We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pet Supplies

Sarah’s Pet Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Supplies.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    10/25/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I ordered two tracking devices for my cats, one of the devices arrived scratched and does not turn on. I have contacted customer support numerous times, I sent a picture of the damaged device, and I have not gotten any answer about my problem. I simply asked to return it, as they have a 30 day return policy, it has been 2 weeks and they are not attempting to resolve the problem.

    Business response

    10/28/2024

    Dear Ms. ************************ you for notifying us regarding Ms. ****** complaint. We have reviewed the situation and can confirm that a return has already been initiated for the customers order. Our records indicate that Ms. ****** return is currently in progress, and we are actively monitoring it to ensure a swift resolution.


    We apologize for any inconvenience caused by the initial delay and are committed to resolving this matter to Ms. ******* satisfaction. We will follow up with the customer to provide an update on the returns status.


    Thank you for your attention to this matter.

  • Initial Complaint

    07/12/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I purchased an item from the website 6/28/24. It did not work. I requested a refund the day I received it 7/7/24. As of today 7/12/24 they still haven't sent me the return label. I can't seem to get them to refund me or send me the return label.

  • Initial Complaint

    07/01/2024

    Complaint Type:
    Delivery Issues
    Status:
    Resolved
    Ordered 6/24/25 Auto ship no tracking after this morning. Package never received but paid for and credit card processed and charged out. I also paid extra $10.00 for shipping.Order# **** $34.96 total with shipping.Unable to track through DHL e-commerce.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

F

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

7362 University Ave NE Ste 310-5

Fridley, MN 55432-3142

Visit Website
(507) 400-2897

Customer Complaints Summary

4 total complaints in the last 3 years.

4 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.