Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 31 March Value Plus charged my new debit card $24.95 without contact or authorization. I have no idea what this is for. Please refund the money and block any access to my accounts. I will also file this with my bank.

  Business Response

  Date: 04/11/2025

  Ms. **********, I can confirm you agreed to your Value Plus membership when you responded an advertisement through one of our partners and consented to your membership after the sale.  Your membership has been cancelled as of today and refund issued.  No further charges will take place.  

  Thank you, 

  Membership Services 

• Initial Complaint

  Date:03/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company took this money from my dying mother while she was not in her right mind. She was not an authorized user on the card that they allowed her to use for this subscription because she had to be taken off of everything because of her declining cognitive abilities. It seems this company uses the excuse that they have a recording of the person agreeing to the charges however in this case that is not applicable because the authorized user on this card is a man and not a woman. This company is a complete scam taking advantage of the elderly that are in their final years and having cognitive decline. I want a full refund for my father because these are fraudulent charges!

  Business Response

  Date: 04/01/2025

  ********, I'm sorry to hear of your loss.  For us to investigate, please send the details of the account that was opened in - name, phone number and zip code. 

  thank you, 

  Membership Services 

• Initial Complaint

  Date:11/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This scam began when I ******* '****** customer service phone number'. I was trying to contact ****** to obtain a refund for a package I'd ordered but never arrived. The number provided by ****** was not ****** but scammers working for Value Plus. The woman who answered my call pretended to be an ****** employee. She spoke very broken English and stated in order to process my refund, she needed my bank card number where the charge had been made. I was reluctant to provide it at first but she insisted she couldn't continue processing the refund without it! The experience while on the line with this woman was horrible. She kept trying to get me to sign up for discounted magazine subscriptions. I kept stating all I wanted was my refund. Finally, she transferred me to another associate who also pretended to be an ****** associate. He also wanted my card number. After dealing with him, I was told I would be receiving an email stating my refund had been processed and when I would receive it. The call was abruptly ended. I am a senior citizen and am not technologically savvy. I did not have a banking app on my phone and, therefore had no idea Value Plus was charging my account $37.95 per month! A friend who pays my bills for me, noticed the recurring charge but thought it was a service that helped with my medications so he never mentioned it to me. My friend who helps me with my bills, ended up recently putting the banking app on my phone and helped me navigate it. That is how I learned of the scam. I have received NO remuneration whatsoever for these monthly withdrawals...NOTHING. I want the monies stolen from my account returned to me. I am on a fixed income and need my lost funds returned to me so I can buy groceries and pay my bills. What Value Plus did to me is reprehensible. They duped me and, I am sure, have done the same to countless others! Please help me get back what they fraudently have taken from me.Respectfully,**** *********

  Business Response

  Date: 12/10/2024

  Mr. ******************* style="box-sizing: inherit; outline: none !important;">?
  ?I can confirm that you placed and order for Value Plus over the phone. The agent went over the details of the membership as well as the terms and conditions with you and I verified your verbal consent and electronic signature on the call recording. 
  
  
  In addition, we mailed you a welcome kit that included how to access your benefits, claim your rewards, and cancel your membership in multiple ways. The **************************** confirms delivery of this information to you on 12/6/22.  Our contact details also appeared on your payment card statements each month you were charged for your membership, giving you easy, direct access to our customer service teams to help you with using your membership and/or cancelling if you wished. ???
  You never contacted us regarding your membership or that you wish to cancel your membership. 
  
  
  We value customer service and as a gesture of good will, your account has been refunded in full.  
  ?Thank you,
  Membership Services

  Customer Answer

  Date: 12/10/2024

   I am rejecting this response because: what was stated in the response is completely untrue! A friend who was visiting was sitting at my kitchen table and heard everything that was stated in the conversation so I have a witness! As I said, 'Value Plus' purported itself to be Amazon and told me they would process my refund for an item that was lost. The woman who answered spoke in such broken English, I barely could hear and understand what she was saying. She repeatedly asked if I ''could hear her''. I replied barely the first time. The second time she spoke louder, so I replied ''yes, now I can''. I guess they are using my 'yes' response to say I gave them approval of their bogus/fake subscription they were selling. I never, in any way, authorized this company to withdraw ANY monies from my account. I was fraudently led to believe I was speaking with an ****** representative who assured me she was processing my refund request. If you read the response to my complaint from this company, it is almost identical to its response to others who have filed complaints. It is clear this 'company' is in the business of scamming and duping seniors. I have filed a fraud complaint with my bank and, if necessary I will file another with the police. I was deceived and want my money returned to me! I heavily depend on my social security check each month as my source of income. This company stole $37.95 from me each month until it was finally discovered. They need to be held accountable and I will not rest until they are. I will go to the *** if necessary!
  
  
  

• Initial Complaint

  Date:11/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MDS Card Purchase VALUE PLUS **** PRAIRIE MN -$44.95 11/01/2024 My dad only gets a s.s check and he doesnt get much get cant read or write and when I check his bank statments I started finding charges that he didn't even make.

  Business Response

  Date: 12/06/2024

  Hi ******, to look into your complaint, please provide you dad's details including name, phone number and zip code. 

  Thank you, 
  Membership Services 

• Initial Complaint

  Date:08/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is scamming seniors for magazines subscriptions but there only catalogs that are trying to sell things that no one would buy. The Is $29.95 on my moms monthly credit card statement. I tried to cancel it a year ago and they said it was canceled and I just noticed it was still showing up on the statement. They started yelling at me when I ask them about it.They mentioned over the phone that People call in from tv ads which tells me theyre targeting seniors. Some of the catalogs reference medical supplies but its random worthless items shown in the catalog.

  Business Response

  Date: 09/20/2024

  Ms. ******* I can confirm that your mother, ********* ********* placed an order for her Value Plus membership on 5/5/21 over the phone when she responded to an advertisement from one of our partners. I verified her verbal consent over the phone after the agent explained the terms and conditions to her she asked questions and was fully engaged in the order process.  We followed up the sales calls with two welcome kits that were sent to the address that you indicated you share with her on your call to our customer service team.  The United States ********************************** confirms they were delivered on 5/19/21 and 5/28/21.  These welcome kits gave full details of how to use your membership, claim your benefits, receive your welcome gift and how to cancel your membership in multiple ways.  Our contact information was given on the sales call, in the welcome kits mailed to your home, and appeared on every transaction in her financial statements.
  I also personally verified the phone call you had with our customer service team and none of your allegations about that conversation are true.  The agent advised you respectfully and did exactly as you requested of them on the phone.  On the phone call you allege that you called into cancel a year earlier.  I verified our phone records, and you did call us on 5/6/23 at 10:10am and you received our automated message that our office is closed on Saturdays and to please call back.  I show no other records of phone calls from your phone number since September 2020 if theres another number youd like me to investigate, please let me know. 
   As you can see, we received no prior direction from you to cancel the membership and we are not targeting senior citizens.  As a gesture of goodwill and to close this matter amicably, we will be refunding all monies paid.  
  
  Thank you,
  Membership Services

• Initial Complaint

  Date:05/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am financial handler for my mother, age 84. Her bank suspended her credit card due to a suspected fraudulent charge of $25. Upon inspection, I discovered there were monthly charges of $25 from a questionable vendor the past six months. The card statement indicated the vendor was "Value Plus" with phone number **************. I called the number to get more information. Before giving me information, they wanted my mother's name and address, which I reluctantly provided, hoping this was not a fraudulent business fishing for more information. They then said the charges relate to a gift card offer that came with an automatic subscription for restaurant discounts etc. My mother was adamant she never got a gift card or signed up for any subscription. They said they would send out a refund application within 5-7 days. A letter did arrive in the mail, but it was not a refund application. It said if my mother signed and returned that letter, and provided additional personal information (i.e, her signature), they would send out ANOTHER application. It appears this "business" is somehow getting peoples' credit card information, charging for illegitimate subscriptions, then engaging card holders in a never-ending cycle of letters that fish personal information. My mother and I see zero evidence that anything was received in exchange for the subscription charges. I tried to get more information about "Value Plus" on the internet, and I found what appears to be an extremely simple webpage asking for more personal information. This does not appear to be a legitimate business. They operate through a post office box and ***** phone number. They do not provide people with any real business address or legal company name.

  Business Response

  Date: 05/28/2024

  **********************, please provide your mother's details (name, zip code, phone number) so we can locate her details and look into your allegations.  

  Thank you, 
  Membership Services 

  Customer Answer

  Date: 05/30/2024

   I am rejecting this response because: There is no point communicating with this "business".  I already gave them the charge card information and told them about the unapproved charges over the phone.  If they were legitimate, they would have refunded the unapproved charges at that time, and they would not be requesting additional new personal information.   Note, it was my bank that flagged the charges as fraudulent, which suggests other cardholders have suffered unapproved charges as well. 
  
  
  

  Business Response

  Date: 06/10/2024

  **********************, I understand your frustration and would love to have the chance to look into your matter.  I cannot do that without the account holders name and other details, as I requested previously.  Please provide those and I will be more than happy to help.  

   

• Initial Complaint

  Date:02/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: Value **************** Services ************** never requested. I do not know how they were able to get my dad's details. Last year, he bought an exercise bike from a tv add. I think this membership is associated with the purchase but the company is not able to confirm this.My 86 year old father with dementia, with no car, no computer, and no cell phone, somehow managed to access this program. He has never ever use any aspect of this membership since inception in Jan 2023. I phoned to cancel it and they said they would mail out a 'Refund Request' to be returned to 'Customer Affairs' to seek a refund.We never received a welcome pack or membership card or anything to alert me, in Jan 2023 when the monthly billing initiated. I am his guardian (POA legal/medical), his daughter.When I called to cancel, the line was disconnected. When I called back, they tried to offer me another $20 and $40 gift card to keep his membership open. This has to be irresponsible business practice?Please advise how I should best proceed to get a refund of $325 and somehow prevent these businesses from fleecing unsuspecting non-hearing senior citizens with dementia.Thank you.Yours truly *******

  Business Response

  Date: 02/28/2024

  Hi *****, with the information you've given me, I haven't been able to locate your fathers account.  Please provide his name and address so I can locate his account. 

  Thank you, 

  Membership Services

  Customer Answer

  Date: 02/28/2024

   I am rejecting this response because:
  I am not rejecting this response, *************** to further information that you required.

  His name is *********************, ***************************************************

  I phoned to complain about this and they are mailing me out a complaint form.  Most legitimate organizations will allow you to file a complaint via email, web portal or via telephone.  The fact that I will have to complete a form, go the post office, mail it, pay for the tracking and then chase up a reply is not sufficient for this complaint.  My dad is on a limited income and has dementia.  He is vulnerable and deaf.  Your people must have known this when they extracted information from him and get his credit card details.  He has no email account, cell phone or computer in his house.  He has no way to access your discounted products.  Please have mercy on him and refund him over one year of monthly charges to his account. I am really begging you.  He feels very silly having made this mistake and is embarrassed every time he sees me.  He no longer drives and so to get him a new credit card, I have to take time off work to drive him to the bank to get a replacement credit card or they shut off his electric supply for non-payment.  In the meantime, he is getting phone calls from many utility companies to say that he is delinquent in payment.  This responsibility all falls on me, his only daughter to rectify.  Please help us resolve this issue at your earliest convenience.

  Yours respectfully,

  *******

  
  

  Business Response

  Date: 03/06/2024

  Dear ************,
  
  Thank you for providing further information so we could locate your fathers account. 
  
  I can confirm that your father responded to a mailer from one of our partners that he received in the mail that he purchased a personal product from and he consented to his membership after the sale.
  
  The agent went over the details of the membership as well as the terms and conditions with your father and I verified his consent on the call recording. He unambiguously consented to his membership. He confirmed he understood that if he did not cancel his trial, it would automatically renew. Your father repeated the customer service phone number on the call recording confirming he knew where to call to cancel. In addition, we sent him a welcome kit that included how to access his benefits,claim his rewards, and cancel his membership in multiple ways.
  
  Following your call to our customer service team, his account was cancelled on 2/21/24, and he will not be charged in the future.  I will issue a refund of **************************************************** 5-7 business days.
  
  If you have further questions, please call our customer service team on **************.
  
  Thank you,
  Membership Services

  Customer Answer

  Date: 03/07/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I would like to leave the case open until I receive the refund though, please.  There is no way that my father read back a written phone number, he cannot write well enough to have read his own handwriting. He struggles to even phone me on speed dial!  I find it hard to believe that he replied in response to a circular.  He has been cautioned by my brother and I constantly about sharing personal information with strangers. I accept the refund.  It was a fair response and the honest thing to do!

  I truly appreciate your help in this regard.

  With kind thanks and appreciation.

  ***********************

• Initial Complaint

  Date:12/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I continue to receive a $36.95 charge from a WC Healthy on my WF account and WF immediately shoots it back *returned. I then receive a fraud text alert from my bank. I called today the number that showed up on the bank transaction yesterday, ************ and they answer membership services. I asked what company it was for and ****** stated Pulse. I have never agreed to a membership for any such company and told her this and she snapped back yes you did and we will continue to charge you for $36.95. She was extremely unprofessional and aggressive. My bank hasnt been allowing payment so they arent receiving funds. I asked her to cancel whatever it is she has for me as it is fraudulent. She stated she would and hung up. This should be illegal.

  Business Response

  Date: 12/22/2023

  Ms. Love, 

  I can confirm that you responded to an advertisement from one of our marketing partners where you consented to your membership.  Additionally, you were sent a welcome packet confirming your membership details that **** track and trace shows being delivered on about 11-20-23 detailing the full benefits of your membership, billing dates and multiple ways to cancel, if you wish to.  

  We pride ourselves on great service and I listened to your phone call with ******, contrary to your description, she was polite, explained your membership and cancelled it promptly for you.  She gave you accurate information and did exactly as you asked.  

  You account was cancelled on 12/14/23 when you called us and no monies have been exchanged.  We consider this issue amicably closed-if you feel otherwise, please feel free to contact us at **************. 

  Thank you, 

  Membership Services 

• Initial Complaint

  Date:06/22/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband did business with this company, I am filing this complaint for him because he does not see very well. He ordered a ****** from them. The lady he spoke with asked him if he wanted to join the magazine club and he said no. They enrolled him anyway. They have been taking ***** out of his account for about 6 months and they say they won&#**;t refund the money to him.

• Initial Complaint

  Date:06/11/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep charging my charge card and son't stop. I don't want whatever the service is.I am on fixed income and $27.95 a month is alot of money to me.

  Customer Answer

  Date: 06/23/2022

  The business returned my money concerning complaint #********
  Sent from *************************** (************************)