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Business Profile

Wood Stoves

Central Boiler Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wood Stoves.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a new outdoor furnace in November last year (2022) and have been having problems getting it to stay lit. The fire keeps going out even though theres plenty of wood in it. Several days we have woken to no heat because of the fire being out. We have kept it clean as recommended even after only having it for 2 months and it hasnt been working all that time.We have made repeated calls to the installer and have tried all that he said we should do to fix the problem but nothing has worked. We asked him to come fix it but he hasnt. We either want it fixed or our money back.

    Business Response

    Date: 01/24/2023

    Central Boiler Dealers sell the Central Boiler furnaces to consumers and are the contact if a consumer has an issue with the appliance. In this case, we contacted the selling dealer and after talking with ************* for more than 20 minutes this afternoon sent us an email with the info about thier convrsation.  The Dealer was told by ************* that the wood he is burning now was cut into logs January 22.  This would be considered NOT seasoned wood. Central Boiler has a very well prepared video made to help consumers that are not useing seasoned wood how to make it work in their furnaces. Please go to centralboiler.com, go to the "support" tab, enter the serial number of the furnace, (found on the side of the furnace) in the search bar enter; "fire goes out" this will bring up a video and very well prepared instructions as to how to operate a furnace with not seasoned wood such as what ************* is useing.  ************* is out of town today but we were told and said he would contact the selling dealer when he returns. We were not told of anything that would make us believe tha thhere is anything wrong with the furnace at tis time. 

  • Initial Complaint

    Date:10/18/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Central Boiler Outdoor wood furnace was installed last year 2021 in September. Furnace and components ran fine with few small issues that were fixed. Started central boiler outdoor wood furnace up for 2022 winter in **** on 10/17/2022. Outdoor furnace is meant to heat house forced air, hot water tank, garage and basement floors. Had the following issues with furnace after 185 degree water temperature was reached:- No hot water circulating through house from the outdoor stove. I reached out to the dealer who installed furnace through messenger for help and service regarding this issue with no help from dealer but short and non-descriptive messages. Also comments that were unnecessary regarding time stove was started and neglect over summer non heating months. I received no service for the issue from the dealer.Also contacted Central Boiler (manufacturer) through message because they dont have a phone number listed and havent heard back regarding issue.I am looking for some assistance and service regarding my stove not heating my house as intended. I spent thousands of dollars on the stove and installation and the service is terrible. Warranty for stove is good for 25 years.

    Business Response

    Date: 10/24/2022

    We are sorry to hear that ************* is having an issue with his heating system. Per his own words written above, the furnace is operating correctly as the water temp is at 185 degrees. The issue with the heating system, as he says is; that the water isn't circulating to the structure being heated. This is not a Central Boiler furnace issue, it is a water line or maybe a circulating pump issue or other. Central Boiler Inc cannot do anything about such an issue without more facts. The selling dealer, in this case Professional Heating from ****** **** would be the furnace owners best bet to help resolve this issue. All Central Boiler dealers are independent contractors and are not an affiliate of Central Boiler, Inc.  This is not a Central Boiler issue but we will certainly call the dealer as a curtesy to this owner and ask if they know anything about this and if they can help this owner with his problem.

    Contrary to what he states in his complaint that he couldn't find a contact number for Central Boiler, he need only to look on-line at centralboiler.com. ************** needs to contact the selling dealer with this issue.

     

    *******************

    Central Boiler

     

    Customer Answer

    Date: 10/24/2022

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

     

    no need to contact dealer. Contacted another dealer and they fixed issues for me. 

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