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Business Profile

Countertops

Miracle Method of Roseville

This business is NOT BBB Accredited.

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Reviews

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1

Average of 1 Customer Review

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Review Details

  • Mark H

    Date: 07/22/2024

    Mark H

    Date: 07/22/2024

    Terrible follow-up customer service. ** had ********************** refinish our bath tub about 2 years ago. Recently we have noticed flaking of the finish and communicated this to the Roseville office. This is their response: You sent in a few photos of damage near the drain of a bathtub that was done in 2022. Water dripping or poor drainage over a period of time is normal to cause this type of damage however it is not the type of damage considered covered under warranty. The warranty is for failure caused by poor workmanship.Our response: "You immediately blamed us for the problem. However, we followed all of your care and maintenance directions. The work was done about two years ago, but your product - and work - should last longer. ** had no water dripping or poor drainage (to cause the flaking), having had the fixtures fixed before you came to do the job. You didnt even consider possible poor workmanship. You jumped to your conclusions from a couple of photographs without even offering to come and inspect the problem. ** ask your staff to inspect the problem free of charge. Water dripping, or poor drainage over a period of time is normal to cause this type of damage If you encounter this damage due to dripping and drainage, maybe you should develop a solution that doesnt fail as it did in our application?This is the franchisors statement about their produce and service (from the website):With our growing family of franchises in the ************* and ******, we are committed to be the very best at delivering top-quality work and superior customer service.*************************** President ** have communicated with both the Roseville office and the ********************* with no response from either the local franchisee or franchisor.I guess their conclusion is to look away and go deaf. **** and *************************

    Miracle Method of Roseville

    Date: 07/23/2024

    **** & *****, sorry for the poor communication. Please feel free to call our office at ************ or email our office and request ******. Happy to discuss solutions to your concerns. 

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