Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My information was exposed to a data breach and I need the information to be removed off my credit report.I did not give permission for my identity to be sold and I need the original signed contract according to the law 15UC 1681B you have to get permission to use my info on a credit report also lol 15 UFC 1681C2. No credit agency or creditor should be furnishing any type of account info that has been open to identity theft.

  

  Business Response

  Date: 04/14/2025

  Thank you for giving Central Portfolio Control the opportunity to address your concerns.We understand how important it is to resolve any issues or inquiries promptly and efficiently.
  Upon receiving your inquiry, we immediately took action and notified our client,*******************, about your concerns and have requested the necessary documents to validate the debts in question. Rest assured that once we receive these validation documents, we will promptly send them to you for your review.
  For your reference we are servicing two files, the original creditor is SNAP FINANCE,and here are the relevant details of the account:
  Admission Dates: 3/16/2021
  Merchant: Tire And Wheel Connection 1
  Last Payment Amount: $104.00
  Last Payment Date: 04/22/2021
  Current Balances: $2,555.80
  Regarding your concerns about credit reporting, we want to assure you that our reporting is accurate and compliant with all applicable regulations. We take compliance very seriously and are committed to adhering to industry best practices. The credit reporting agencies have been notified of this dispute.
  If, after reviewing this response, you still believe that this matter may be related to identity theft, we kindly request that you provide us with the following:
  
  A copy of the police report.
  Completed and notarized Identity Theft Affidavit.
  A front-and-back copy of your government-issued identification.
  
  Once we receive these documents, we will forward them to our client for further investigation.
  If you need further assistance, please contact our compliance department at **************.Our team is dedicated to helping resolve this matter as quickly as possible.

  Customer Answer

  Date: 04/15/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:03/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing an invalid account reported by ********************** on my credit report. The account is inaccurate, unverified and violates the Fair Act Reporting Act (FCRA). Since it does not meet the legal standards for reporting its immediate removal it the furnisher cannot provide proper validation ,it must be deleted per federal law.

  

  Business Response

  Date: 03/26/2025

  Thank you for giving Central Portfolio Control the opportunity to address your concerns.We understand how important it is to resolve any issues or inquiries promptly and efficiently.
  Upon receiving your inquiry, we immediately took action and notified our client, ****************************** about your concerns and have requested the necessary documents to validate the debt in question. Rest assured that once we receive these validation documents, we will promptly send them to you for your review.
  For your reference, the original creditor is ******************************, and here are the relevant details of the account:
  Admission Date: 5/12/2020
  Merchant: CAPITAL GADSDEN FS ED **************** AJIT MD, ********* *****
  Current Balance: $827.00
  Regarding your concerns about credit reporting, we want to assure you that our reporting is accurate and compliant with all applicable regulations. We take compliance very seriously and are committed to adhering to industry best practices. The credit reporting agencies have been notified of this dispute.
  Should the consumer require further assistance or wish to resolve the outstanding balance,they may contact our compliance department at **************. Our team is available and ready to assist.

• Initial Complaint

  Date:03/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing an invalid account reported by ******************************************* CONT on my credit report. This account is inaccurate and unverified and violates the Fair Credit Reporting Act(FCRA). Since it does not meet the legal reporting standards, I request its immediate removal. If the furnished cannot provide proper validation, it must be deleted per federal law.

  

  Business Response

  Date: 03/20/2025

  Thank you for giving Central Portfolio Control the opportunity to address your concerns.We understand how important it is to resolve any issues or inquiries promptly and efficiently.
  Upon receiving your inquiry, we immediately took action and notified our client, ******************* about your concerns and have requested the necessary documents to validate the debt in question. Rest assured that once we receive these validation documents, we will promptly send them to you for your review.
  For your reference, the original creditor is ALLIED CASH ADVANCE, and here are the relevant details of the account:
  Open Date: 4/1/2019
  Original Balance: $ 4,365.00
  Current Balance: $5,616.38
  Regarding your concerns about credit reporting, we want to assure you that our reporting is accurate and compliant with all applicable regulations. We take compliance very seriously and are committed to adhering to industry best practices. The credit reporting agencies have been notified of this dispute.
  Should the consumer require further assistance or wish to resolve the outstanding balance,they may contact our compliance department at **************. Our team is available and ready to assist.

  Customer Answer

  Date: 03/21/2025

   I am rejecting this response because:
  
   Central Portfolio has failed to provide proper documentation of contract agreement . Therefore this needs to be removed off my credit report immediately . 
  

  

  Business Response

  Date: 03/21/2025

  We appreciate your input. However, as stated in our previous response, we would like to reassure you that our credit reporting is accurate and fully compliant with all relevant regulations. We take compliance very seriously and are dedicated to following industry best practices. Additionally, we have informed the credit reporting agencies about this dispute.

• Initial Complaint

  Date:03/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing an invalid account reported by ** CENTRAL PORTFOLIO CONTROL** on my credit report. This account is inaccurate, unverified, and violates the Fair Credit Reporting Act (FCRA). Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnisher cannot provide proper validation, it must be deleted per Federal law

  

  Business Response

  Date: 03/19/2025

  Thank you for giving Central Portfolio Control the opportunity to address your concerns.We understand how important it is to resolve any issues or inquiries promptly and efficiently.
  Upon receiving your inquiry, we promptly took action and notified our client,*********************************, regarding your concerns. We have also requested the necessary documentation to validate the debt in question. Rest assured, once we receive these validation documents, we will forward them to you promptly for your review.
  Additionally,we would like to note that the initial notification letter was sent to the consumer on 10/28/2024, and we did not receive any return mail notification
  For your reference, the original creditor is PARAGON CONTRACTING SERVICES, LLC, and here are the relevant details of the account:
  Admission Date: 11/15/2021
  Merchant: NORTH SHORE ED FL
  Current Balance: $2,310.00
  Regarding your concerns about credit reporting, we want to assure you that our reporting is accurate and compliant with all applicable regulations. We take compliance very seriously and are committed to adhering to industry best practices.
  Should the consumer require further assistance or wish to resolve the outstanding balance,they may contact our compliance department at **************. Our team is available and ready to assist.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Central Portfolio Control purchased a collection from "check N' go" eight years after the 7 year statute of limitations. Debt had already been DELETED from my credit report from original company. CPC re-aged the dates of debt. Dates/Amount is wrong. Harassing family members for payment.

  

  Business Response

  Date: 03/10/2025

  Thank you for allowing Central Portfolio Control the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and effectively.
  Upon receiving your inquiry, we acted swiftly and notified our client, *******************, to ensure your concerns were addressed. For your reference, the original creditor is CHECK N GO, and the relevant details of the account are as follows:
  Open Date: 8/8/2019
  Charge-Off Date: 12/9/2019
  Current Balance: $3,698.31
  Regarding the statute of limitations, creditors and debt collectors are prohibited from pursuing legal action on old debts after a certain period. However, it is still in your best interest to settle any legitimate debts you owe. We also want to assure you that our calling and collection practices fully comply with all applicable regulations.
  Concerning your inquiry about credit reporting, we want to reassure you that our reporting is accurate and complies with all relevant laws and industry standards. We take compliance seriously and follow the best practices in the industry. The credit reporting agencies have been notified of the dispute you raised.
  If the consumer requires further assistance or wishes to resolve the outstanding balance, they are welcome to contact our compliance department at **************. Our team is available and ready to assist.

  Customer Answer

  Date: 03/11/2025

   I am rejecting this response because:
  
  DELETE ACCOUNT OF MY CREDIT REPORT  

  

  Business Response

  Date: 03/11/2025

  As mentioned in our previous response, we have informed our client of your complaint. Regarding your concerns about credit reporting, please be assured that our reporting is accurate and fully compliant with all applicable regulations. We take compliance very seriously and adhere to industry best practices.
  Additionally, the credit reporting agencies have been notified of this dispute. Should you require further assistance, please dont hesitate to contact our compliance department at **************. Our team is available to help.

• Initial Complaint

  Date:03/06/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I AM REPORTING THIS business because i have never did any business with Central Portfolio Control to have to pay them $2,771.00 i do have have any information with me signing my name to agree to anything i have been calling there number but i have not been able to get through . i would like this removed off my report please and thank you . Under 15 U.S.C. 1681i(a), you are required to conduct a thorough investigation and remove any unverifiable, inaccurate, or outdated information. Failure to comply within the legally allotted time frame is a direct violation of my rights.

  

  Business Response

  Date: 03/12/2025

  Thank you for giving Central Portfolio Control the opportunity to address your concerns.We understand how important it is to resolve any issues or inquiries promptly and efficiently.
  Upon receiving your inquiry, we immediately took action and notified our client, ********************** about your concerns and have requested the necessary documents to validate the debt in question. Rest assured that once we receive these validation documents, we will promptly send them to you for your review.
  For your reference, the original creditor is **********************, and here are the relevant details of the account:
  Admission Date: 7/30/2020
  Merchant: MEM HOSP WEST
  Current Balance: $2,771.00
  Regarding your concerns about credit reporting, we want to assure you that our reporting is accurate and compliant with all applicable regulations. We take compliance very seriously and are committed to adhering to industry best practices. The credit reporting agencies have been notified of this dispute.
  Should the consumer require further assistance or wish to resolve the outstanding balance,they may contact our compliance department at **************. Our team is available and ready to assist.

  Customer Answer

  Date: 03/13/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:03/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dispute letter 15 U.S. code1681(b) a debt collector has to have permission to pull your credit report

  

  Business Response

  Date: 03/03/2025

  I am writing on behalf of Central Portfolio Control to express our gratitude for giving us the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries promptly and efficiently. We want to assure you that we have taken immediate action upon receiving your inquiry. We have already notified our client, *******************, about your concerns. For your information the original creditor is SNAP FINANCE / LEASE TO OWN, open date12/13/2018. Regarding your concerns about credit reporting, we want to assure you that our reporting is accurate and compliant with all applicable regulations. We take compliance very seriously and are committed to adhering to industry best practices. Should the consumer require further assistance or wish to resolve the outstanding balance,they may contact our compliance department at **************. Our team is available and ready to assist.

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted referenced company requesting documents be sent to me, to prove that a specific debt is mine. The Company, Central Portfolio Management has been less than helpful with my request. I called and requested documents be sent to me on 2/7. I was informed they would be mailed. I called back after 2 weeks and was told to wait. I have yet to receive documents. When I call, they are very rude and refuse to assist.

  

  Business Response

  Date: 02/27/2025

  Thank you for giving Central Portfolio Control the opportunity to address your concerns. We understand the importance of resolving inquiries in a timely and efficient manner. However, it appears there may be some confusion. We are not Central Portfolio Management and have not been servicing any files for this consumer since January 15, 2025.
  If the consumer requires further assistance or would like to resolve the outstanding balance, they are welcome to contact our compliance department at **************. Our team is available and ready to assist.

• Initial Complaint

  Date:02/26/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took out a payday loan with ********** back in 2014 and for $2525 and I have paid back $3450.86 according to **********. Now ******************************* a company of Central Portfolio wants me to pay $2666.47. I asked for copies of the original copy of the loan document and they hung up on me. How is it that I have to pay all of this money for a loan, it is like I never paid a dime. That doesn't make sense. I can not possible owe that much. What is the usury charge?

  

  Business Response

  Date: 02/26/2025

  Thank you for allowing Central Portfolio Control the opportunity to address your concerns. We understand the importance of resolving issues and inquiries in a prompt and efficient manner.
  Upon receiving your inquiry, we immediately took action by notifying our client, *******************, about the matter. The file in question was recalled from our office on 02/07/2025. Since we are no longer servicing this file, we have ceased all collection activity and submitted a deletion request to the credit reporting agencies.
  Should you require further assistance, we encourage you to contact ******************* directly. Alternatively, if you have any additional questions, please feel free to reach out to our compliance department at **************. Our team is dedicated to helping resolve this matter as quickly as possible

  Customer Answer

  Date: 02/26/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as they remove it from my credit reports. 

• Initial Complaint

  Date:02/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get countless calls from this agency and they said they had an address for me in **********. I have never lived there let alone visited there and this is not my debt. I have perfect credit and have nothing on my credit reports and I want these harassing calls to end!!!

  

  Business Response

  Date: 02/26/2025

  On behalf of Central Portfolio Control, we would like to express our sincere gratitude for the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries in a timely and efficient manner.
  After a thorough review of the phone records by our compliance department, it has been determined that the phone number ************ was ceased on 02/25/2025. Should the consumer require further assistance or wish to address the outstanding balance, they are welcome to contact our compliance department directly at **************. Our team is available and eager to assist.

  

  Business Response

  Date: 02/26/2025

  On behalf of Central Portfolio Control, we would like to express our sincere gratitude for the opportunity to address your concerns. We understand the importance of resolving any issues or inquiries in a timely and efficient manner.
  After a thorough review of the phone records by our compliance department, it has been determined that the phone number ************ was ceased on 02/25/2025. Should the consumer require further assistance or wish to address the outstanding balance, they are welcome to contact our compliance department directly at **************. Our team is available and eager to assist.