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Business Profile

Piano Restoration

Ackerman Piano Sales & Restoration, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/04/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July 2021 Quoted 4-6mo turn around on piano refinishing (contract on file) Kawai upright maple ****************************** delivered to Ackerman's in Lakeville by *****'s Piano Moving (receipt on file)Ackerman's accepted both my piano, piano bench, and $1750 deposit. Ackerman's cashed the check July 2021 (cancelled check on file)After 12/21 - I called every 2 months (dates/times of calls on file), if I reached a person (***, ***, ***** and others) it was consistently the same story as to why it was taking so long to finish my piano and it would be another 2-3 months before they would get to my piano.Their rationale:Covid, short staffed, high turnover rate, large backlog of projects, lost technicians, called the owner out of retirement to work on pianos 8/3/22 one of the owners, ***, left me a recorded voicemail which said there were just a few pianos ahead of mine and it would be another 2-3 months (audio recording on file)It's now a year later, and they do not have the courtesy to even return calls or provide status updates. Very poor communication, their voicemail is always full and cannot take messages. They do not respond to email or ******** messages.July 2023 - spoke with *****, she could not "find" my piano, stated they are no longer taking are projects because they are backlogged 2 years. She took a message and would have the owner return my call. Call not returned, emails 7/24, 7/26, 8/4 - no response 8/4/23 - after more than 2 years of holding both my piano/bench, and cashing my deposit check, still no communication or status updates on the piano. They have not returned my piano finished or unfinished, and they have returned my deposit. I am seeing this as not doing business in good faith.At what point is this appropriate for civil action? I want the piano returned or if it is damaged, I want the piano and bench replaced and the deposit returned with ******************* the piano finished and delivered based on the initial July 2021 quote.

Ackerman Piano Sales & Restoration, Inc. is NOT a BBB Accredited Business.

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