Complaints

This profile includes complaints for Morrie’s Forest Lake Chrysler Dodge Jeep & Ram's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Morrie’s Forest Lake Chrysler Dodge Jeep & Ram has 2 locations, listed below.

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  Morrie’s Forest Lake Chrysler Dodge Jeep & Ram

  321 19th St SW Forest Lake, MN 55025-1352

  
• 

  Morrie’s Forest Lake Chrysler Dodge Jeep & Ram

  221 Park Ave Mahtomedi, MN 55115

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a 2021 Grand Cherokee TrailHawk with ~42K miles in mid-September 2024 (~48K). **** we sat to talk to the finance guy, we were offered to purchase the ***** extended warranty it really being a service contract. We decided on taking it when we were told it covered major mechanical systems including the suspension system. I asked specifically about that since the Grand Cherokee had an air ride system and that was the item I was most concerned about. We were told, yep its ********** early December we noticed that there was a sound coming from the vehicle (sounded like it was behind the driver) and I thought it was probably something with the air system. I called Morries to set up an appointment to have it looked at. They said I couldnt get in until 02 JAN. **** I arrived on 02 Jan, I was surprised that it was an appointment to just see the customer service *** rather than having a tech look at it. I was told that they were about a week out. I left the vehicle there with my warranty (actually found it was a service contract) with them. One week later I got a text saying that they would try to get it in by the end of the week (10 JAN). I got a call saying that they couldnt get it in this week but will for sure get it in on Monday 13 JAN. I get a call late afternoon on 13 JAN telling me that the air pump and front check valves needed to be ***laced and that it wasnt covered by the warranty/service contract. I was also told it was going to be $4,300. Needless to say, I was livid. I wanted to see and talk with a manager no info was provided. I reached out to the guy that sold us the vehicle and it does not appear that he works for them any longer. This very much appears/feels like we were scammed. The air bag system would have been acting up before we purchased the vehicle. Maybe something was done to it to "band-aid" the system. The contract covers many parts in the suspension including "shocks and struts". The air system fulfills these functions.

  

  Business Response

  Date: 01/25/2025

  Morries Forest Lake CDJR appreciates that ******* has chosen to do business with us and leave the feedback for us to address and help correct the dissatisfaction with his experience.

  The vehicle that was purchased was fully inspected before sale and there was no sign of any potential issues with the suspension. We offered a MOPAR Protection Plan, the plan that was selected is inclusionary coverage, meaning it lists the covered components. When the vehicle was brought in the technician diagnosed the issue and recommended the suspension compressor and valve block replacement which, unfortunately, are not part of the protection plan that was selected at purchase.

  I understand the frustration with the repair being costly and not being covered under the protection plan. I also recognize that there was confusion on covered components on the selected protection plan. I take this concern very seriously; I am committed to helping reduce the cost to repair the vehicle. I am also able to help upgrade your protection plan to a more comprehensive protection plan for the future.

  Please call me directly so I can help resolve this issue.

  **** **********

  General Manager

  Morries Forest Lake CDJR

  ************

  Customer Answer

  Date: 01/28/2025

   I am rejecting this response because: I tried to contact **** at the number provided but it did not go to him. It went to the regular business number without anyone answering. Please contact me at ************

  Basically, your guy lied to us about what was covered with the warranty. What I would like to see happen is that I pay the $100 deductible and you fix it. Failing that, you take back the vehicle with a full refund of everything (taxes, vehicle purchase price, MOPAR adds, etc) and I go somewhere else to buy another vehicle. I am open to discussing things.
  
  

  
  

  

  Business Response

  Date: 02/12/2025

  Clay,

  Thank you for connecting with me to resolve the concern. 

  Please reach out directly for further assistance or if you have any additional questions or concerns. 

  Thank you. 

  Customer Answer

  Date: 02/14/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. To provide additional context, I worked with **** R from Morrie's and the vehicle is scheduled to be repaired 20 Feb. I further appreciate that ******'s actions support their customers' concern. 

• Initial Complaint

  Date:07/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a jeep wrangler from them June 15th. ******* stated he will mail me my spare keys. I emailed him wver week and he stated they mail it off. I received my title and a check for a dollar from them. I emailed the salesman again for the status of my keys today and he sent a email stating the mailed it to a address I leaved at 7 years ago (I bought a car from them 7 years ago)..how is that possible if I received a check and title at my current address! So some charger has a key to my vehicle.Still don't have my spare key

  

  Business Response

  Date: 07/25/2024

  We apologize for the miscommunication and error sending it to a prior address on file. We spoke to the customer and assured that we have ordered the replacement, and it's on the way to the correct address! 

  Customer Answer

  Date: 07/27/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Received service for new key. Thanks for your cooperation!

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was sold a used vehicle on 3/12/24 that had safety issues that weren't disclosed at the time of sale. Less than 24 hours, noticed the issue and brought it up to the sales manager, who told me "You received a $750 trade in discount you weren't supposed to get since you didn't trade anything in." instead of attempting to fix the problem or offer me an opportunity to remove the sale.

  

  Business Response

  Date: 03/22/2024

  Hello,

  This vehicle was sold to this customer the vehicle on 03/12/2024. The customer called in and brought the vehicle in on 03/13/2024. We offered to have our technicians look at the vehicle to address their concern, we also offered for the customer to return the vehicle at no cost to them which they declined at that time. There was a part that had an issue and was covered under warranty. The customer took delivery of the vehicle and was satisfied at that time. The customer continued car shopping and inquired at another Morrie's location asking if they can return the vehicle. We extended the offer to return this vehicle on 03/16/2024. The customer returned the vehicle on 03/16/2024 and was refunded in full.

• Initial Complaint

  Date:07/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this business to purchase a 2021 Jeep Wrangler. I told the salesman when it came to financing I wanted to only use one loan company. I wanted to use the one I used last time I purchased a car 2 years prior. ***************** was my request, I told the salesman I do not want my credit report thrown out there for multiple offers. To reduce the hard hits on my credit. Going in to the dealership I had a credit score of 817, same job for 27 years, completely debt free, $120,000 income per year. It should have been a simple request, he wrote on the credit release only use *****************. The ****************** did not listen to my request and just threw my credit out there. Now I have 4 hard inquiries on my report, dropping me to the 700's. I did not realize this until the next day when I got alerts on my credit monitoring. I went in the next morning to talk to the General Manager and he did nothing to correct this. I was a "learning experience" he said. Please help me to get this business to request a dispute and removal of the unwarranted credit hits.

  

  Business Response

  Date: 08/02/2023

  We have a signed credit application from this guest which discloses the following; By signing this application:
  I authorize dealer and any finance company, bank or other financial institution to which the dealer submits my
  application ("you") to investigate my credit and employment history, verify my income, obtain credit reports, and
  release information about your credit experience with me as the law permits.
  I further authorize you to forward my application and all related information to other creditors for evaluation as a
  method of effectuating my request for credit.
  If an account is created, I authorize you to obtain credit reports for the purpose of reviewing or taking collection action
  on the account, or for other legitimate purposes associated with the account.

• Initial Complaint

  Date:06/13/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 12th I had an appointment to get warranty work done on my vehicle. I have a lifetime bumper to bumper warranty that Ive purchased when I bought my vehicle through this same business. Ive had my vehicle since 2013 and have brought it in several times the past 10 years and they have always looked over the vehicle problems, submitted it to the warranty company and have gotten most things fixed. There have been times when things arent covered. Now on June 12th they informed me that they have changed their policy and will be charging me for the issues that are not covered by the warranty company. With no explanation on why this has changed and with the uncertainty of what would be covered by the warranty company, how could I do that? Ive never have had this issue in the past, I feel they sold me a lifetime warranty that they dont want to honor no more. Why would I pay for them to tell me what is wrong with the vehicle when Im telling them whats wrong. Im confused and dont know if I have any other options.

  

  Business Response

  Date: 06/14/2023

  BBB, 

  I spoke with ***** regarding his concern and we are happy to help him with any of this MaxCare warranty claims.  Unfortunately I am not able to give him a free diagnosis on his vehicle because it is out of the original factory warranty. If the item in question is not a covered component a diag fee would be charged to any customer. 

  We only ask that if ***** chooses to bring his vehicle back to the dealer ship, that he treats the everyone with courtesy and respect and refrains from swearing at the service employees. 

  Questions please let me know. 

  Thank you

  ******************;

  General Manager

   

  Customer Answer

  Date: 06/14/2023

   I am rejecting this response because:
  
  Again morries is failing to tell me why now after 10 years that I will be charged a diagnostic fee. Even as of last year when I brought my van in to get warranty work done ****** sensor was not covered and I was never charged a fee for that. I have no issue being respectful but they seem to think I have no reason to be upset when after 10 years never have had this fee. Why now after 10 years? 

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 Jeep Compass from this car dealership on May 2, 2020 with a ******* mile bumper to bumper warranty, and a lifetime power train warranty. The vehicle was brought in to the shop ant just over ****** miles for an engine head gasket leaking and a transmission issue. The vehicle was brought to the Jeep dealership on March 21, 2023. Our service **** ****** informed ** that the transmission needed to be replaced, and they needed Chrysler to have it approved for warranty. In early April, we were told it was approved. After another week, we heard from ***** that the replacement transmission was faulty and another was on the way. After this call, two weeks pass, and no calls. I called and was told that ***** is no longer there, and our service rep is now ****. I speak with **** who says they got another bad transmission and Chrysler is sending another one, and he will update before the weekend. He never called, so I call on Monday. Receptionist says my work order has been closed and my vehicle is ready to be picked up. I ask to speak to ****. **** tells me I dont know why she sent you to me, its not my case and tells me the vehicle isnt fixed and to call over to the Chrysler dealership and to talk to ****** our new service rep. *** says she doesnt know anything about it and she will update before the weekend. No call. I call Monday and she says the transmission was faulty again and now they think it could be the valve body. I call and open a case with Chrysler. The Chrysler rep calls and tells me ***** isnt returning her calls. I got the service manager involved and ***** starting calling with updates. This week they replaced the valve body and its still broken. Now ***** says theyre reaching out to Chrysler for help because they dont know what to do. ****** from Chrysler says its too old for lemon law and to wait for them to fix it. Chrysler says talk to the dealership, dealership says talk to Chrysler. Dealership is now owned by Morries Auto.

  

  Business Response

  Date: 06/03/2023

  BBB, 

   

  Chrysler has opened up a "Star Case" for this customer, and additional focus from ********************** as a Manufacturer has been added to fix this customers drivability concern. Following the procedure from the factory we replaced the transmission first, then the valve body. Now following the guidance from the manufacturer we are trouble shooting the electrical and the transfer case. 

  I have instructed my team to follow up with the customer on Monday with updated. 

  The customers repairs are being covered under warranty and for the inconvenience we as a dealer are paying the deductible. 

  Thank you

  ******************;

  General Manager

   

   

  Customer Answer

  Date: 06/05/2023

   I am rejecting this response because:
  The dealership declared three transmissions faulty before trying any alternate repairs. It does not appear the technicians know what they are doing or what additional damage is being done to the drivetrain. The vehicle has been in the dealership service department since March 21. The length of time it has been under repair with the dealership still having no idea as to what is actually wrong with the vehicle, leaves me having no faith in the integrity of the vehicle post repair after what has taken place and I wish to receive a buyback/refund. 

• Initial Complaint

  Date:12/06/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My problem is that I been discriminated about about my car is in the service for the third time the two times before they couldnt figure out how to fix it so I had to wait a long time before the tire was fixed I was charged $320 for something that wasnt even fixed and he was sitting outside. Nobody had ever apologize. No one tried to fix any problems with me. They had to finally call someone else from the jeep mechanic across the street to fix my tire that was full of rock and rocks and I wasnt able to drive because he was low but that supposedly was fixed and I paid for it today. My weed car is in the service again I was going to supposed to be looked at it at 8:15 this morning. Its 11 oclock in the morning nobodys telling me anything Im assuming Im going to wait seven more days again to find out what it is. I think this established in Establishment is discriminating against me due to my nationality. Im gonna also filed complaint with the human rights but I dont think I should be charged for something that wasnt done.

  

  Business Response

  Date: 01/17/2023

  BBB, 

   

  I did some research on this customer and the last time the vehicle was in for service lots of items were fixed many covered by extended warranty. In Regards to the "weed" car in for service, I am not aware of any additional vehicles needing service. 

   

  We have reached out to the customer asking them how we can be of any assistance.  

   

  Please let me know if there is anything further you need from Morries Forest Lake 

   

  *******************

  General Manager