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Complaint Details
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Initial Complaint
05/04/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This customer keeps calling at different hours. I pick up the line and they drop the call. I called to see the reason for the call and learned they are looking for a ***** informed them they the have the wrong and they stated I called and informed them yes because they call and hang up which is completely poor business. They refused to stop
Business response
05/08/2023
Central Portfolio Control appreciates you giving us the opportunity to address your concerns. Our compliance team reviewed the phone number ************** which ***************************** *********** ( Consumer) provided, and determined there is no ***** associated with this phone number. We are servicing two files for ***************************** *********** ( Consumer) from ****************************************. For further assistance consumer may contact our compliance department at **************.Initial Complaint
02/21/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I settled all debt with this company before securing my home loan. I worked diligently for nine months, settled all of my debt, and my credit score continued to rise until I noticed new collections reported by cpc. I called and spoke with ***************, team lead, in *********, who assured me that if I settled my debt for the two accounts they were reporting to the bureaus, she would email a letter stating debt was cleared. I paid both accounts off, repeatedly asking her when I would receive letter of deletion, and requesting a letter from her acknowledging my debt would be deleted following clearance of funds by my bank. THE ONLY LETTER I RECEIVED FROM ***** REFERENCED AN ACCOUNT I SETTLED IN MAY 2022. I NEVER RECEIVED THE LETTER SHE PROMISED TO SEND REGARDING THE TWO PAYMENTS I MADE IN OCTOBER 2022 DURING OUR INITIAL AND ONLY PHONE CONVERSATION. I PAID MY DEBT, SETTLED BOTH ACCOUNTS AND THE COLLECTIONS REMAIN ON MY CREDIT REPORT. MY CREDIT SCORE DROPPED SIGNIFICANTLY BECAUSE CPC HAS NOT REPORTED MY SETTLEMENT PAYMENT. I HAVE DISPUTED THE COLLECTIONS WITH ALL THREE BUREAUS AND CPC CONTINUES TO FRADULENTLY REPORT THESE ACCOUNTS. I AM PAYING A HIGH INTEREST RATE ON MY NEW AUTO LOAN DUE TO MY CREDIT SCORE, A SCORE THAT IS INACCURATE BECAUSE CPC REFUSES TO REPORT DELETION. MY PERSONAL TIME HAS BEEN MONOPOLIZED BY THIS MATTER AND IT IS CAUSING FINANCIAL, MENTAL AND EMOTIONAL STRAIN.Business response
02/21/2023
Central Portfolio Control appreciates you giving us the opportunity to address your concerns. We have submitted the deletion to the credit reporting agencies and sent another deletion update today, to expedite the process. ******* Control Number is *********. For further assistance please contact our compliance department at **************.Customer response
02/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
02/20/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
CPC offered me a settlement for my reported debt in August 2021. I accepted and promptly sent payment in full. CPC reported the debt to my credit score this year and has begun hounding me almost every day for this debt that they settled with me on. I have been scammed and now my credit is suffering because of their shady business practices. My credit report needs to reflect that we settled for less and I want no further contact from this collection agency.Business response
02/20/2023
Central Portfolio Control appreciates you giving us the opportunity to address your concerns. We have notified our client of this complaint. The consumer settled the invoice#********, balance of $70.00 in amount of $42.00 on 08/16/2021. We are currently servicing the invoce#A1917600022 from MERCY MEDICAL CENTER in amount of $1,297.88, admission date 6/25/2019, patient ZOEY ***, date of birth 6/25/2019. For further assistance please contact our compliance department at **************.Customer response
02/21/2023
I am rejecting this response because: I never received a debt validation notice before this was applied to my credit score.Business response
02/21/2023
Central Portfolio Control followed all company,state, federal rules and guidelines. The initial notification letter was sent to the consumer on 08/26/2022. For further assistance please contact our compliance department at **************Initial Complaint
01/04/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
***************** purchased another debt, but with now due diligence on the debt. They made calls, agressively searched and called my employer despite the account having information with the debt collection support. The debt was purchased and the account not reconciled so now there is a great deal of stess trying to get the right balance. They bought the account, aggressivley called, did not validate the account, taking forwever to update payments and now i have a final payment sent to clear the account and there is no indication of what the final balance is supposed to be. *************** is stressful. I am getting back on my feet from a series of unfortunate issues a few years ago. I made arranagements to end this debt, but this has slowed it down and caused stress. Their eagerness to start collecting on the account without taking the responsibilty to manage the account and validate the account and the information has been less than ideal, but more importantly it has been unfair and stressful.Business response
01/04/2023
Central Portfolio Control appreciates you giving us the opportunity to address your concerns. The consumer filed a CFPB complaint on 12/12/2022 and we have responded to that complaint. We have been working with "************************" who has the consumer retained to represent him. We have mailed validation documents to the consumer and ************************ has mailed several payments to us which were applied to the balance. We did not purchase the debt and do not credit report for this client. For further assistance please contact our compliance department at **************Initial Complaint
11/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company WILL NOT respond to written correspondence. This is for an account I have no knowledge of for the amount of $1,472. They are in violation of my rights afforded to me by the federal government. I provided affidavits with any and all information required to prove that at no point during their delinquent billing claim did I not have coverage in place. I even requested that as debt collectors, they verify the debt with their client and provide me with information about the collector and the bill claim. They have refused to respond in writing as requested. This company is not permitted to report an errant bill or information to any entity without legally attempting to verify the debt. I have attempted to solve this matter directly and exercise my right to dispute the information CENTRAL PORTFOLIO CONTROL is emanating. Their refusal to verify this debt is damaging and libelous. This is my final cordial request for help concerning this matter before other steps are taken via the policies and procedures set for by the ******************. I will provide the BBB with all proof and correspondence that I both faxed and sent through registered mail to CENTRAL PORTFOLIO CONTROL and RedStick Emergency to substantiate my claim; and my attorney of record.Business response
11/10/2022
Central Portfolio Control appreciates you giving us the opportunity to address your concerns. Your file was recalled from us on 10/21/22 and since we are no longer servicing the file the trade line deletion was submitted to the credit reporting agencies. For further assistance please contact our compliance department at **************.Initial Complaint
08/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I got a call from a very rude lady, so I asked for her supervisor. Sup came on the phone and was nice at first and then got nasty.. I asked her why they were calling me and she said I owed an apartment complex from September of 2018 for $113.94. I advised her I paid that . Then she said well they said I didnt pay.. she said she would give me till Aug 31 to pay.. then she said she saw that I had $55 on one of my debit cards did I want to use that for a partial payment.. I asked her how she could see my personal information on my debit cards and what account was she talking about.. she said she did not know the name of the bank she could only see my available balance.. then she asked where I worked and I said Im not telling you.. she said I pulled up your work history and see you worked at Dish Network and ******* Pizza. I told her that was not true I never worked at ******* pizza.. how is this company getting all my personal info.? She should not have access to my bank info .. please help me is this legit I paid that debt about 4 years ago.. I will pay again if that is my only option.. but these people are very, very rude and unprofessional. Thank youBusiness response
09/08/2022
Central Portfolio Control appreciates the opportunity to address ****************** (Consumer) concerns. Our client, ********************highland Way, LLC,is the owner of the debt and we have notified it of this inquiry. All consumer personal information was provided by our client. The initial notification letter was mailed to the Consumer on August 04, 2022, at ***************************************************************. The account was recalled from our office on 8/30/2022.Our compliance department revied the recording and determined that consumer was combative, and the agent could have deescalated the call in more professional manner. For further assistance please contact our compliance department at ************** or **************Initial Complaint
07/22/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This collection agency had posted 3 separate accounts to my credit report for the same amount ,I don't owe them anything ,I may owe the person that contacted them but I don't owe them anything so why are u posting 3 different bills to my credit report for the same amountBusiness response
07/22/2022
Central Portfolio Control appreciates you giving us the opportunity to address your concerns. We can only locate one file for this consumer which was recalled from our office on 7/20/2022. Since we are no longer servicing the file the *** deletion has been submitted. For further assistance please contact our compliance department at **************Customer response
08/03/2022
I am rejecting this response because:
Don't empathize with me when they knew they couldn't put that on my credit report n they done it for the h*** of it to drop my score before I had time to even question them.they need to send me a copy of my signature where I signed saying I owe them$177,00 or send me a copy of where they bought that **** with my signature or they better get my credit score back up
Business response
08/03/2022
Central Portfolio Control is no longer servicing the account. Central Portfolio Control followed all company, federal rules and guidelines. For further assistance please contact our compliance department at **************Initial Complaint
07/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Central portfolio control calls me every day about an outstanding debt that they will not tell me what it is about. I am reluctant to give them any information because the first time they called me they had incorrect information. I told the company I would verify whether their information was correct or incorrect but would not divulge for reasons of privacy and identity theft. There is nothing on my credit report in collections. If this is a legitimate Det, I would like to have something in writing so I can pay, file, and track it. I feel like Im being harassed by this company and would like it to stop. I do not want any further contact with central portfolio control unless it is via mail explaining who is a debt is for.Business response
07/21/2022
Central Portfolio Control appreciates you giving us the opportunity to address your concerns. We have notified our client of this issue and requested documents to Validate the Debt. The initial notification letter was mailed to the Consumer on May 10, 2022 and the settlement letter was mailed to the consumer on 06/28/2022. Per the company and the client guidelines our agent are required to verify consumers prior disclosing. We will mail the validation document to the consumer as soon as we receive them. Central Portfolio Control has placed a cease and desist status on the file. For further assistance please contact our compliance department at *************.Initial Complaint
06/21/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
This company has repeatedly sent me letters and calls for a debt that is not mine. I have called the original debt owed to company to confirm this. I have spoken with the company they purchased this supposed debt from. This supposed debt owed is not on my personal credit history, reports. But this company calls non stop and sends letters stating that I owe an outstanding balance. That is not true.Business response
06/30/2022
Central Portfolio Control appreciates you giving us the opportunity to address your concerns. We are servicing 4 files for **************. She called us on 06/22/2022, resolved 3 files and asked to provide Itemized statement for the 4th file. We have notified our client of this issue and requested documents to Validate the Debt. Central Portfolio Control will mail the Itemized statement to ************** upon receipt. For further assistance please contact our compliance department at **************Initial Complaint
06/08/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Early last fall I was subjected to identity theft and credit fraud. Various purchases and accounts were created in my name, using my social and even my mailing address. I never received these products or services and only one of these fraudulent cases has been resolved. I have filed ID theft per the government pages relevant to this but the credit damage keeps coming, and now am in collections for things I did not do.I have repeatedly disputed these by phone and other means of contact to receive no response or reply. Now, two calls in less than 24 hours from Central Portfolio Control regarding a delinquent account I know nothing about?Business response
06/17/2022
Central Portfolio Control appreciates you giving us the opportunity to address your concerns. We have notified our client of this issue and requested documents to Validate the Debt. We will forward the validation documents to the consumer when they are received. For fraud claim please provide us with the documentation supporting your position including fraud affidavit, police report, copy of the government issued Identification at ******************************************* or via mail at 10249 **************************************************************************************. Up on the receipt of the above mentioned documents we will forward them to our client for further review. For further assistance please contact our compliance department at **************
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Get a QuoteCustomer Complaints Summary
196 total complaints in the last 3 years.
87 complaints closed in the last 12 months.