOTARY, that she/I were never involved in any accident!

  Also, when I dropped off the vehicle on 09/21/2022 at the *****, ***** airport; *************************, accompanied me to drop off the said vehicle at the **** he will also be forwarding to me a signed & notarized Affidavit from a NOTARY, reflecting that at now time, was the car in the condition Budget has filed the claim with VIKING Reference # RG8068 or Budget Rental Car Agmt #XXXXXX7010.

  I took the photos at pick-up time, when I went to put my suitcases in truck, when I discovered very minimal damage to the bumper, and the Budget employees never approached the car and inspected/walk-thru with me at either time of pickup and dropoff!

  If that vehicle was damaged, it happened in the Budget Car Rental Lot or can you find out the records of who rented after me?
  

  
  

  

  Business response

  03/23/2023

  ***************************,
  
  I have received your rebuttal response for complaint #******** through the Better Business Bureau and reviewed your additional information. 
  
  I appreciate you taking the time to inspect the vehicle at the time of pickup and noting the minimal damage to the bumper.  However, the damage for this claim is for the right rear side and quarter panel, not the bumper.  Once the vehicle was returned to Budget Rent A Car the damage was promptly documented and the vehicle was sent for repairs.  I would be glad to review any additional documentation that you can provide for this claim that would show the right rear side and quarter panel were damaged prior to your rental. 
  
  Unless you provide information to the contrary, we still consider this a valid damage claim.  I recommend you contact Manager ********************* at ************, with any questions and help move it to a resolution.  
  
  Sincerely,
  
  *************************
  Compliance Director
  Viking Client Services, LLC

• Initial Complaint

  02/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I rented a car from budget at the ************** Airport. They upgraded me to a *** and jaded me the key and location in the parking lot to pick up the *** and go. The car already had some damage to it. There was no budget person to check out the car it was take the keys and paper from the counter and go. 3 days later the car was returned at the same location. Person was there to check out the car and check fuel was full. All was good. 3 months later I get a letter from Viking Client Service Reference: RI0198 stating that I was involved in an accident and now I owe $2876.89 and they are collecting a debt on behalf of budget!! I was never in any incident or accident. This is wrong! Budget is trying to collect on a previous damages on the car that they rented to me! This is very fraudulent and not right. This is harassment on both Viking and Budget to pass on false claims, I tried calling budget and they hang up and refuse to discuss. Viking and the car rental companies need to be exposed to this type of business practice. They should of had this car as damaged in their systems before renting the car to me and had some one do a walkthrough. This will make a good 60 min episode of how folks are being falsely accused and debt agencies are being used to collect debt falsely.

  

  Business response

  02/28/2023

  *****************************,
  
  In response to the complaint #******** you filed with the Better Business Bureau, I have conducted a thorough review of the unpaid claim for the vehicle you rented from Budget Rent A Car (Budget). 
  
  In your complaint you state that you received an upgraded SUV as your rental vehicle that had previous damage to it and you are now receiving a bill for damages upon your return. You also stated that you have tried to address this with Budget, and they hung up on you.
  
  In my review of the details, it shows that the vehicle did have preexisting damage on the rear bumper at the time of rental, for which you were not charged.  However, there was new damage to the right side of the vehicle upon the return of it.  It is this additional damage that is the subject of the unpaid claim we are reaching out to discuss and get resolved. I do see that you have had three contacts with Viking Client Services, LLC (Viking) since the first initial notice was sent to you regarding the claim. The first you spoke with a Viking agent and after he explained the charges you stated you would talk to Budget.  The second contact was when you reached out to Budget directly and they transferred you to a Viking agent since they have hired us to help you resolve the claim. I have reviewed each call and did not find that you were treated poorly or hung up on.  The third contact you sent Viking was a written notice requesting verification of the claim, which was mailed to you on February 16th, 2023. After my investigation, unless you have information to the contrary, Viking considers this a valid claim.  I recommend you contact Manager ********************* at ************ to work towards a resolution.   
  
  It is our policy that we conduct ourselves in a professional and courteous manner with a strong emphasis on consumer satisfaction.  I hope that I have been able to answer your concerns satisfactorily.
  
  Sincerely,
  
  *************************
  Compliance Director
  Viking Client Services, LLC

• Initial Complaint

  01/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Viking Client Services LLC is a total scam. I received a random letter in the mail from scam Viking Client Services LLC on 1/17/22 stating I owed $1,029.85 in debt from Budget Rent A Car with zero other information. It's scam right off the bat because everything is prepaid (unless there is damage to the car, which they inspect upon drop off and begin the process onsite), but to make things worse, they didn't even get my credit card number correct. It was just random numbers.I called Viking Client Services scam (with a fake caller ID so they couldn't use my phone number), gave them the reference number, and get this... they couldn't pull up the profile, how convenient. So they asked for my full name... NOPE! DO NOT provide Viking Client Services scam any personal information other than the reference number on the letter. DO NOT even give them your name. They are using the information you provide to scam you further, and will probably use your recorded phone call as evidence to scam you even further. Just throw the letter away and report Viking Client Services is a scam.

  

  Business response

  01/23/2023

  ********************,

  
  In response to the complaint #********, we received from the BBB on January 18, 2023, I have conducted a review of the unpaid claim for your Budget Rent A Car rental. 

  
  To summarize your complaint, it states that Viking Client Services, LLC (Viking) is a scam and that you received a random letter stating the balance you owed with zero other information except a random credit card number that isnt correct.  You then called Viking and the agent couldnt provide you with information.

  
  I can assure you that Viking is not a scam company.  Viking is a reputable national recovery service that works on behalf of Budget Rent A Car and other rental car companies to help customers through what is often a time consuming and complicated process.  The letter that you received was a validation notice that meets all federal and state regulations and provides you with items including, but not limited to, the balance owed, to whom the balance is owed, the original invoice number, the validation period,and the ways in which you can contact Viking to dispute or question the bill.  However, there is no reference to your credit card number within the letter. 
  Regarding your concern about our agent not providing any information, it is our policy not to share your private data until we are able to verify your identity.  We do that to protect the security and privacy of your personal information (like your credit card number).  With our representative,you refused to provide us with enough information to verify your identity, so our agent couldnt share any more information. 

  
  I would like to thank you for your feedback and hope my explanation has alleviated your concerns.  It is our policy that we conduct ourselves in a professional and courteous manner with strong emphasis on consumer satisfaction and protection. 

  
  Sincerely,
  *************************
  Viking Client Services, LLC

  Customer response

  01/25/2023

  I am rejecting this response because:
  
  Viking Client Services is a scam as the hundreds of other reviews state (thousands if you include ****** search results). I've never heard of a company that can't pull up a profile based on their own reference number LOL (kind of useless then, isn't it?), but the credit card number you have isn't mine, so you are more than welcome to charge it.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩