ComplaintsforPCs for People Minnesota, LLC

• Initial Complaint

  10/18/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I had internet through this company and my hotspot stopped working days after the warranty expired after working fine for almost 6 months. The packing slip says it was shipped the 29th of March and I know it took a week at least to receive it. I contacted them almost two weeks ago which would put me right at the six month mark. It takes so long to receive a response or get in touch with anyone. Now they want me to purchase a new device for $75-$95 because I’m no longer in warranty. I’ve already paid for service for this month and haven’t even been able to use it for the past two weeks. I have a friend who uses the company as well and they just sent him a new hotspot and he didn’t even request it and his old one was working just fine. But They can’t help me.

  Business response

  10/18/2021

  I verified the interaction ID with Sprint and for some reason the Sprint/T-Mobile representative did not deem your device defective. I spoke with a different representative and she able generate a new interaction ID, deeming your device defective. You will receive a separate email with tracking information once it becomes available for your replacement.
  
  

• Initial Complaint

  09/27/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I was sent a email by ***************** (Section 8) that I can receive a laptop for only $11. And it also said that you can also get wifi . So I went to the event and they told me I would need my ID and $11. The company didnt explain much. I was told to put in my information for EBB benefit which is through the National Verifier. Well I did that and they said that I would have to transfer my benefit. Well I was already using my benefit with ******* service provider and didnt realize that would mess up my benefit with cricket when I signed up with them. So they didnt explain that and just continued to work with someone on the computer to transfer my services to them. They took a picture of my drivers license and I gave them the $11. I realize my benefit was taken away from cricket when I viewed my phone ****. I received laptop and hotspot from Pc for people. Now asking them to disenroll me abs Im getting the run around.

  Customer response

  09/28/2021

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I did get a response from Pc for people and we did settle the issue.

• Initial Complaint

  09/20/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I purchased a pc set up from pcspforpeople on 08/30/2021. I was told it would be here within 3-5 business days and still haven’t revived my package. I also have emailed them multiple times with the promise they would get back to me within 24 to 48 hours. I have received no information on when my package will arrive and I can’t get through t anyone

  Business response

  09/21/2021

  Due to the high volume of orders, our website has been updated to please allow up to 14 days for tracking information. There is also a high volume of emails and apologize for the no response. Tracking has become available. Please check the FedEx tracking site for updates. Tracking number* ************

• Initial Complaint

  09/09/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I ordered a refurbished desktop computer on 8/06/2021 paid with my debit card. I waited for it to arrive 30 days and on 9/06/2021 asked if it's been shipped yet. On 9/08/2021 was emailed that the order was canceled on 08/14/2021. But I didn't cancel order and my money was never returned. I emailed back requesting either the computer or refund my money and still no response

  Business response

  09/17/2021

  Tell us why here...Pcs for People can not hold on to funds for more than 7 days. The needed documents were not sent within the 7 days so the order automatically canceled. We do not charge for an order until it is approved, which in this case it was not approved so it only placed a hold on those funds for 7 days. We suggest *********** check with his bank to make sure the charge dropped from their statement. If the funds have been taken, then *********** can send bank statements with the charges on the card to ******************************* and we will forward it to our ******************** who will further investigate. 

• Initial Complaint

  08/23/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I paid for a computer on August 2, 2021 and they sent me tracking information on August 5th. I gave them a week and there was still no updated on the FedEx website. It just says that the shipping information was sent to FedEx that’s it. It was back and forth with them and FedEx for days. They said they would send out a new one on August 17th and they would have it overnighted and I would receive it by noon August 19th. Well it’s August 20th and the FedEx tracking is saying the same thing as last time. The shipping information was sent to FedEx. I called them both again and PCS is saying FedEx has it and FedEx says they don’t. I have called numerous times and still not getting any answers.

  Business response

  08/24/2021

  Due to high demand, shipping is taking longer than usual. Once the package leaves our warehouse, it’s up to FedEx to scan for updates. Libbie has been in contact with one of our representatives to confirm that she has received her package. Tracking number: 774565487038 shows that it was delivered on 8/23/21 at 9:41AM. If the package has not been received, a claim must be filed with FedEx in order to resend the product or to issue a full refund.

• Initial Complaint

  08/02/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I qualify for reduced Internet access from PC's for People and my account is current and in good standing. About two weeks ago I began having NON SERVICE issues with my Internet. I did as I have had to do in the past, call Sprint to find out service is NOT AVAILABLE NOW due to the change from Sprint to T-Mobile. What I was told is that the towers are being changed and my hot spot unit needs to be replaced with a unit that MUST be have a T-Mobile sim card included. I spent considerable time on the phone with Sprint while they were trouble-shooting the issues. At the end of the conversation, I was given an INTERACTION #********** and told to call PC's, give them the number, have them verify with Sprint and SEND OUT A NEW UNIT WITH A T-MOBILE SIM CARD so I will again have Internet service. PC's REFUSED claiming that Sprint in lying to PC customers and they would NOT honor the INTERACTION as determined by Sprint. Thus, I am paying for service I do NOT have.

  Business response

  08/04/2021

  PCs for People is partnered with Sprint to distribute mobile hotspots to our clients for mobile internet service. Linda has spoken with the manager at PCs for People and suggested for further troubleshooting. She was given the options of purchasing a new device or we can refund any remining subscription time if she wants to discontinue service.

  Customer response

  08/06/2021

   I am rejecting this response because:
  
  

  I am sorry that I missed your call today, but the organization PC's for People is NOT being honest in their message to you.  That means that my message to them was selectively created because that is NOT the conversation that I had with them.

  Everytime I have an Internet issue with my wifi service purchased through PC's for People, I am told that they are not the troubleshooters and I must contact Sprint to have them do the troubleshooting and determine the nature of the problem/s.  This time as in the past, I had NO service for nearly two weeks and sporadic service if any - like stop and go streaming.  I am a student and must have reliable Internet in order to complete my assignments and tests.
  

  This time I did exactly what I have done in the past, called Sprint and had them troubleshoot my device.
  

  After a considerable amount of time (which is NOT uncommon with Sprint) I was told that my device was actually working just fine!  The problem was/is with the "sim" card as Sprint is in the process of changing to Boost Mobile (if I remember correctly).  I was also told that PC's for People must then send out a new device with the correct sim card in order for me to receive optimum service.  I was given an INTERACTION number and told to call PC's for People back, give them the Interaction number and have them call us for verification of the conversation and resolution so they will send out the new unit to me.
  

  I called PC's for People and I was told emphatically that SPRINT IS LYING to customers and what I was told is incorrect, yet they did NOT call Sprint and verify.  They did in fact offer to sell me a new unit and it would NOT have the correct sim card as they do NOT have them.  That seems a bit foolish when my device is WORKING PROPERLY outside of the fact the service is NOT available with the sim card in my unit.  They also did offer to refund my remaining service term.  Again, that is quite the easy out for them NOT to correct the issue that Sprint uncovered about my service. 
  

  PC's for People were the ones that were UNMOVEABLE with regard to a correct customer service resolution as prescribed by the Sprint Service Team.
  

  PC's for People has a history of not being very customer service oriented as I can attest from other issues I have had with them.  This time I decided I can not be the only one affected by the Sprint/Boost changeover and PC's for People needs to be held accountable; thus the filing of this case.
  

  Again, my resolution stands as presented.  PC's for People should follow Sprints resolution of sending a new unit with the proper sim card for me to again have optimal service.
  

  
  

• Initial Complaint

  07/29/2021

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered a hotspot device and a 6 mos internet plan on-line on Sat May 29, 2021. Then on Wed June 2, I sent an email to PCS for People (Ticket #******) asking them to cancel my order and refund my money. At that time, I had not received the Hotspot device. I have not yet received a response from PCS for People and am unable to get through to them by telephone as the wait times are always 45 min or longer. Since I work during the day, I am unable to be on hold for that length of time. I am also unable to leave work and go to their location to handle this in person.

  Business response

  08/02/2021

  PCs for People strives to respond in a timely manner, however, due to high demand, we did not respond before hotspot was delivered. However, Lynne did contact us and let us know that the hotspot was received and that she no longer wanted to cancel her services. If Lynne wants a refund, we can provide a shipping label. If not, she can keep and continue using the mobile hotspot.

  Customer response

  08/02/2021

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 15709430, and find that this resolution is satisfactory to me.

  
  

  I accept PCs for People offer to send me a return mailing label for full credit.

  
  

  Thank you

  Lynne *******

  Business response

  08/24/2021

  Apologies that the label was not sent. A new label has been sent for Lynne to return and receive a full refund.

  Customer response

  08/25/2021

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 15709430, and find that this resolution is satisfactory to me.

  Customer response

  09/21/2021

  I received the return label on 8/24 and mailed the device back on 8/25 but still have not received my refund.  I have reached out to them for a response but am wondering what I can do next.

  Any help or suggestions would be appreciated.
  

  Thank you

  Lynne *******

  Business response

  09/21/2021

  We have resolved this issue. The client was able to locate the refund on her account.

  Customer response

  09/22/2021

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 15709430, and find that this resolution is satisfactory to me.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩