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Business Profile

Property Management

SMR Management Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/23/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent a mail forwarding address to *********** which is rental property by smr. I returned the keys and left the place clean a couple days after the 3rd. I reported to the current landlord named ****** that I returned the keys and left the moveout card. I was told good job by her for keeping it clean. Fast forward to today I asked about where the deposit was at, I was told that I was abusing the system asking for it back when the original company that sent it to them was ok with me getting it back. I've tried requesting it again and they are aware of the 21 days after end of lease or 5 days after return of keys and vacating property. They are still denying to issue the deposit back and if I don't see a deposit return by this Thursday I'll have to file it with blue earth county.

    Business Response

    Date: 09/25/2022

    SMR Management, **** followed the guidelines required for security deposit returns after lease ending date.  The security deposit with interest was returned in full within the 21-day required time frame for the end of residents lease term.

     

SMR Management Inc is NOT a BBB Accredited Business.

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