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Business Profile

Siding Contractors

SMA Exteriors & Restoration, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Siding Contractors.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I currently have several (at least 2) windows that do not close unless they are pushed from the outside. I also have not received any warranty information after requesting it after several attempts. All I want are functioning windows...this has been incredibly frustrating!Full details below:Bought 6/8/21- 12 to 14 weeks Week of 9/27 - *************** arriving 10/14, install 10/25 Email to **** - week of 10/25, respond with timeline issues will call me (nothing)Email to ****- week of 12/6 (no response)Phoned *************** in next week **** to pick up stain **** picked up stain 12/15, said he would call next week (nothing)1/10/22 - ******************* backorder, TBD 3/17 - windows are in, scheduled install 3/25- ************* installed, basement window 1/2 inch open (will not close) follow up to schedule technician 3/28 - phoned ****** will get **** from SME to come out & take a look, will call back with time. **** came out after 3. Needs a part but he explained & helped me duct tape it so no rain/ice would get in. ****** will call for manufacture warranty work. Within an hour email received from Hayfield for warranty request.4/1 - ******** sent part, **** installed 4/11 - Paid **** remainder, no discounts. Was told ?? would send me warranty information. Never received .6/13 - spoke with ************* email about gap above 3 panel window. Mentioned some windows dont close on first try. Told to call if it gets worse.2/9/23: Left **** message about warranty - No response

    Business Response

    Date: 05/04/2023

    I followed up with ***** (customer) in regards to her complaint.  It appears that the warranty claim (2 windows not closing properly) with the manufacturer is still not resolved.  I let her know that I would prioritize this and  work with manufacturer to get resolution ASAP.  I advised customer that the window warranty info is available online and also provided her my direct phone #.  

    Customer Answer

    Date: 05/12/2023

     I am rejecting this response because:
    While I accept and acknowledge that the company has responded to my request and filed the warranty claim with the manufacturer for resolution, I would like to keep the matter open for an additional period until it can be confirmed that the issue is resolved.
    At this point we don't know if it is a issue with the manufacturer or an installation issue.  If it is the later, further action may need to be taken by SMA Exteriors. 


SMA Exteriors & Restoration, Inc. is NOT a BBB Accredited Business.

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